Susan Loga Email & Phone Number

Phoenix, Arizona, United States

Purchasing

Scottsdale, AZ

• Vendor & Subcontract Coordination and Communications
• IT Support, staff training, & technology updates
• Telecommunication Solutions
• Project Schedules & maintenance
• Insurance Certificate Compliance
• SWPPP Book preparation

• Passed required clearance from the United States Department of Commerce Suitability Determination.
• Backup to Team Lead & chosen for all new phases of project
• Perfect Attendance
• 188% on speed & 120% of accuracy required for project.

• Single Point of Contact in the Program Management Office (PMO) for all install and de-install priorities, escalations, issues, processes, asset management and reporting, For Account of 60,000 seats, 20,000 desktop.
• Moved from several site Team Lead to Program Management Office (PMO).
• Reduced quarterly penalties 97.5% from $12K to $300 and received formal recognition from company.
• Created, documented, implemented and provided change management for all install and de-install processes which created a standard operating procedure across the nationwide account.
• Implemented monthly National asset training meeting for technicians across the US on the account.
• Created, documented, and implemented daily status reports for all service calls to provide tools for SLA management.

• Single Point of Contact on customer site for all desktop related issues or escalations from customers and helpdesk. Desktop Support Lead Glendale – 5000 seats 23 technicians / Backup Site Lead additional sites – 5000.
• Promoted from Technician to Site Lead after four months and received the highest possible employee rating on all yearly reviews and rated in the top 5% worldwide.
• Participated on team of management level members across IBM accounts to develop end to end strategies.
• Created and implemented innovative training for technicians on ticket coding and processes.
• Trained and mentored two new site leads.
• Trained 40+ technicians as an IBM certified trainer for Windows XP decreasing cost of training our team.

• System Administrator/Technical 1- SMS/Antivirus / Desktop Support (2000 - 2002)Tested and Implemented SMS packages for anti-virus updates for 5000 seats.
• Drove an increase in antivirus protection for clients by 50%
• One of two individuals who set up new printers, programming ESI Print Servers and print queues.
• Performed phone support 2 hours a day with 80% first call resolutions utilizing remote toolsBusiness II/Business I – Asset Management Team (1996 - 2000)5000 seats – $2M yearly Budget for Desktop and Laptop Allocations
• Participated in the design, development, and implementation of the Desktop Asset Team (DAT team) and facilitated meetings when team lead was not available.
• Ordered, tracked and facilitated delivery of desktop and laptop equipment.

Medical Terminology

completed course with a 97%

Psychology

Business

Business

Advertising And Pre-Nursing

Business And Science