Susan Gang Email and Phone Number
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Susan is an executive-level IT leader with a proven record of aligning IT with strategic business objectives. She ‘grew up’ in IT progressing from hands-on developer to CIO. She has worked for, or advised, multiple vertically integrated specialty apparel/accessories retailers both public and privately owned. She is a visionary thinker who is focused on speed to value transformations, architecting hybrid modern/legacy solutions, creating phased roadmaps, and educating the C-Suite and Board on the change management required for success. Susan has extensive SaaS and systems integration experience and is passionate about excellence in program management and project delivery. Susan specializes in the Retail and Manufacturing industries, and private-equity owned mid-market companies. She also has a penchant for project rescues. CORE COMPENTENCIESExecutive Leadership, Large Firm ConsultingAccount, Program and Vendor ManagementIT Strategic Planning & RoadmapsCustomer Experience / Data GovernanceIT Assessments / PMO / COBITStrategic Application ArchitecturesSoftware Selections & ImplementationsERP, SAP, QAD, PeopleSoft, Infor Sage Intaact, Great PlainsPlanning, Allocation, PLM, SCM, MMS, OMSAdvanced functional/operational POS usageModern Infrastructure Planning / AWS CloudBig Data Centers of ExcellenceApplication Portfolio Testing & QA, Full SDLCWaterfall / AgileManaged Services / Global Delivery ModelsCapital & Operating BudgetsBoard Presentations / Private-Equity PortfoliosERP EXPERIENCETier 1 - Multiple Oracle (PeopleSoft) Finance/HRimplementations, SAP FICO/Core Merch; InforCloudSuite Financials, IFSTier 2 – Great Plains Finance/HR implementationw/ custom billing module integration; Sage IntacctGL/AP implementation; Microsoft Navision migrationto Microsoft DynamicsCRM EXPERIENCECustomer experience thought leader for Ann Taylorand Kendra ScottHubSpot, Salesforce, Pivotal, and Seibel upgradesand support; Author of two customer-centricapplication architectures w/ conceptual design for360-degree view of customerNOTABLE INDUSTRY & CONSULTING EXPERIENCEGap, Target, Ann Taylor, The Children’s Place, DSW, Kendra Scott, Rue21, Warner Brothers (B2B), Ziff Davis Media, JP Morgan Chase, Citibank, and more.
Ts Tech Americas, Inc.
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Erp Workstream LeadTs Tech Americas, Inc. Aug 2024 - PresentReynoldsburg, Ohio, UsQAD Adaptive ERP - Warehouse to Ship (discrete manufacturing, automotive industry)
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ConsultantColumbus Consulting International Mar 2017 - Aug 2024Columbus, Ohio, UsAnaplan Program Manager, Gap Inc. - Finance Enterprise Business Planning, August 2023 to October 2023Interim CIO, Interweave Brands, a NY-based home textiles company, April-June 2023CIO, Ashley Stewart, Feb 2022-April 2023 -
Strategic It ConsultingSusan Gang Consulting, Llc May 2015 - Apr 2024Therma (a Blackstone portfolio company), San Jose, CACIO Advisor / Business Unification & Simplification Program ERP/IFS Rue21, Pittsburgh, PA IInterim Senior Manager, Merchandising & Financial SystemsLegacy Global Sports, Boston MA Interim CIO/CTO, Portfolio CompanyConducted IT assessment, developed IT strategic objectives and roadmap for 2019/2020. Performed IT SWOT analysis; oversaw all aspects of IT; remediated, secured and stabilized fragmented IT infrastructure across five geographical sports divisions, implemented strategic AWS cloud architecture, safeguarded and “productionalized” mission-critical player registration system. Managed vendors and conducted multiple product evaluations; began implementing chosen systems to support business model plus growth (Sage Intaact, AvidXchange). Modernized SDLC tools bringing best-practices, standardization, consistency and governance processes. Kendra Scott, Austin, TX CIO Advisor, Director of Architecture. Integration & AnalyticsAssisted CIO with software assessment, new software selection and selection/hiring of systems integration partner. Functioned in Director of Architecture, Integrations & Analytics role. Oversaw implementation of new Dell Boomi middleware component in infrastructure to enable systems integration testing (SIT) to start on time.DSW, Columbus, OHERP Program Manager, Infor Cloudsuite Financials - Program manager for Infor CloudSuite financial systems implementation. Ann Taylor/LOFT (Ascena Retail), New York, NYInterim Head of IT/CIO AdvisorActed as Head of IT and executive relationship manager during late stages of LOFT acquisition by Ascena Retail Group. Assisted Ascena’s CIO in managing the transition and absorbingAnn Taylor’s IT team into a shared services model across Ascena. Lead AT’s executive team in rationalizing ITportfolio for fiscal year 2018.
