Susan Long Email & Phone Number

Edinburgh, Scotland, United Kingdom

Many people have been left with negative side effects of the 'new normal' - anxiety, depression, stress, insomnia, fear, loss of confidence, and loss of self-worth to name but a few. Hypnotherapy and Neuro Linguistic Programming can help you bring in a new mindset and new habits so you adapt to the changing environments in your life and learn to thrive during this unsettled time.Life is a journey, and I am the guide who keeps you moving forward through the many twists and turns with your vision fixed on your next steps.My ever evolving toolbox is full of transformational processes and includes Neuro Linguistic Programming (NLP), Hypnotherapy, Tapping (EFT and TFT) and Mindset Coaching.

Edinburgh, United Kingdom

Managed the Operations team, including event preparation and operations, ensuring the development of loyal client relationships, and the delivery of quality service through the ongoing development of long lasting supplier relationships. Handled key client business, taking it from inception to successful conclusion.Sat on the Management Leadership board to drive forward company objectives, the design and implementation of best practices, and the companywide roll-out of a specialist Meeting and Event Software system.Ability to remain calm and to divert impending problems with creative thinking.

Edinburgh, United Kingdom

Managing a team of 12 to ensure smooth day-to-day operations and quality customer care, whilst delivering sales and operations objectives and resolving problems in an effective and timely manner.

Edinburgh, United Kingdom

Working for an incoming tour operator in the group travel department managing French speaking markets.Working to deadline in a high pressure environment with the ability to multi task and prioritise workload, using organisational and cross functional communication skills to ensure quality customer care and excellent service. Communicating daily with French tour operators to fulfill the needs of their group before, during and after travel. Liaison with accommodation and operations departments to ensure key sales and marketing objectives being met. Assisting clients with promotions, market familiarisation trips, marketing material and brochure copy.Liaison with suppliers – accommodation providers, language speaking guides, transport companies, dining and entertainment venues - to ensure all visits run smoothly and any specific requests are dealt with in a timely and professional manner.Using creativity to research and develop new tour programmes and new products, working closely with clients to help vary their product offerings to their respective markets. Operating and maintaining our booking system and database. Attendance of Trade Fairs to promote our company and maximize sales opportunities through existing and prospective clients.

Edinburgh And Lothians And Central Belt

Helped set up a vehicle valeting company in Lothians and Central Belt with car washing and valeting premises and a fleet of mobile valeting vans.Focused on quality customer service to ensure repeat business and positive feedback. Devised and introduced a loyalty scheme which resulted in increased turnover of 24%.Promoted the business through mail shots, radio advertising and leaflet distribution. Used existing business contacts and networking to successfully grow and diversify client base. Targeted new sectors for on site and mobile valeting including corporate offices, haulage companies, construction companies and rail freight transport.Set up and maintained a company database.Worked with a computer programmer to introduce bespoke Management Information Systems with in-depth financial and operational analysis for monitoring Key Performance Indicators.

Broxburn West Lothian

Customer Liaison Sales Executive for French Market and UK Duty Free Sales.Working closely with overseas and duty free representatives, pulling together sales, operations and bottling plant to deliver the final product to the customer.Strong focus on Key Performance Indicators, accounting, budgeting and sales analysis.Contributed in a short period of time to Management Information Systems projects where a number of improvements / recommendations were taken forward.

Salsburgh North Lanarkshire

Coaching operations and private chauffeur car hire throughout the UK and Europe. Built up excellent customer relations with group organisers, incoming and foreign tour operators and high profile corporate clients. Worked closely with local councils and gave back to the community through involvement with local events and focus groups.As well as daily marketing activities, produced all marketing materials and liaised with direct mail companies. Wrote company website copy.Designed and implemented Management Information Systems to monitor Key Performance Indicators. With the help of a computer programmer designed a bespoke diary, booking and maintenance program to run our operation which was more flexible than established off-the-shelf products.Ran a daily programme of Discovering Scotland full and half day guided tours from Buchanan Street Glasgow, selling through the bus station, Tourist Information Offices and hotels.Started a daily programme of full and half day guided tours with bilingual French and Italian guides to respond to a need in the market. Sold through Tourist Information Offices, hotels and tour operators.Diversified our client base resulting in increased turnover and better utilisation of vehicles.

Edinburgh, United Kingdom

GroupsSupervisor in an Incoming Tour Operator / Destination Management Company.Managed a department of 12 employees reporting directly to the General Manager and the Managing Director.Monitored successful deployment of company sales and marketing objectives.Headed New Product Development to ensure we offered a varied product portfolio to existing and potential clients.All facets of staffing, with the emphasis on upholding Investors In People practices.Handled company’s largest account representing 25% of annual turnover.

Cabin Crew on short and long haul flights.

Resort manager in Mallorca

Resort representative in Mallorca

Glasgow, United Kingdom, Bridge Of Allan And Dunblane

Bank officer fulfilling various roles during my employment.

Postgraduate, European Marketing And Languages

Business French And Spanish, Languages

Education record