Susan M Key
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Susan M Key Email & Phone Number

Senior Broker Support Specialist at Enrollment First, Inc.
Location: Rome, Georgia, United States 4 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Enrollment First, Inc.
Role
Senior Broker Support Specialist
Location
Rome, Georgia, United States
Company size
33 employees

Who is Susan M Key? Overview

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Quick answer

Susan M Key is listed as Senior Broker Support Specialist at Enrollment First, Inc., a with 33 employees, based in Rome, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Susan M Key.

Susan M Key previously worked as Broker Support at Enrollment First, Inc. and Customer Care Liaison at Community Health Alliance. Susan M Key holds Literature And Performing Arts from University Of Tennessee, Knoxville.

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Enrollment First, Inc.

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Profile bio

About Susan M Key

Experienced Customer Experience and Client Services Manager with over 20 years in customer service, onboarding, and process improvement, including five years managing high-performing teams to exceed key performance metrics. I am passionate about delivering exceptional customer experiences and driving operational scalability through strategic collaboration, data-driven insights, and a strong product focus.Currently, I lead a team that handles inquiries across multiple channels and ensures adherence to SLAs while prioritizing customer satisfaction. Through cross-functional partnerships with product, engineering, and account management teams, I’ve driven initiatives that elevate product offerings and improve client outcomes. My background enables me to champion the end-to-end customer journey, from onboarding to support, fostering trust and loyalty across diverse business clients.As a proactive problem-solver with strong analytical skills, I enjoy identifying opportunities for process and product improvements that resonate with customers’ evolving needs.

Current workplace

Susan M Key's current company

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Enrollment First, Inc.
Enrollment First, Inc.
Senior Broker Support Specialist
knoxville, tennessee, united states
Website
enroll1st.com
Employees
33
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Company profile
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4 roles

Susan M Key work experience

A career timeline built from the work history available for this profile.

Broker Support

Enrollment First, Inc.

Knoxville, Tennessee Area

Team Leadership: Lead a team of agents in handling multi-channel customer support inquiries with a focus on efficiency, accuracy, and customer satisfaction, consistently meeting SLAs and improving team performance metrics.Cross-Functional Collaboration: Partner closely with product, engineering, and account management teams to streamline operations, enhance onboarding processes, and identify product improvements, aligning efforts to boost customer satisfaction and operational scalability.Customer Experience Ownership: Champion the entire customer journey, ensuring an outstanding experience for clients across industries, from startups to enterprises, by managing support interactions with empathy and professionalism.Process Improvement & Knowledge Management: Develop internal and external product knowledge resources that empower teams and clients to independently resolve issues, reducing escalations and enhancing the support experience.Data-Driven Insights: Leverage customer feedback to pinpoint and implement improvements in operational procedures and tools, achieving an increase in customer engagement and a boost in service efficiency.

Customer Care Liaison

Community Health Alliance

Knoxville, Tennessee Area

Managed client relationships by providing expert-level support and resolving complex issues.Delivered training sessions on CRM and communication best practices to ensure client satisfaction.

Oct 2014 - Sep 2016

Manager / Chef / Bartender

Hospitality Restaurants

Seattle, Washington/Atlanta, Georgia/Knoxville, Tennessee

Ensured success by hiring, training, and mentoring employees on products and operations. Created and delivered training materials and SOPs for products and services.Managed daily operations while remaining within budget parameters.Served as regional management trainer for multiple restaurants. Maintained a focus on high-levelcustomer service and loyalty.

Sep 1989 - Oct 2014
Team & coworkers

Colleagues at Enrollment First, Inc.

Other employees you can reach at enroll1st.com. View company contacts for 33 employees →

TC Taylor Cox Taylor Cox Colleague at Enrollment First, Inc.Knoxville, Tennessee, United States View → DP Dan Pruitt Dan Pruitt Colleague at Enrollment First, Inc.United States View → RH Rachel Hodge Reynolds Rachel Hodge Reynolds Colleague at Enrollment First, Inc.Knoxville, Tennessee, United States View → BJ Becky Jones Becky Jones Colleague at Enrollment First, Inc.Knoxville, Tennessee, United States View → BF Bobbie Fuller Bobbie Fuller Colleague at Enrollment First, Inc.Oak Ridge, Tennessee, United States View → JW Jason Wade Jason Wade Colleague at Enrollment First, Inc.Mount Pleasant, South Carolina, United States View → GA Gayle Austin Gayle Austin Colleague at Enrollment First, Inc.Knoxville, Tennessee, United States View → KR Katie Roberts Katie Roberts Colleague at Enrollment First, Inc.Knoxville Metropolitan Area, United States View → CC Chrissy Crowley Chrissy Crowley Colleague at Enrollment First, Inc.Clinton, Tennessee, United States View → CA Connie Adams Connie Adams Colleague at Enrollment First, Inc.United States View →
1 education record

Susan M Key education

FAQ

Frequently asked questions about Susan M Key

Quick answers generated from the profile data available on this page.

What company does Susan M Key work for?

Susan M Key works for Enrollment First, Inc..

What is Susan M Key's role at Enrollment First, Inc.?

Susan M Key is listed as Senior Broker Support Specialist at Enrollment First, Inc..

Where is Susan M Key based?

Susan M Key is based in Rome, Georgia, United States while working with Enrollment First, Inc..

What companies has Susan M Key worked for?

Susan M Key has worked for Enrollment First, Inc., Community Health Alliance, and Hospitality Restaurants.

Who are Susan M Key's colleagues at Enrollment First, Inc.?

Susan M Key's colleagues at Enrollment First, Inc. include Taylor Cox, Dan Pruitt, Rachel Hodge Reynolds, Becky Jones, and Bobbie Fuller.

How can I contact Susan M Key?

You can use AeroLeads to view verified contact signals for Susan M Key at Enrollment First, Inc., including work email, phone, and LinkedIn data when available.

What schools did Susan M Key attend?

Susan M Key holds Literature And Performing Arts from University Of Tennessee, Knoxville.

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