Susan L. Stoner Email and Phone Number

Responsible for managing five diverse and complex areas of account opening and audit reporting, which included establishing goals and objectives, staff assignments, ensuring smooth workflows, training and evaluation of each unit. In addition, managed a file room containing confidential client-governing contracts. Directed a staff of 5 exempt and 30 non-exempt employees.• Selected to represent the Account Opening Department as a key contact and participating member in all audits (both internal and external), as well as all projects relating to account opening• Primary contact for Business Continuity & Disaster Recovery testing. Worked closely with other lines of business throughout the corporation to ensure all aspects of account opening were tested in the event of a disaster.• Lead consultant on various organizational merger related acquisitions and account opening migrations. Identified control gaps, evaluated existing processes and made recommendations to senior management for system enhancements and group consolidation. • Monitored, updated and refined operating procedures, ensuring that work met or exceeded established standards, complied with client expectations as well as financial laws/regulations.• Actively sought out improved and more cost-effective methods of fulfilling the unit’s responsibilities with a primary emphasis on eliminating manpower intensive operations.• Reduced corporate risk exposure by establishing systems and managing resources to monitor effective management of internal controls and develop alternatives to improve controls.• Ensured proper documentation of operating procedures, applicable regulatory requirements and monitored adherence to such procedures. Applied “lessons learned” into daily activities and improved overall best practices and productivity.• Evaluated and implemented changes to operating procedures to consistently improve on customer service and service standards.

Supervised a staff of 10 non-exempt employees. Became an Assistant Vice President of the Bank in 2001.• Solely responsible for hiring and training new employees and streamlining processes to reduce manual input.• Coordinated the implementation of enhancements made to the appropriate databases/applications and support the set up and maintenance of relationships, entities, and accounts on various internal systems.• Worked closely with the various Client Service groups to obtain the business rules that are required to develop and implement enhancements to the database.• Consistently exceeded business standards by at least three days ensuring customer satisfaction.• Developed project plans, wrote UAT plans, supervised UAT process and documented results.• Compiled productivity reports and submitted to management on a weekly and monthly basis.• Drafted and updated procedures to reflect internal department processing and regulatory requirements.

• Responsible for account opening and maintenance on various internal systems.• Worked with 100% accuracy in a fast paced, deadline driven environment.• Cross-trained to open and maintain accounts for two different business lines, Global Securities Services and Private Wealth Management.• Promoted to Team Leader of an original document conversion that was completed within strict deadlines. Worked closely with Client Service and Risk Management to ensure original documentation was received for each new relationship and placed in secured legal vault.