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Chief Information OfficerAshley Stewart, Inc. Feb 2022 - Apr 2023Secaucus, Nj, Us -
Partner, National Retail PracticeFortium Partners, Lp Dec 2015 - Nov 2016Plano, Tx, UsFortium Partners is an IT turnaround firm, providing executive-level guidance to companies that have an immediate need for guidance and support to improve operational efficiency and competitive standing through the effective use of technology. Fortium’s Partners have all served as CIOs and/or CTOs of significant, recognizable companies and possess, on average, 20-30 years of experience helping CEOs, Boards, and Investors lead substantial technology initiatives and solve complex problems. -
Interim Director Epmo, National Marrow Donor Program (Nmdp) "Be The Match"Beyond Impact, Llc Jul 2014 - Mar 2015St Louis Park, Minnesota, UsConducted a comprehensive assessment of this $400M nonprofit’s project management activities and IT organization using the COBIT model and recommended establishment of an enterprise PMO. Assess and reported diagnostic indicators versus customary benchmarks to executive team including CEO. Ultimately recommended EPMO organization to align under CFO. Defined PMO mission, strategy and critical success factors. Created roadmap for PMO and IT org designs, structure, governance, process controls, accounting and measurement to improve alignment, accountability, standardization, consistency, discipline and project completion. Educated executive team on how to utilize a PMO as a tool to measure ROI on their strategic portfolio. Participated in interview process for permanent Director.Additionally: Impact player participated in strategy, business development, sales support and delivery for Beyond Impact LLC, a boutique IT startup. Developed initial service offerings and content for Strategy, Big Data and Cloud. Launched social media, authored blogs and hundreds of tweets, pitched prospective clients. Researched and developed a point of view for Big Data, the Internet of Things and their application to Retail. -
Engagement Manager, Retail Industry Services UnitTata Consultancy Services Dec 2010 - Jun 2014Mumbai, Maharashtra, InTARGET, Engagement Manager Responsibility for IT thought leadership, relationship management with key Target executives, delivery and new services within Target’s Testing Center of Excellence which spanned Minneapolis, Bangalore and Chennai.Elevated trust and confidence of client within two weeks of onsite deployment which resulted in a renewed partnership.Assessed Target’s dissatisfaction with a TCS talent issue at a certain role level and recommended a win-win solution for the partnership. The solution selected by Target coincidentally increased TCS revenue $800K annually.Led team that provided Target executives detailed testing analytics which enabled them to make better decisions about when, what and how to test various systems within the application portfolio. Advisor on initial launch of risk-based testing, oversaw multi-vendor testing execution for installation of Symbotic software in a live California DC. THE CHILDREN'S PLACE, Senior Program Manager Mentored client’s program manager to lead a blended team of 50 in a $22MM global SAP IS Retail program (FICO/CORE MERCH) for this $2BB retailer with 1100+ stores in the US and Canada. Recommended implementation strategy for Master Data and Core Merch to reduce risk and maximize efficiency in Sourcing, Logistics, & Pricing. Created integrated project plan, identified and managed program risks, formulated mitigation strategies. Provided omni-channel Retail thought leadership; acted as executive advisor to leadership; Facilitated effort to identify legacy system interfaces to SAP and their impact on the rollout strategy. CITIBANK, N.A. US Retail Bank, Engagement Manager Defined governance framework for TCS onsite/offshore Managed Services operating model; ensured adherence to methodologies, processes, standards and tools to align with Citi’s IT transformation to a Global Operating Model (GOM). Drove all aspects of program management, release delivery, scorecard, gate and metrics reporting. -
Chief Information OfficerSchumacher Homes Jul 2009 - Aug 2010Canton, Ohio, UsProvided vision and leadership for the development and implementation of information technology initiatives that aligned with the company’s mission, objectives, and strategies. Created business/IT roadmap.Modernized and stabilized the infrastructure layer paving the way for business growth and more nimble applications. Initiative enabled enterprise wide connectivity and resulted in savings of $175K annually.Increased leads (20% YOY), sales, and conversions through use of Web 2.0/Marketing 2.0 strategies and tactics. Led hybrid AGILE IT shop and digital marketing functions. Launched and operationalized social media to increase business results, created integrated marketing calendar, managed digital marketing and IT budgets; managed interactive agency. Delivered multiple releases of public website, improved customer experience through “retail-centric” product search feature, virtual tours, and videos; led SEO & PPC programs. Mentored and developed IT team to assess and deploy solutions from an enterprise architecture and end-to-end business process perspective. -
Chief Information OfficerCash4Gold Dec 2008 - Mar 2009As a web architecture novice for this hyper-growth startup, and with only three-week’s notice from the CEO, feted most complex career challenge by scaling from a single tier web site on a shared server to a high transaction, highly available architecture to support company’s Super Bowl XLIII ad campaign. Led national team of experts, used load testing techniques and content delivery network (Akamai) to cache video of NBC TV direct response commercial. Site performed seamlessly during live broadcast despite a denial of service (DDOS) attack which was intercepted and blocked.
