Susan Whitehurst (Mclean) Msn Email & Phone Number

My extensive clinical healthcare experience includes subspecialty administrative and clinical practice experience from Duke University Hospital in all areas of critical care and operating rooms including leadership for infection control, health information management, sterile processing, wound management, preoperative screening, guest services, and social work. In 2003 when I began my Green Belt Six Sigma journey in the Perioperative Service line, I knew and understood that I was destined to live a professional life of performance improvement in healthcare. Because of the application of lean methodology and kaizen events with surgeons and anesthesiologists, I learned very quickly about the power of performance improvement methods. I became a Certified Six Sigma Black Belt and subsequently a Master Black Belt on the Six Sigma Instructor team at North Carolina State University. This experience enabled me to learn and grow not only in healthcare PI, but also in working with all types of businesses. As a certifed team building consultant and facilitator, I have enjoyed the national facilitation of physician advisory boards, unit based team projects within North Carolina hospitals, and have provided senior leadership training, mentoring, and executive coaching in local, regional and national organizations. My passion is in medical error prevention through the use of process analysis tools, working with teams and mentoring senior leaders in linking cost of poor quality to quality improvement efforts. In my current role for Joint Commission Resources, I am honored to provide leadership within the role of Project Manager for the C.M.S. Partnership for Patient’s Campaign. We still have a long way to go across our nation to promote patient safety at all levels, within all organizations. I continue to be up for the challenge!Specialties: Certified Six Sigma Master Black BeltSix Sigma Instructor NC State UniversityMalcolm Baldrige Quality Award Examiner

Listed skills include Hospitals, Process Improvement, Microsoft Office, Healthcare, and 38 others.