Susan Lynch Email & Phone Number

Cincinnati

Develop, facilitate, and prepare materials for the Onboarding program. Conduct refresher and professional development classes for employees as they progress, transition, and advance in their roles. Collaborate with other departments within the organization to develop employees at all levels.

Florence, Kentucky

• Senior Learning Specialist/Trainer (May 2010 – March 2017)Design, develop, and deliver a variety of operational and technical training programs. Use of appropriate methodologies for each audience or Customer Service.
• Applied thorough knowledge of adult learning principles to design operational and technical internal training programs which included visual aids, learner guides, job aids, and online modules.
• Regular contact with both virtual and in house peers, learners, and upper management for projects, training sessions, and meetings.
• Collaborated with Subject Matter Experts to create and perfect learning materials to provide additional resources to improve the customer service experience.
• Trained new hire classes which included adjusting material as needed, evaluating learners, and sending detailed feedback to management suggesting additional training or superior skills.Customer Service Trainer (March.
• Facilitated classes face to face and virtually in order to upskill local and distant associates.

Cincinnati, OH

Responsible for Accounting, Human Resources, and Office Management tasks. Processed accounts payable and receivable, maintained vendor and client records, and prepared statements. Mentored receptionist position, set-up new employees, maintained facility records, and office equipment.

Bachelor Of Business Administration - Bba, Accounting & Finance

College Prep/High School Diploma