Susan Holland Email and Phone Number

As a FindMojo certified facilitator, I guide clients on a transformative journey using the Motivators Assessment and the Find Your Mojo course and help individuals uncover their intrinsic motivations and align them with their personal and professional goals. The Motivators Assessment allows you to provide deep insights into what drives each person, fostering a better understanding of their strengths, passions, and areas for growth.I am available to lead clients through a structured program designed to help them identify their core motivators, overcome obstacles, and develop actionable plans to achieve their objectives. A FindMojo certified facilitator, my role involves creating a supportive and engaging environment where clients feel safe to explore their potential and take bold steps towards their aspirations.Key responsibilities include:Conducting Motivators Assessments: Administering and interpreting the assessment results to provide personalized feedback.Facilitating the Find Your Mojo Course: Leading interactive sessions that inspire clients to discover and harness their inner drive.Coaching and Support: Offering ongoing guidance and encouragement to help clients stay focused and motivated.Creating Action Plans: Collaborating with clients to set realistic goals and develop strategies to achieve them.

Design, develop, measure, and maintain company initiatives especially in the following areas:Corporate Employee Communications• Designed a mobile responsive layout and maintain corporate Human Resources MS 365 SharePoint communication site.• Collaborate with team members and other departments to identify content.Instructional Design• Partner with subject matter experts to create and produce content including facilitator led sessions, eLearning, video, performance job aids, resource materials.• Develop eLearning and video content using Adobe Creative Cloud, Articulate 360 and dominKnow software.Talent Management System Design and Implementation in Cornerstone OnDemand• Design and implement user experience with platform.• Design custom pages using html coding.• Monitor and troubleshoot user account data feeds into learning management system.• Contribute to continuous improvement opportunities with existing work processes & systems, and software feature updates and releases.• Designed and delivered training to employees on how to use the platform for their talent and performance development. • Create custom reports and dashboards for HR, department and regional tracking and compliance.Learning and Development• Design and maintain training module.• Consult and advise content owners and facilitator led courses.• Create job aids and resource materials.• Create onboarding training curriculums and manage assignments and tracking.Talent and Performance Management• Design system functionality, communicate and promote usage, and design custom reports and dashboards for administering the employee performance management feedback process including check-ins, development plans, feedback, and reviews.• Designed and delivered training to employees on goal setting, performance review process, and development plans.Community / Knowledge Bank • Design system functionality, promote enagement and create spaces for employees to collaborate.

Learning Management System Administrator Training and instructional design of eLearning courses, videos, documents, in person and virtual instructor led classes for adult learnersDeploy training and collaboration tools via websites, LMS, social media and online communicationsStrong technical, organizational, and interpersonal skills Research, evaluate and implement technological applications to streamline and enhance business activities and organizational developmentPriority given to excellent customer service, attention to detail and multitasking in fast paced environmentsDirect supervisory experience of a help desk team and content developersDemonstrated project management skills in professional and community activities

Traveled to customer locations to provide customer service, technical support and monitor customer satisfactionReviewed client procedures to ensure compliance with regulatory and industry policies and assisted clients with creation and use of databases for compliance tracking and reporting Acted as liaison between clients and corporate system engineers /programmers and management to resolved issuesManaged databases, analyzed data, and created reports using Access and SQL system writersEvaluated training needs, developed software instructional documentation and trained personnel on database software

Hired, trained and supervised a 24 hour/ 7 day help desk support team for all departments based on an Office Network, IBM AS/400, and IBM 3424 Controller point of sale systemEstablished guidelines for customer service and IT support during construction, opening and regular operations to all business areas to ensure compliance with regulatory and industry policiesIdentified training needs, developed and presented PC classroom training to 115 employees and provided one on one support for Windows, Word, Excel, Power Point and Access/FoxPro; Published software instructional documentation for office personnelManaged relational databases and trained employees to create reports to analyze data

Coordinated all branch office technology serving as main contact between Chevrolet clients’, EDS staff, and outside contractorsResponsible for maintaining and troubleshooting IBM System 36, PC hardware/software, telephone and satellite communication systemsEvaluated training needs, designed user documentation and presented classroom training for 62 office personnel on Microsoft Word, spreadsheet and email software as well as one on one troubleshooting and support