Susan Lumpp Email & Phone Number

Portland, Oregon, United States

Oversee project management for key initiatives, ensuring alignment with business goals and timely execution.Manage the process for the annual SWAY Conference, coordinating logistics and driving successful outcomes.Collaborate closely with leadership to enhance client experience and expand business opportunities.Oversee the production and strategic development of the company’s podcast, aligning content with brand objectives and audience engagement goals.

New York, New York, United States

Retirement And Private Wealth San Diego, Ca

• Administrator of Solicitor Referral Program (applicant to payout)• Developed/documented initial Retirement Services M&A Acquisition process for efficient execution• Due Diligence/Implementation CRM, Account Management, Accounting and Compliance IT Solution Package• Secretary of HIIA, HIIS, HIA, TCG and Sheridan Road Boards• Marketing Liaison-coordinating various strategies with thought leaders and marketing

Kansas City, Mo

• Developed/Implemented a hybrid agile process framework to streamline practices resulting in measurable efficiencies• True servant leadership, facilitation, conflict resolution, empowerment and continual improvement creating a transparent process• Leadership of Design Team• Preparation/Facilitation of Marketing Leadership meetings• Member of Taskforce for Agile Transformation at corporate level

Greater San Diego Area

Teaching graduate courses in Project Management, Business and Human Resources. Student review scores consistently rank above 3.7 out of 4.0 (92.5 Percentile)

San Diego, Ca

Established Project Management Office based on strategy supporting the company mission. Responsibilities include troubleshooting current projects to success, developing the PMO infrastructure, developing and implementing policies and procedures, project metrics, and communication strategy for internal and external clients.  Development Project Implementation Guides for standard software projects. Development and implementation of client surveys and internal best practices surveys. Implemented weekly leadership review of major project statuses, business cases and issues.

San Diego, Ca

Senior Project Manager for Worksite Financial Solutions (WFS) initiative. Responsibilities include managing the day-to-day operational and tactical aspects of software development with vendors, implementation with various record keepers, budgets as well as additional projects for the Retirement Partners Department. Reviewing high-level deliverables across projects and minimizing our exposure and risk by ensuring that the project stays in scope, within budget and on schedule. Successfully managed WFS with cross functional teams and various vendors within an accelerated timeline. Lead the project team to create a stable software program while simultaneously integrating various record keepers to the dual platforms.  Managed vendor and procurement function; developed the process for streamlining the practice from contract review, remediation and closeout. Monitored and mentored various project managers through conflicts and time constraints. Valuable resource to senior management for any critical project initiated to support department objectives.

Charged with realigning operations uniquely focused on retirement assets. Managed 20+ staff to administer cash in/out, wires, investment processing (trading), distributions, and transfers in/out as well as settlements with a 3rd party bank relationship and DTC through a brokerage firm. Directed IT support for the division (50+ specialists), including server support and system upgrades. Managed tax processing  mapping, quality control and file transmissions. Strengthened scope and accuracy of both Mail Services and Document Imaging systems along with policies and procedures to streamline and standardize related processes. Cleared 6,000+ exceptions in asset fair market valuations in less than 1 year, impressing the FDIC with such an accelerated timeline. Designed and executed a client communications plan. Raised productivity and morale by resolving difficult staff issues. Set higher performance standards and terminated 7 people reducing staff from 30 to 23 while taking on additional volume.

Established coffee and smoothie shops (4) with gourmet taste and exemplary customer service.

Directed production of monthly brokerage and performance statements, including managing 5 vendors, materials management and staffing. Directed custody/vault operations, including securities deposits/DTC. Saved nearly $1M over 3 years through a paperless initiative, renegotiations of contracts, alternative-mail strategies, and selective color tint changes. Raised DALBAR statement rating from 6 to 3 over tenure, less than 1 point below “excellent” in 2004. Statement Design Tool has been cited as a ‘Best Practice’ in statements from DALBAR. Created a higher degree of accuracy for the statement review process by initiating a Training Certification Program for statement reviews. Orchestrated statement process for 1 bankrupt company and integrated 2 other companies, along with suppliers (envelope and paper) without missing a timely, monthly statement. Effort included IT solutions to transmit data to vendors, date security solutions and data balancing.

Led operations supporting Europe, Latin America, Australia, Cayman Japan, and Hong Kong across functions that included new accounts (including OFAC due diligence), foreign exchange, wired funds, foreign cashiering, international document flow/retention, and offshore funds. Ensured volume capacity, staffing and employee relations for 23-member staff spanning 17 languages, multiple cultures and time zones. Administered $7M budget.  Led 7-member team to roll out 100,000+ new international tax documents in 3 months. Orchestrated team of experts and trained worldwide staff onsite in home countries.  Improved annual internal audit results 2 levels in a single year, including written regulatory and desktop procedures, 5-year paperwork review/overhaul, and a new reverse Series 8 workflow.  Increased revenue and provided a better F/X alternative to clients by launching a foreign exchange service through Cayman subsidiary. Consolidated small F/X services, marketing to a much larger audience.  Expanded a Service Support team for international clients. Retained large dollar clients through difficult problem/situation resolution with unparalleled service and accountability.

Masters, Project Management

Masters, Human Resources

Bachelor Of Applied Science (B.A.Sc.), Business/Finance