Susan Bradley Email and Phone Number

Auditing and approval of HVAC maintenance and service repairs for billing purposes. Process management and development of business operations. Safety Officer -Responsible for ensuring compliance with occupational health and safety (OHSA) guidelines. Advise on safety measures, conduct risk assessments, and enforce preventative measures. Onboarding of personnel.

Administer site specific Contractor Controlled Insurance Program and work closely with Safety Manager in all aspects of managing a safe job site. Profile administration in various project management systems, owner contracts and change orders. Auditing of subcontractor site specific safety documentation and conduct safety orientations as required. Office management and coordinating logistics of material and equipment deliveries.

Ensuring organizational effectiveness by providing leadership for the organization's operational processes, financial functions, development and implementation of organizational strategies, policies, for existing and new ventures.

Provided environmental guidance and managed collection of raw material manufacturing data for creation, updating and storage of SDS for large manufacturing companies world wide with focus on environmental health and safety compliance and supply chain management. Managed new software implementations, data conversions, software releases and worked closely with Industrial Hygienists making modifications to new SDS prior to release using proprietary information. Used specialized Material Disclosure software to assist in the management of conflict free materials and smelters.

Supporting project execution across multiple simultaneous assignments and coordinating efforts with technology components and specialized industry parameters. Work collaboratively with the clients for project executions for both the technical and business phases. Providing direct support to clients and working with other consultants tracking, coordination, and documentation of project artifacts. Applying project management methodology and working with diverse teams to drive project delivery. Tracking milestones and scheduling resources, managing issues and memorializing project details.

Led technical team in on-boarding new corporate clients and introducing distributor card programs. Managed adherence to interface specification ISO 8583 at processing networks, merchant’s point of sale hardware and software vendors. Ensured financial transaction data integrity across external private and public networks. Received WEXcellence award for exemplary people management skills.Team Leader - Implementations & Network Operations Managed company-wide projects and daily operations - capacity modeling and documenting, defining and trending key performance indicators to department MBOs and operational goals. PROJECTS* Implemented new test region, gaining 40% time efficiency of staff conducting external testing. * Automated manual process, eliminating 12,000 test card reproductions annually. * Eliminated manual merchant operations processes, resulting in $55K annualized savings.* Structured and spearheaded efforts to implement departmental website using SharePoint.OPERATIONS* Developed capacity models and streamlined processes, resulting in reduced head count of 35%. * Responsible for core people management functions of selection and assessment, development, performance management and building bench strength/succession planning. * Implemented standardized project management tools following SDLC business methodology. * Supported Telecom with external and internal coordination of connection and hardware maintenance changes and notifications.* Supported Data Center with on-call assistance and production support for batch processing.* Developed key performance indicators (KPI) to measure team and individual performance.

Prior to merger with larger Boston Communications Group entity, streamlined sales and marketing strategies to launch new software enhancements and products, expanding existing client base. Negotiated new contracts and pricing to clients in US, Canada and Bermuda. * Sales of software applications included: Billing OSS, Enhanced Services, Mediation, POS, Electronic Bill Presentment, Agent On-Line Activation, Prepaid and Credit Limit Accounts.* Provided scripts and training to target market prospects.* Provided customer support and managed new enhancement requests.* Trained clients on telecommunications business processes.

Senior Product TrainerConducted and facilitated software training on products for clients and internal departments, including new releases, modules or interfaces. * Developed curriculums and presentation materials for complex telecom billing software and conducted training via WebEx and Intercall Conference Place.* Created trainer manuals, attendee handouts and lesson plans using Word and PowerPoint. * Maintained test server and database functional integrity for trade show demonstrations and training for existing client base by updating database and testing new application updates.* Delivered training at client’s locations or in web accessible / e-learning environment. * Gathered and translated client software functional requirements.* Reviewed and contributed to development of user interface for post billing and rating.

Assisted direct sales via lead role for training, demonstrations and RFPs. Served as liaison with project management and provided gap analysis of competitive systems. Supported customer base. * Assisted in system conversions, teaming with clients and programmers to ensure communication, integrity and system performance.* Completed business process analysis, identifying variances in business models. * Performed data mining, utilizing Cognos report writer tool and Impromptu.* Performed quality assurance testing.* Assisted in documentation and completion of statements of work.* Completed RFPs and requests for information.* Provided customer support for new software releases and training.

Directed Business Development and streamlined Sales and Marketing strategies to launch new software developments and grow existing client base. Demonstrated billing and rating software for potential clients and newly added features for existing client base. Negotiated new contracts and pricing to clients in the US, Canada and Bermuda. Managed modifications requests to software and maintained professional relationships within the industry.Produced new business monthly revenues of 150,000 dollars in the first yearStructured marketing and sales materialsInvestigated and recruited lead generation companies. Provided scripts and training to target market prospectsProvide customer support and managed new enhancement requestsTrained clients on telecommunications business processes, including:Setting up Charter of AccountsBuilding Tax Jurisdictions for both state and government taxingSetting up airtime, toll and roaming rate plansSetting user permissionsEnd of month reconciliationSales of software applications included: Billing OSS, Enhanced Services, Mediation, POS, Electronic Bill Presentment, Agent On-Line Activation, Prepaid and Credit Limit Accounts.

Managed Call Center Operations, Billing, Collections, Roaming and Customer Retention Departments with 32 direct reports.Managed all aspects of billing for subscriber base of 60,000 and 2 marketsProvided Chief Financial Officer and accounting department with daily and monthly reports for revenue reconciliationSet up new General Ledger Accounts Receivables Codes for vendors and services Set up tax rates and jurisdictions for billing and month-end reconciliation for 2 statesManaged accounts receivable posting to customers accountsManaged collections of delinquent accounts and bad debt recovery Managed roaming reconciliation with telecom clearing housesManaged and created Customer Retention DepartmentResponsible for many human resource activities including staffing, evaluations, terminations and scheduling for all departments Served as active member of the Marketing Committee to promote business growth and represented Highland Cellular at community functions via the Civic Committee. Organized and participated in corporate community involvement activities. Other positions held included Retail/Direct Sales Manager and Dealer/Agent Director of External Distribution and Program Start Up.Managed 5 retail locations, staffing, inventories, profit and loss margins Managed staff of 7 Direct Sales StaffRecruited large corporate resellers, negotiated contracts, trained and managed all aspects of resellers Managed and developed commissions structures for retail stores, direct sales and resellers