Susann Prokop Email and Phone Number
Experienced in providing high customer service levels to both internal and external customers. Passionately client focused, proactive, responsive, hands on and results driven. Initiator of evidence based service improvement activities to deliver cost effectiveness and increasing customer satisfaction.Skill Summary:- Excellent attention to detail- Strong communicator (written / verbal)- Proven problem solving skills- “Can-do” attitude- Staff and culture developer- Customer focused- Meeting and exceeding service levels- Well honed troubleshooting and investigative skills- Takes initiative- Logical and methodical thinker- Strong work ethic
Northconnex
View- Website:
- northconnex.com.au
- Employees:
- 17
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Project AdministratorNorthconnex Jun 2017 - PresentWest Pennant Hills, New South Wales, Australia -
Operations ManagerRay White Projects Aug 2015 - Oct 2016Sydney, AustraliaResponsibilities and Achievements yet to be complete...
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Customer Service ManagerJohnson Controls May 2013 - Aug 2015North Ryde, NswResponsibilities and Achievements yet to be complete... -
Logistics CoordinatorJohnson Controls Dec 2009 - Apr 2013North Ryde, Nsw•Responsibilities:- Managed and facilitated the logistics from seven international factories through to local sites within Australia.- Effectively managed factories to ensure each job status and strategic plans / actions were completed to mitigate any unforeseen delays.- Monitor and prioritise each job (approx. 70) to ensure milestone tasks are met accurately and issued accordingly.- Built relationships and liaised with salesmen, freight forwarders, customers and other internal department colleagues.- Reconcile invoice rates, ensure invoices issues are rectified and payments are processed in a timely fashion.- Request, collate and distribute information to internal and external customers, including best quotes, shipping details and unit damage.- Key member in designing and approving a new operations system, to improve performance and productivity (commenced mid 2012).•Achievements:Initiated and developed processes within the department to increase productivity. One of these initiatives in particular was to recoup $28,000 of unnecessary duty payments over multiple past jobs. Where possible I am constantly looking to automate or streamline inefficient processes within the business. This not only had a positive impact on the company but also has allowed me to increase my productivity due to removing time wasting tasks. -
Project Team AdministratorJohnson Controls Sep 2008 - Dec 2009North Ryde, Nsw•Responsibilities:- Managed and maintained a large scale $25 million dollar government project- Project managed the status / records of the project- Managed all estimates and ensured contractual financial responsibility- Ownership of customer invoices, subcontractors & colleagues- Liaised with customers, subcontractors and project managers- Key stakeholder in project meetings- Developed record management system•Achievements:Developed Project Management skills, along with negotiation and vendor management skills. -
Events Administrator / Accounts Payable / Data ProcessingThe Millennium Foundation May 2008 - Sep 2008Westmead, Nsw- Temporary Assignment -•Responsibilities:- Project planning for up and coming events- Account Reconciliation- All financial delegation (accounts payable)- Financial liaison point within the business- Stakeholder in event planning / Weekly staff meetings. •Achievements:Though the assignment was short term, I took the initiative to learn the role; it’s expectations and accountability without a proper handover. Obtained a better understanding of the accounts payable area. Enhanced my interpersonal skills within the team, including colleagues, customers and clients. Gained further experience working autonomously. The Millennium Foundation would have extended my contract, but I found a full time role.
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Head Of AdministrationFlowers For Everyone Apr 2007 - May 2008Homebush, Nsw•Responsibilities:- Ensure smooth operational administration of all orders (Approx 150 per day)- Process and delegate orders via, phone, fax and emails- Ensure there was clear communication between the work room and the eight retail stores- Investigate and reply to emails regarding order queries, complaints and questions- Prepare and co-ordinate run sheets for daily delivery times- Work with General Manager on co-ordinating busy periods, eg: Valentine’s Day & Mother’s Day- Supervise and guide the administration staff- Create and enforce new administration policies and procedures- Report issues and suggestions to Management- Keep abreast and communicate the new products and deals with administration team- Work in a team environment•Achievements:As the business continued to grow, I created policies and procedures to successfully manage the administration team and in-turn a flow-on reaction was evident in other areas of the business. Detailed planning for major dates, including Valentines Day (approx 400 orders) & Mothers Day to ensure a smooth success.
Susann Prokop Skills
Susann Prokop Education Details
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Beck Health & NutritionCertificate Of Nutrition & Diet -
Hay House Australia'I Can Do It' Seminar -
Johnson ControlsProject Management (Internal Course) -
The Landmark Forum -
North West CollegeBasic Business Accounting -
Tafe NswSmall Business Management -
The Sydney Business & Travel Academy TraineeshipCertificate Iii Business (Office Administration) -
Mount Saint Benedict'S Ladies CollegeHighschool
Frequently Asked Questions about Susann Prokop
What company does Susann Prokop work for?
Susann Prokop works for Northconnex
What is Susann Prokop's role at the current company?
Susann Prokop's current role is Project Administrator at NorthConnex.
What schools did Susann Prokop attend?
Susann Prokop attended Beck Health & Nutrition, Hay House Australia, Johnson Controls, Landmark Education, North West College, Tafe Nsw, The Sydney Business & Travel Academy Traineeship, Mount Saint Benedict's Ladies College.
What are some of Susann Prokop's interests?
Susann Prokop has interest in Gym (Classes), Pilates, Yoga, Health And Fitness, Nature Walks, Self Development And Awareness, Reading, Photography, Property Investment, The Outdoors.
What skills is Susann Prokop known for?
Susann Prokop has skills like Continuous Improvement, Supply Chain Management, Lean Manufacturing, Close Attention To Detail, Hands On Problem Solver, Troubleshooting, Superior Work Ethic, Methodical, Microsoft Excel, Microsoft Word, Operations Management, Customer Engagement.
Who are Susann Prokop's colleagues?
Susann Prokop's colleagues are Paul Longman.
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Susann Prokop
United States
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