Senior Pricing And Packaging Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Susan Marcus Email & Phone Number
Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement
at
Calabrio, Inc.
1 work email found
@avaya.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement
Location
Boca Raton, Florida, United States
Company size
Who is Susan Marcus? Overview
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Quick answer
Susan Marcus is listed as Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement at Calabrio, Inc., a with 657 employees, based in Boca Raton, Florida, United States. AeroLeads shows a work email signal at avaya.com and a matched LinkedIn profile for Susan Marcus.
Susan Marcus previously worked as Senior Pricing and Packaging Manager at Calabrio, Inc. and Senior Price Strategy Manager at Avaya. Susan Marcus holds Bsee, Electrical Engineering from University Of Florida.
Company email context
Email format at Calabrio, Inc.
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smarcus@avaya.com
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Profile bio
About Susan Marcus
Solutions-driven professional with the proven ability to increase profits, reduce financial risk, and strengthen market positions. Expertise in pricing and packaging of Cloud, SaaS solutions, support and managed services. Strength in bringing a diverse and global perspective having worked with teams and customers across regions and cultures. Committed to creating a culture of excellence, quality, service, and profitability.As advisor to the Deals Desk and sales teams and executives, I provide recommendations on deal structure and discounting and participate in Executive Deal Reviews. I collaborate with sales teams and channel partners to develop sales Go To Market strategies, provide financial analysis, price and discount recommendations, as well as promotions and Channel Partner programs that drive revenue growth.For Executive NPI approval reviews, I have been instrumental in developing pricing models that captured the appropriate market value to drive profitability. I am adept in creating competitive configuration models to understand and highlight price, feature and services scope differentiation.
Listed skills include Telecommunications, Voip, Strategy, Switches, and 10 others.
Current workplace
Susan Marcus's current company
Company context helps verify the profile and gives searchers a useful next step.
Calabrio, Inc.
4 roles
Susan Marcus work experience
A career timeline built from the work history available for this profile.
Senior Price Strategy Manager
Design strategic pricing, packaging, and promotions for Unified Communications and Contact Center solutions, including Cloud, Hybrid Cloud, Subscription, Support and Managed Services that generated $1.5B in annual revenue Analyze global market intelligence research and competitive benchmarking to understand the changing market requirements, define the solution packaging, and ensure that the appropriate value is captured Collaborate with Deals Desk, Sales Teams and Channel Partners, providing financial analysis, deal structure and discount recommendations on customer proposalsDevelop standard discount and rebate strategies for global Channel Partner and Agency Programs Create Sales Go To Market strategies focused on both new business as well as customer retention resulting in a 69% YoY increase of annual recurring revenue for subscription and cloudManage life-cycle pricing of the support services portfolio to ensure support revenue growth, increasing margins and timely offer exits
Mar 2017 - Dec 2023
Strategic Pricing Specialist
Designed global commercial strategies for Cloud and maintenance support services for UC and CC productsEvaluated customer segmentation, value mapping, and competitive analysis for both Cloud and perpetual premise-based solutionsAnalyzed ongoing pricing performance, identifying market trends, and refining commercial strategy when required. Identified quotation tool requirements to support these strategiesProvided financial analysis and discount recommendations for customer proposalsAssisted in development of a new global Channel Partner Program for maintenance support services which generated both product and services growth
Dec 2009 - Feb 2017
Strategic Pricing Manager
Developed global commercial strategies for Unified Communications, Contact Center, and Data Networking hardware, software, and serviceEvaluated customer segmentation, value mapping, and competitive analysisCreated customer business cases showing CAPEX vs OPEX savings and revenue generating opportunitiesAnalyzed pricing performance and market trends, refining commercial strategy when requiredCollaborated with Deals Desk and Sales Teams, providing financial analysis and discount recommendations on customer proposals
Mar 2008 - Dec 2009
Team & coworkers
Colleagues at Calabrio, Inc.
Other employees you can reach at calabrio.com. View company contacts for 657 employees →
SG
Sharon Graham
Colleague at Calabrio, Inc.Kirkby-In-Ashfield, England, United Kingdom
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HW
Helienna Wensink
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
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TB
Tuhina Banerjee
Colleague at Calabrio, Inc.Gurugram, Haryana, India
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PH
Patricia Henriksson
Colleague at Calabrio, Inc.Stockholm, Stockholm County, Sweden
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DY
Daniel Yeung, Pmp
Colleague at Calabrio, Inc.Surrey, British Columbia, Canada
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EC
Erin Caldwell
Colleague at Calabrio, Inc.United States
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SL
Simon Laalo
Colleague at Calabrio, Inc.Vancouver, British Columbia, Canada
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LK
Liz Koerner, M.S.
Colleague at Calabrio, Inc.Hopkins, Minnesota, United States
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KY
Khaled Younes
Colleague at Calabrio, Inc.Dubai, United Arab Emirates
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LL
Lachi Lee
Colleague at Calabrio, Inc.St Paul, Minnesota, United States
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Sharon Graham
Colleague at Calabrio, Inc.Kirkby-In-Ashfield, England, United Kingdom
View →
HW
Helienna Wensink
Colleague at Calabrio, Inc.Minneapolis, Minnesota, United States
View →
TB
Tuhina Banerjee
Colleague at Calabrio, Inc.Gurugram, Haryana, India
View →
PH
Patricia Henriksson
Colleague at Calabrio, Inc.Stockholm, Stockholm County, Sweden
View →
DY
Daniel Yeung, Pmp
Colleague at Calabrio, Inc.Surrey, British Columbia, Canada
View →
EC
Erin Caldwell
Colleague at Calabrio, Inc.United States
View →
SL
Simon Laalo
Colleague at Calabrio, Inc.Vancouver, British Columbia, Canada
View →
LK
Liz Koerner, M.S.
Colleague at Calabrio, Inc.Hopkins, Minnesota, United States
View →
KY
Khaled Younes
Colleague at Calabrio, Inc.Dubai, United Arab Emirates
View →
LL
Lachi Lee
Colleague at Calabrio, Inc.St Paul, Minnesota, United States
View →
1 education record
Susan Marcus education
FAQ
Frequently asked questions about Susan Marcus
Quick answers generated from the profile data available on this page.
What company does Susan Marcus work for?
Susan Marcus works for Calabrio, Inc..
What is Susan Marcus's role at Calabrio, Inc.?
Susan Marcus is listed as Deal Management | Price Strategy | Market Analytics | Competitive Benchmarking | Offer Commercialization | Sales Enablement at Calabrio, Inc..
What is Susan Marcus's email address?
AeroLeads has found 1 work email signal at @avaya.com for Susan Marcus at Calabrio, Inc..
Where is Susan Marcus based?
Susan Marcus is based in Boca Raton, Florida, United States while working with Calabrio, Inc..
What companies has Susan Marcus worked for?
Susan Marcus has worked for Calabrio, Inc., Avaya, and Nortel Networks.
Who are Susan Marcus's colleagues at Calabrio, Inc.?
Susan Marcus's colleagues at Calabrio, Inc. include Sharon Graham, Helienna Wensink, Tuhina Banerjee, Patricia Henriksson, and Daniel Yeung, Pmp.
How can I contact Susan Marcus?
You can use AeroLeads to view verified contact signals for Susan Marcus at Calabrio, Inc., including work email, phone, and LinkedIn data when available.
What schools did Susan Marcus attend?
Susan Marcus holds Bsee, Electrical Engineering from University Of Florida.
What skills is Susan Marcus known for?
Susan Marcus is listed with skills including Telecommunications, Voip, Strategy, Switches, Unified Communications, Managed Services, Management, and Product Management.
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