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Senior Director It / Division CioGap Inc. Jul 2004 - Aug 2008San Francisco, California, UsSenior Director, Global Sourcing Application DeliveryOwned relationship management w/ sourcing CFO, brand CIO’s and functional business partners. Developed business cases and negotiated executive alignment across corporate and brand leaders to deliver projects with highest enterprise ROI. Led business and IT teams to successfully deliver a global quality assurance system, a sourcing BI/decision support tool, a PO reconciliation tool, and an HR system for 1600 sourcing employees. Visited Hong Kong sourcing operations and a factory in China.Division CIO, Forth & Towne (promotion)Ran IT for $40MM,19-store division targeting baby boomer women with upscale chic aesthetic. Improved stability of store operations by standardizing POS and wireless technology. Delivered store-based call center technology solution increasing revenue by $2MM annually.Director Supply Chain ITLed all aspects of IT for New York product development office and Miami sourcing office. Directed team of 15 to provide business solutions, IT infrastructure and operational support to 4 brands with 750+ business partners on NY and Miami campuses. Oversaw IT infrastructure build out for new building at 675 Sixth Avenue. Revitalized NY team, managed out non-performers, restructured team, and promoted 30% of staff, delivered sustained process and technology improvements in first 90 days, established IT as a more strategic business partner, improved perception of customer service resulting in “NYPD turnaround”. -
Director Of Application DevelopmentZiff Davis Media 2002 - 2004Built and managed strong relationships with CFO, VP of HR, and magazine Publishers. Developed business case, received funding approval, and led software selection to replace PeopleSoft Finance & HR systems with Great Plains; resulted in annual cost savings of $1MM. Managed transition of all application systems from outsourcing vendor to in-house data center.
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Director, It Client Relationship ManagerWarner Home Video 2001 - 2002UsManaged relationships with Warner Home Video sales executives and sales team. Directed support and development of North American front-office sales, marketing, data warehousing systems, category management, VMI, and global B2B website. Led and motivated staff of 30 on multiple concurrent projects from business case and project funding through full SDLC, delivery, and post-implementation support. Focus was on exception management tools available to identify stock-outs and auto-replenishment, and methods to effectively manage coop advertising and balance channel sales with return-to-vendor costs. -
Vp Of Application DevelopmentNew Media Network / Egroove 1999 - 2000Created vision of B2C IT strategy and customer-centric application architecture. Participated in market assessment of digital asset management and digital rights management software products to handle licensing and loyalty tracking of digital music. Led build, buy, or outsource decisions for software and middleware, key design principles driven by one view of the customer and real-time inventory at any point in time across any sales channel; identified systems integrator and application software vendors, assisted in negotiating contracts and license agreements.
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Director, Client ServicesComputer Sciences Corporation Jul 1997 - Sep 1999Global, UsTraveled extensively to domestic and European clients, functioned in management consultant and ERP expert roles, advised clients on functional design and configuration of PeopleSoft Financials and PeopleSoft HR. Promoted to Account Manager, member of pursuit team for Carrefour PeopleSoft implementation. Successfully completed CSC Pioneer Sales training. -
Manager, Corporate SystemsAutonation 1996 - 1997Ft. Lauderdale, Fl, UsResponsible for all corporate, financial, and administrative systems. Implemented PeopleSoft GL, AP, AM, and Budget modules; participated in defining strategy to add multiple business units to PeopleSoft during a time of multiple acquisitions. -
Systems ManagerAvco Financial Services / Balboa Insurance 1991 - 1996Received “Expressions of Excellence” and “Thanks a Bunch” awards as an outstanding performer in 2 divisions of this company, received 3 promotions in 5 yearsRecognized for innate project management talent in insurance division; hand-picked by CFO, delivered on time and on budget a $1MM project to implement the finance division’s first client-server system in London which automatically approved sales contracts via a UK credit bureau interface
Susan Gang Skills
Susan Gang Education Details
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Ohio UniversityBusiness & It -
University Of DaytonMba Program
Frequently Asked Questions about Susan Gang
What company does Susan Gang work for?
Susan Gang works for Ts Tech Americas, Inc.
What is Susan Gang's role at the current company?
Susan Gang's current role is ERP Strategy & Implementation Leader | Digital Transformation | Retail & Manufacturing | IT Advisory Services | Interim CIO.
What is Susan Gang's email address?
Susan Gang's email address is fr****@****ail.com
What is Susan Gang's direct phone number?
Susan Gang's direct phone number is +151668*****
What schools did Susan Gang attend?
Susan Gang attended Ohio University, University Of Dayton.
What are some of Susan Gang's interests?
Susan Gang has interest in Information Technology, Entertainment, Science And Technology, Business, Disaster And Humanitarian Relief, Media, Internet/marketing, Arts And Culture, Animal Welfare, Health.
What skills is Susan Gang known for?
Susan Gang has skills like It Strategy, Vendor Management, Crm, Program Management, Enterprise Software, Leadership, Erp, Integration, Consulting, Business Process Improvement, Start Ups, Retail.
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