Susan Goldman Email & Phone Number

Philadelphia, Pa, Us

Remote

Provide extensive coaching and training to executive level job search clients, from networking and interviewing through to assimilation into the new position. Recruit, train, and develop new hires and provide ongoing educational and professional development to team. Develop subject matter content on various career related topics as needed by company.

Provide Executive-Level full-spectrum job search support (from objective definition and resume development to networking, interviewing, and onboarding). Recently expanded focus to include high performing young professionals seeking internships and early career roles. Also deliver input on marketing, training, and business plans to boutique search firm and other managers.• Delivered insightful, practical change management support to individuals affected by the 2020 pandemic:o After law firm rescinded job offer, advised 2020 college graduate through career pivot to position with social impact firm in alignment with long term career goals. Provided grief counseling and values assessment to identify alternative opportunity that will accelerate goal achievement.o Advised mid-level manager at Fortune 500 firm dealing with changes due to economic shutdown. Acted as confidential sounding board through dismissal of several direct reports and team transition to work from home environment. Helped candidate demonstrate value as high potential employee.o Enabled big agency Social Media Marketing Professional to negotiate 10% salary increase four months ahead of annual review. Provided framework / language for strategic meeting with manager.o Provided succession plan guidance and mediation for multi-million-dollar, family-owned real estate business where owner and son could not agree on final terms. Reframed issues to diffuse tension, ultimately assuring respectful win-win outcome with mutual respect, agreement on priorities, and improved company morale.• Contracted with executive search firm (Management Pathways, MP) to source, screen, and interview candidates for C-level and management roles in healthcare industry. Partnered with senior executives at client companies to develop position specifications.o Co-presented proposal that procured contract with national 47-hospital healthcare system.

• Negotiated and contracted transportation services with destination managers, apartment and villa rental agencies, airlines, cruise lines, motor coach companies, limousine services, rail operators, and private jet services for groups ranging in size from 15-500 people.• Attained highest customer satisfaction by ensuring that the smallest details meet or exceed customers' specifications, while staying within their budget.• Secured last-minute, long-term rentals for Opéra National de Paris performers after Airbnb cancelled their apartments, which enabled the show to go on.• Arranged urgent private air charter for pharmaceutical company board members that were stranded in Peru after Miami airport was closed due to a major hurricane. This ensured that they could attend the funeral of the founder’s close relative.• Coordinated a series of East African Safaris for adventure travel enthusiasts from the U.S. Department of the Interior. Partnered with The Original Ker & Downey Safaris to provide the most sought-after guides and ultra-luxe accommodations. The trips were so successful that the agency had to run one a month for two seasons in order to accommodate the demand.

Managed all operations of national outplacement services for up to 2,500 candidates monthly. Supervised 12 direct reports, providing program delivery and administrative functions.• Recruited, coached, trained, developed, and assessed “just in time” senior consultants to ensure continuous workflow coverage spanning 55 hours a week while ensuring productivity and low costs, exceeding company quality Key Performance Indicators (KPIs) for clients.• Provided national account teams with quality updates, candidate progress reports, and in-depth understanding of delivery details, which positioned the program as a solution to the customer, increased customer retention, and ensured contract renewals. • Collaborated cross-functionally with inside sales and account coordinators to design and implement delivery initiatives, which enabled candidates without access to technology to utilize LHH resources. Arranged office space, provided printed material, and scheduled individual phone consulting sessions so that no clients were “left behind.”• Resolved negative candidate evaluations by individually working with each dissatisfied participant to restart their program and develop a customized roadmap for successful use of services.• Teamed-up with regional leadership to plan implementation of customer program exceptions for key accounts. In 2015, co-managed 17 of these initiatives in addition to regular operations.• Researched and introduced communication and employee engagement platforms to ensure real time team work and employee recognition, which improved employee morale and made work fun and satisfying.

Provided coaching and training to individuals and groups, utilizing phone, e-mail, WebEx, video-chat, help-on-click chat, and conference call technologies. Assigned client loads of up to 120 individuals at a time in all US time zones, including the states of Alaska and Hawaii. Supported candidates at all levels, from CEO to entry level administrators, across all professional disciplines. Developed workshops on emerging topics as needed, including the development of all course materials.• Ranked as one of the top three coaches in the region on client-scored quality ratings, which exceeded company standards.• Selected by Manager to be part of a Quality Task Force. Made specific recommendations and implemented new strategies, which moved the region from its all-time low to one of the highest satisfaction rankings in the entire organization in less than nine months.• Co-designed Job Search Reality Check workshop in response to requests from company directors in very economically hard-hit areas. This workshop was developed to help transition individuals in the markets where industries were “dying.” Program was exceedingly well-received within the company.• Promptly responded to request from senior management, to quickly develop webinar to educate clients and staff on the use of a new job board on the public website. Launched the webinar within four days, which was a win for the business developers who could offer the best product of its kind in the marketplace.• One of the few consultants selected as an official voice for the company to record Articulated PowerPoint workshops that were permanently posted on the company website. Quickly developed the material, learned the new technology, and met urgent deadlines without any disruption to regular work priorities.

Greater Philadelphia Area

Developed and taught career management modules for four regional locations. Led whole life planning sessions for retirement-eligible candidates. Conducted new client orientation and technology sessions. Educated, prepared and coached individuals one-on-one through career transitions. Conducted on-site debriefing with employees immediately following job loss notification. Supported outreach to bring potential clients into active status. • Selected by General Manager in the first few months of tenure with company to singlehandedly transition an entire GE subsidiary, including the C-level employees, after their region was absorbed into another division. The entire group landed new positions within six months. The qualityevaluations for the project were almost a perfect 5.0, which was the highest attainable score.• Opened and managed operations for a "pop-up" career center to fulfill the statement of work and contract obligations for 1,200 displaced pharmaceutical technology employees from a key account. The project earned a 4.8 out of 5 quality score, and all employees were transitioned ahead of schedule and under budget. The result was two additional similar projects within the next two years, and the account remains one of the largest revenue producers for the company.• Chosen as early team member for onsite Career Center at a large Vaccine production plant. Collaborated with Manager on training schedule and curriculum, which enabled employees to simultaneously complete outplacement training and maintain full production schedule at plant. Chosen as Research and Library Manager for project, and successfully taught candidates how to use company’s first website with job database.

Berwyn, Pa

Supervised all aspects of daily agency operations. Advised owner on business decisions that included insurance, legal, finance, real estate and advertising matters. Prospected and serviced personal business travel clientele.• Recruited and trained personnel, wrote employee handbook, and implemented employee benefits plan. Restructured personnel policies, which greatly improved office morale and increased employee productivity.• Coordinated relocation of company. Assisted in selection and acquisition of real estate, new furnishing, office equipment, and technology. Attained this goal without losing work time, while increasing office's efficiency and enhancing its marketability and visibility.• Developed clientele and maintained professional relationships for executive and high-profile accounts. Achieved second highest revenue producing account in company history and enhanced customer confidence.

Ba, Psychology, Business(Wharton School)

Activities and Societies: I combined the core curriculum of the Wharton program with a degree in Psychology, and I believe this strong.

Languages And Linguistics

Activities and Societies: I would be known to take six courses at once, or three languages. I started studying French and Spanish.