Susan Mcnally-Appleton Email & Phone Number

Chester, England, United Kingdom

Chester, United Kingdom

• Delivering and managing the in-house training for the store using in house reports and time constraints of the business• Scheduling high level training at other locations whilst delivering transport and attendance• Organising Scheduling, Payroll and Holiday entitlement• Publicizing, documenting in-house events through social media and in house website• Liaising with transport managers to ensure efficient delivery of product• Raising Purchase Orders, receipts and maintaining budget for the facilitation of store running and admin duties completed using Oracle and Outlook• Managing and coaching a team of 24 colleagues • Implementing marketing strategies to enable colleagues to build dependable and supportable routes to market• Delivering against tight turnaround times daily while prioritizing critical tasks through the use of Outlook, Excel and Yammer (internal social media)• Ensuring customer confidentiality by implementing robust procedures• Note taking for Store managers in meetings and arranging meetings off site• Supporting colleagues in escalation of sales, customer service contingency, and solutions• Facilitating customer and colleague demands to meet the labour needs of the business• Regular engagement with colleagues to ensure communications are understood and fielding questions.• Logging faults and managing response times.• Distributing relevant jobs to junior staff members and providing support when required.

Manchester, United Kingdom

• Photographic editor for John Jules Photography• Working with Manchester Art Gallery Learning Team to produce video, graphic, and social media learning materials• Planning, instigating, and building exhibit at Piccadilly Place• Hedgehog Rescue Website content development• Photographer for Sell Your Stuff On Ebay• Casa Claren Website & Branding• Menus for Number 10 Restaurant• style wedding albums, social photos, macro photos• Self-Initiated Work - Birthday Cards/Designs for 3D cards, Montage artworks

Manchester, United Kingdom

I began work at Pindar Set Ltd and immediately was drafted into their graphic design team.Recent training programme for training overseas operatives in Illustrator. My role included:• Worked to specific briefs from clients’ designs to meet the exacting demand of clients.• Liaison between Marketing / PR and customers to generate additional / new business.• Handled high volumes of electronic files sent by clients in a variety of file formats and extracted the designs for Mac or PC systems.• Facilitated training of staff in India including group training and 1:1 coaching.• Worked as part of a team (Training User Group Member) to devise a new training program for the induction of new staff often resulting in multi-site training.• Delivered detailed presentations to Communication Forum professional colleagues.• Handled and retouched hardcopy. • Completed Artwork Visuals to increase speculative sales revenue (In one particular example by 99%).• Designed and edited online Flash advertising banners for Yell.com.• Multitude of experience creating online videos for many purposes including: In-House training, Yell.com online advertising, and producing inspirational art history videos. IN-HOUSE TRAINING (Yell Adworks)* First Aider Valid Until April 2012 * Designed & Built In-House tutorials * Designed and Constructed Photoshop Audio Visual Tutorials 2009* Presentation Skills June 2007 * Introduction Into Neuro Linguistics June 2007