Susan Marcus

Susan Marcus Email and Phone Number

Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement @ Calabrio, Inc.
minneapolis, minnesota, united states
Susan Marcus's Location
Boca Raton, Florida, United States, United States
Susan Marcus's Contact Details

Susan Marcus work email

Susan Marcus personal email

n/a
About Susan Marcus

Solutions-driven professional with the proven ability to increase profits, reduce financial risk, and strengthen market positions. Expertise in pricing and packaging of Cloud, SaaS solutions, support and managed services. Strength in bringing a diverse and global perspective having worked with teams and customers across regions and cultures. Committed to creating a culture of excellence, quality, service, and profitability.As advisor to the Deals Desk and sales teams and executives, I provide recommendations on deal structure and discounting and participate in Executive Deal Reviews. I collaborate with sales teams and channel partners to develop sales Go To Market strategies, provide financial analysis, price and discount recommendations, as well as promotions and Channel Partner programs that drive revenue growth.For Executive NPI approval reviews, I have been instrumental in developing pricing models that captured the appropriate market value to drive profitability. I am adept in creating competitive configuration models to understand and highlight price, feature and services scope differentiation.

Susan Marcus's Current Company Details
Calabrio, Inc.

Calabrio, Inc.

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Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement
minneapolis, minnesota, united states
Website:
calabrio.com
Employees:
657
Susan Marcus Work Experience Details
  • Calabrio, Inc.
    Senior Pricing And Packaging Manager
    Calabrio, Inc. Apr 2024 - Present
  • Avaya
    Senior Price Strategy Manager
    Avaya Mar 2017 - Dec 2023
    Design strategic pricing, packaging, and promotions for Unified Communications and Contact Center solutions, including Cloud, Hybrid Cloud, Subscription, Support and Managed Services that generated $1.5B in annual revenue Analyze global market intelligence research and competitive benchmarking to understand the changing market requirements, define the solution packaging, and ensure that the appropriate value is captured Collaborate with Deals Desk, Sales Teams and Channel Partners, providing financial analysis, deal structure and discount recommendations on customer proposalsDevelop standard discount and rebate strategies for global Channel Partner and Agency Programs Create Sales Go To Market strategies focused on both new business as well as customer retention resulting in a 69% YoY increase of annual recurring revenue for subscription and cloudManage life-cycle pricing of the support services portfolio to ensure support revenue growth, increasing margins and timely offer exits
  • Avaya
    Strategic Pricing Specialist
    Avaya Dec 2009 - Feb 2017
    Designed global commercial strategies for Cloud and maintenance support services for UC and CC productsEvaluated customer segmentation, value mapping, and competitive analysis for both Cloud and perpetual premise-based solutionsAnalyzed ongoing pricing performance, identifying market trends, and refining commercial strategy when required. Identified quotation tool requirements to support these strategiesProvided financial analysis and discount recommendations for customer proposalsAssisted in development of a new global Channel Partner Program for maintenance support services which generated both product and services growth
  • Nortel Networks
    Strategic Pricing Manager
    Nortel Networks Mar 2008 - Dec 2009
    Boca Raton, Florida, United States
    Developed global commercial strategies for Unified Communications, Contact Center, and Data Networking hardware, software, and serviceEvaluated customer segmentation, value mapping, and competitive analysisCreated customer business cases showing CAPEX vs OPEX savings and revenue generating opportunitiesAnalyzed pricing performance and market trends, refining commercial strategy when requiredCollaborated with Deals Desk and Sales Teams, providing financial analysis and discount recommendations on customer proposals

Susan Marcus Skills

Telecommunications Voip Strategy Switches Unified Communications Managed Services Management Product Management Networking Leadership Pre Sales Analysis Pricing Strategy Voice Over Ip

Susan Marcus Education Details

Frequently Asked Questions about Susan Marcus

What company does Susan Marcus work for?

Susan Marcus works for Calabrio, Inc.

What is Susan Marcus's role at the current company?

Susan Marcus's current role is Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement.

What is Susan Marcus's email address?

Susan Marcus's email address is sa****@****aya.com

What schools did Susan Marcus attend?

Susan Marcus attended University Of Florida.

What skills is Susan Marcus known for?

Susan Marcus has skills like Telecommunications, Voip, Strategy, Switches, Unified Communications, Managed Services, Management, Product Management, Networking, Leadership, Pre Sales, Analysis.

Who are Susan Marcus's colleagues?

Susan Marcus's colleagues are Henry "dusty" Hall Iv, Jack Bergloff, Eugene Michaels, Paul Hannan, Sorab Singh, Paul Day, Scott Budding.

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