Susan Melcher Email & Phone Number

Running Springs, Ca, Us

Running Springs, Ca, Us

Greater Flagstaff Area

Lake Arrowhead, California, United States

2020: Fast Company World Changing Ideas; Fast Company World's Most Innovative Companies; Comparably awards for: Happiest Employees, Best Leadership Team, Best CEOs for Women & Best Work-Life Balance2019: Fast Company Innovation by Design Awards; Comparably Best Company Culture, Best CEO & Best Company for Women awardsAt Better Place Forests, our mission is to inspire everyone to leave a meaningful legacy for the planet and the people they love. We are the end-of-life company that built America’s first conservation memorial forests –– beautiful, sustainable alternatives to cemeteries for people who choose cremation. We offer you an end-of-life experience that is uplifting, empowering and personal by enabling you to return your ashes to the earth, underneath a protected memorial tree. By creating beautiful memorial spaces that resonate with you and your loved ones, we establish, maintain and protect forestland for generations to come.Awarded as one of Fast Company’s “World Changing Ideas” and “Most Innovative Companies” of 2020, Better Place Forests helps you write a better ending to your story and establish a lasting legacy while conserving some of the most iconic natural land in North America. For more information, visit www.betterplaceforests.com.

Riverside, California, United States

Upland, California, United States

Under direct supervision of the Director of Operations, I provide day-to-day management of our in-office help desk staff and field techs. I manage scheduling, staffing and coordinate on-site and remote service requests for our customers. I organize team training events, do hiring and on-boarding, coach new hires through their first year or two with our company and participate in the review process.

Greater Los Angeles Area

- Assisted in training and managing help desk team when manager was on vacation, achieved "Zero queues" in our ticketing system during this period.- Worked increasingly independently to provide service and support to multiple clients, managing multiple projects and providing emergency support as needed. - Interfaced with all levels of management with clients and technicians, providing support, managing needs, interacting with users and ensuring client contracts were fuldilled.- Repeatedly got kudos for excellence in team participation, both from managers and those I managed.- Resolved escalated tickets as possible and escalated tickets to engineers where necessary. Became known for a "whatever it takes to fix it for real" attitude and drilling down to the root of a problem.- Worked to build and maintain client networks, infrastructure, and best practices.- Provided training to clients and new employees both at client sites and in our office.- Maintained and worked with virtual environments, utilizing Vsphere and HyperV/VMware of various distributions.- Built, repaired and refurbished client hardware from hardwired phones to laptops and servers.- Worked to maintain and manage many complex client networks including firewalls, vlans, VPN and IPSec connections and wifi guest networks.

Upland, California

Upland, California

Claremont, Ca

- Provided phone support and troubleshooting of software, hardware and networking for a user base of over 350 employees, including after-hours support services. - Participated in two mobile device deployments to all company personnel, including working with vendors to troubleshoot a service issue that required the second deployment. Acted as a primary point of contact for users for both iOS and Android systems.- Participated in the choosing, receiving, provisioning, deploying and training on over 200 new field laptops for the entire company, including upgrading to Windows 10.- Spearheaded coordinating regular updates to our database and field devices including rolling these updates out to the entire company.- Worked with vendor to provide support for VOIP phone systems, Shoretel and fax systems including during the course of moving multiple times. - Increased customer satisfaction in the Information Technology department through improved customer service to ensure users are satisfied with the service they received. - Provided end-users with basic networking support. - Upgraded and moved the website to a new CMS on their existing hosting account.- In charge of training all new hires (150 new users) on technology provided during orientation, including re-provisioning, imaging, and preparing desktop and laptop equipment as well as desktop and mobile phones. - Maintained and used Active Directory system, including creating, managing and deleting user accounts, distribution groups and vendor accounts. - Worked with virtual servers on both Cisco system and XenDesk systems- Worked with the team to improve security through improving training processes and enforcing password and security procedures.- Acted as main point of contact for deployment of new mobilecare system to 50 users who only access McKesson from their cellphones. Provided ongoing training to users and liaised with vendor over ongoing issues.

