Susan Lockridge Email & Phone Number

Wayne, Pa

Human Resources subject matter expert in handling a variety of HR policy questions and complex employee relations issues. Act as primary contact for all inquiries from the field, including calls from hourly associates to senior leaders within the business. Respond to "Speak Up" reports, HR investigations, disciplinary actions or other Company communications. Analyze legal, customer, and business impact, providing appropriate counsel for each situation, while minimizing risk to the business. Engage and educate the workforce by:- Applying knowledge of the law and company policy consistently- Interpreting and explaining company policies- Partnering with all levels of field management in providing necessary advice and coaching to prevent reoccurring problems- Partner with Legal and HR Consultants for any EEOC complaints or charges and escalate issues as appropriate for investigations and resolution- Investigate difficult Employee Relations issues regarding Discrimination, Harassment and other violations to help mitigate any EEOC charges and litigation against the Company- Provide guidance to managers and employees with issues such as complaints about working conditions, disciplinary actions, "Speak Up" calls, documentation procedures, or other HR matters as required.

King Of Prussia, Pa

Reporting to the Director of Human Resources, and working closely with General, Plant, and Production Managers at eight locations, my responsibilities included:- Providing guidance to managers regarding disciplinary actions, preparation of performance improvement plans, and termination procedures, thus building strong relationships and ensuring compliance with company policies, minimizing firm exposure.- Visiting each location during the Open Enrollment period to present information to associates, answer questions, and assist with completion of paperwork, ensuring that all associates understood what company benefits were available, and had the opportunity to enroll in a timely manner.- Preparation of FMLA paperwork and managing the process from the beginning of associate leave until the return to work date, ensuring that all leaves were administered according to FMLA guidelines.- Assisting with the planning of birthday/anniversary/holiday celebrations, charity events, and day-to-day office operations, thus establishing strong relationships with all associates in the local office, and developing a high level of trust as a member of our HR Team.

Wayne, Pennsylvania

As HR/Office Operations Manager at CBRE, Inc., I provided HR/Operations guidance to brokers and staff across business lines in the Philadelphia Local Market Area (LMA), consisting of six offices in three states, for a total of 250+ employees.As a member of the local management team, my accomplishments included:- Promoting smooth operation of broker offices through consistent management of 25 staff members, regular communication with employees, and leading monthly broker/staff meetings in each location.- Developing and maintaining a high level of morale through frequent contact with brokers and staff, establishment of employee incentives, and implementation/leadership of a local chapter of CBRE Cares, the Company's philanthropic association, resulting in high employee retention during challenging economic times.- Serving as an advocate for employees, playing an instrumental role in keeping the company in the top three on the "Best Places to Work" list for the past five years. Winning companies were determined by employee surveys distributed as part of this competition, which was sponsored by the Philadelphia Business Journal.- Partnering with brokers and management team members on the resolution of employee relations issues and interpretation of firm policies, ensuring correct and consistent application of corporate corrective action processes. Working closely with corporate HR to manage staff performance/behavior issues, providing coaching and disciplinary action as needed, thus building effective working relationships with corporate managers and minimizing firm exposure.- Recruiting non-technical candidates for administrative and professional support positions within the firm, working closely with managers to determine job requirements and with corporate HR to post ads, review resumes, interview and select candidaates,ensuring highest quality new hires.- Developing a consistent level of performance excellence among staff in six offices.

Wayne, Pennsylvania

As a licensed realtor, working with buyers and sellers on the Main Line and in surrounding areas, I sold over $3 million in product during 2003-2004, and earned the Rookie of the Year Award in the Wayne office.

Wayne, Pennsylvania

As a Sr. HR Consultant at First Consulting Group, I provided guidance to Life Sciences, Systems & Networking, Administrative and Professional Support Staff, and Accounting groups, totaling 250 associates.My accomplishments included:- Partnering with line managers in resolving all employee relations issues and interpreting firm policies, building effective working relationships with managers.- Promoting firm culture by providing policy, regulatory, and corporate culture direction to the Work Interests Network (WIN), an associate group designed to encourage company involvement in community activities, e.g., Red Cross Blood Drive, American Cancer Society, United Way, etc.- Contributing to development of Harassment and Discrimination Workshop and HR Overview, designed to educate new hires on firm policies, procedures, and benefits during on-site orientations.- Minimizing firm exposure by effectively communicating difficult messages to associates affected by reductions in force; delivering severance packages, explaining terms; answering questions, and counseling associates.- Successfully recruiting non-technical candidates for administrative and professional support positions within the firm, working closely with department managers on job requirements, posting ads, reviewing resumes, interviewing and selection candidates, ensuring highest quality hires.

Human Resource Management Certification

Coursework completed in conjunction with other activities necessary to maintain my PHR designation included: - Human Resources and the Law.

Music Performance/Education

While attending Georgia State University, I worked full time in the Department of Early Childhood Education (ECE). During my last two.