• Analyze and document business and functional requirements. Perform analytical tasks such as post deployment metric reviews to determine project success. Design Use Cases, functional specifications, web page prototypes and reports. Contribute to User Guides, reference materials and internal training manuals.• Ability to provide business knowledge and technical expertise to management to help plan and implement business information systems• Host meetings with business users to review requirements to ensure the requirements reflect their needs• Experienced in developing project plans and scheduling tasks using MS Project to ensure all deadlines are met. Developed slide shows using PowerPoint to educate other teams. Coached and mentored new employees. • Facilitate project meetings with Business, Testing and Application Development teams and produce meeting minutes and takeaways, enhancing communication between the teams• Communicate project status, risks and issues to stakeholders, enabling management to see how goals are being achieved• Act as a Team Lead hosting meetings to track our progress, assign work as needed and report progress to management• Experienced with PUMA Application Life Cycle Management

Liaison between business partners, application development teams and offshore maintenance teams supporting the Software Development Life Cycle of several life insurance applications.Accomplishments:•Designated as subject matter expert in all aspects of disbursement processing•Responsible for prioritizing, communicating status and ensuring timely completion of service requests for multiple systems•Monitored and reported offshore teams’ performance and compliance with MetLife processes•Assisted business teams with requirements definition for work handled by application development teams•Gathered metrics for management reporting and performed trend analysis•Coordinated audit, compliance and regulatory activities (SOX requirements)

System Analyst for an enterprise-wide disbursement application designed to handle death claims, cash surrenders, policy loans, and withdrawal transactions for MetLife and all acquired companiesAccomplishments:•Designated as point person for business and system requirements (i.e. workflow diagrams, use cases, high level database design, data modeling and test planning for web-based disbursement application)•Partnered with business teams to define requirements for many aspects of disbursement processing (i.e. logic for contract validation, calculation of available amount, accounting, user authentication and entitlement control)•Delivered a complete set of high-quality documentation for integration of Traveler’s Life and Annuity business•Prepared functional and technical specifications for new product integrations

Programmer/Analyst for DB2 database organized by household that processed policy and client information for all personal insurance products sold by career agency sales forceAccomplishments:•Developed system to synchronize data between various applications streamlining processes for users to analyze data thereby saving time when trouble shooting•Partnered in integrating policy data into MetLife environment upon acquisition of GenAm business•Designed, coded and tested development of new Critical Illness product interface•Converted code to meet Y2K requirements for several MetLife applications