Lake Arrowhead, Ca

● Provided patient care, providing end-of-life spiritual and emotional support for patients and families during stressful and traumatic times. ● Extensive bereavement work, pastoral care, and crisis management. ● Worked closely with the rest of the medical team to provide patients with the care and support needed at end-of-life.● Recruited and managed small team of volunteers for the mountain region.● When need arose, stepped out of defined role and currently working on management of the development of a website for the new office and working with vendors and volunteers to establish the new project at a minimum of expense and time.

Lake Arrowhead, Ca

● Completely redeveloped existing website, implemented a content management system and customized a theme utilizing HTML, CSS and PHP to craft a website that would meet the needs of the congregation.● Developed a Facebook strategy and social media campaign. Tripled social media reach and involvement. ● Provided support services to the Vicar, including office and secretarial support.● Backup support for pastoral care and education when Vicar traveled.

I love helping design and launch small to medium websites for people doing important work, but who don't have the technical skills to get online.

Pomona, Ca

Created new website layout and template based on existing CMS program to facilitate updates of the website by all staff members.● Modified existing website technologies by hand-coding CSS and HTML templates to achieve workarounds necessitated by older framework currently in place.● Using PHP and JavaScript to prepare existing website for an update that will take it to the newest version of Joomla● Developed online strategy for marketing including social media efforts and SEO optimization.● Maintained and provided technical support for various office equipment andcomputing resources.● Utilized Adobe Creative Suite to develop print and online advertisements as well as wireframes and layout designs for website growth.

● Reworked websites to reduce, as much as possible with existing CMS program, W3C errors and violations.● Re-wrote CSS code to decrease load times by 50%.● Utilized HTML effectively to work around existing CMS limitations in order to optimize for search engines.● Developed and maintained email newsletter and marketing operations.● Created and promoted digital feeds for content, including promotions of products through Google Shopping and Amazon. Including working with creating RSS and XML formatted feeds.● Maintained database of inventory, optimizing product descriptions for multiple stores for search engine rankings. Included HTML hand-coding of product descriptions.

Pomona, Ca

● Developed and built a Children & Families program. ● Developed, built and Maintained the church's website and Facebook presence.● As a member of the Elder's Board, provided visitation and lay ministry to members of the congregation, especially the Young Adults, in times of crisis as well as general care.(this was a volunteer position)

Pomona, Ca

● Worked with the FCC Child Development Center as Secretary - keeping minutes and notes from all meetings.● Worked together with the Board to revitalize the CDC and prevent its closure.● Worked together with the Board to develop new avenues for advertising, including the development of the CDC's website and Facebook presence.

- Performed extensive site audits to pinpoint problems creating a penalty from the Search Engine rankings.- Eliminated existing problems, revamping much of 3 existing e-commerce sites to create a better environment for search engine placement.- Began to develop an online presence in social media, including Facebook and Twitter.

SEO link building, relationship negotiations, partnership acquisitions and other outreach work.

Freelance writing for blogs, social media marketing, SEO writing

Chicago, Illinois

Sales associate for internal and external sales of cemetery property and goods. Consistently one of the top 3 sales persons at the location each month of employment there. In top 5 of district by 3rd month.

Pastor in charge of all aspects of church life including business functions and management; recruitment and management of volunteers; worship leadership; public speaking; NPO management

Greater Los Angeles Area

Served as a pastor to this inner-city Native American congregation while attending Claremont School of Theology. Worked with members of the community as an advocate for them in situations ranging from legal court proceedings to working with parole officers to finding furnishings for first homes after being homeless.

Assisted with recruitment, processing and retention of prospective students. Worked with team to welcome the 2nd largest incoming class in the history of the school.

Served as a pastoral intern for almost two years (until appointment at Circle of Life UMC). Worked with the Youth Group, assisted in leading a group of 100 teenagers doing volunteer work in Tijuana barrios at three different service sites, including organizing transportation between sites and management of logistics for food and supplies. Developed a Young Adult group and ministry that participated in monthly volunteer events around Orange County.

M.Div., Theology, Divinity, Religion

Bachelor Of Arts, Humanities : European Studies

Diploma, High School/Secondary Diploma Programs