Susan Metz Email and Phone Number
I am a highly effective Sales Operations / Revenue Operations and Sales Enablement leader and strategist with extensive experience growing revenue through a combination of technology, training, and analytics.I offer a history of optimizing sales processes, streamlining workflows, and implementing data-driven strategies that strengthen overall sales performance. I empower sales teams to take performance to the next level. I am capable of building sales training and development initiatives leveraging a Master’s degree in Instructional Technology.
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Revenue Operations StrategistIceberg Revops Dec 2024 - PresentAustin, Texas, UsI partner with organizations to optimize their sales, marketing, and customer success processes. I leverage my expertise in systems like Salesforce, Hubspot and tech stack integrations to drive efficiency, improve forecasting, and enable data-driven decision-making. My focus is on creating scalable solutions that align revenue teams and accelerate growth.
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Director Of Sales OperationsSocotra Nov 2021 - Oct 2024San Francisco, California, UsHere, I lead all facets of sales operations, directing the design of sales systems, processes, and tools.I was able to reduce the sales tech budget by 25% through negotiations with vendors, coupled with system consolidation.My achievements include delivering an increase in opportunity completeness by 15% and deal throughput by 10% through Slack reminders, validation rules, and workflow rules.I executed the design and implementation of a sales enablement program that led to a 20% increase in AE sales confidence. -
Senior Manager Sales OperationsTurnitin Jan 2017 - Nov 2021Oakland, Ca, UsIn this role, I designed a global sales framework to support a more than 300-person Sales organization, with responsibilities that included data analytics, reports, and strategic planning.I was able to support a multi-product, multi-currency CPQ platform for over $100M in new and renewal business.I created sales forecasts that guided the development of new processes, systems, and productivity tools for the benefit of the sales team. -
Crm And Marketing Automation Consultant: AdministratorIdealist Consulting Sep 2016 - 2018Portland, Oregon, UsI consult with non-profit clients and B-Corps on business process automation, reporting, and operations using the Salesforce platform and marketing automation platforms. -
Director Of Sales And MarketingComputer Courage Mar 2014 - Jan 2017Emeryville, California, UsI provide key strategic leadership to portfolio management, business development, knowledge management, and brand management functions with focus on researching and developing technical sales proposals for new web development and eCommerce projects. Manage portfolio of 300 current and new accounts.Championed development of company’s first CRM solution and doubled average deal size in one year. -
Director Of Marketing / Salesforce Administrator / Pardot AdministratorLtech Feb 2013 - Mar 2014Malta, MtI was promoted to this position with accountability to deliver leadership and strategic oversight for all branding, integrated marketing, communications, and Salesforce administration strategies. Delivered 44x ROI in only 6 months by implementing new lead source.Drove 34.9% increase in net new prospects and increased website as source of new business 300% in 6 months. -
Director Of Training And Change ManagementLtech Oct 2009 - Mar 2013Malta, MtI was recruited to design, implement, and evaluate programs that facilitate the professional development and continuous learning of customers in regards to solution knowledge, selling skills, and Ltech systems and processes.Developed and implemented Google Apps Learning and Change Management programs for 100+ Google Apps SMB Business, Education and Enterprise Business customers.
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AuthorLynda.Com Apr 2009 - May 2013Carpinteria, Ca, Us- Authored 6 Google Apps courses - Mail, Calendar and Docs. http://www.lynda.com/home/ViewCourses.aspx?lpk0=435- Authored the first lynda.com Facebook course, Facebook Essential Training, for individuals who are new to social networking.- Netted close to six figures in royalties. -
LecturerSan Francisco State University Jan 2011 - Dec 2011San Francisco, Ca, UsI lectured in the most sought-after course in the Instructional Technologies Department and taught an online course, "How 2 Lrn W Ur iPod.
Susan Metz Education Details
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California Polytechnic State University-San Luis ObispoBusiness Administration: Human Resource Management -
San Francisco State UniversityConcentration In Instructional Technology
Frequently Asked Questions about Susan Metz
What company does Susan Metz work for?
Susan Metz works for Iceberg Revops
What is Susan Metz's role at the current company?
Susan Metz's current role is Accomplished Sales Operations / Revenue Operations Leader.
What schools did Susan Metz attend?
Susan Metz attended California Polytechnic State University-San Luis Obispo, San Francisco State University.
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