Susannah Johnson Email & Phone Number

10+ years of experience working collaboratively with the Mortgage Sales Team with data entry, follow up with the borrowers, answering the department hotline, and various additional tasks that allow them to remain focused on obtaining additional loans. Responsible for the set-up, accuracy and delivery of all required and appropriate disclosures sent to borrowers, including both initial disclosures an re-disclosures. A proven performance history using my excellent personal, communication and organizational skills to support my team with a commitment in handling multi-task situations in a pressured environment.-Assist with preliminary review and set-up of department mortgage applications including reviewing credit reports, retrieving tax figures, preparing letters of explanation and address mismatches, and retrieving bank statements from our core system. Order vendor work, when applicable.-Review purchase agreements and update files accordingly-Obtain, import, label, and organize loan documents into our operating system-Facilitate lead distribution from incoming department calls, service inquiries and incoming branch referrals-Open new membership accounts and home equities-Monitor the pipeline and terminate stale-dated mortgage applications-Assist with borrower follow-up on preapproval updates and expiring preapprovals

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  Residential Experience Specialist

  Community Financial Credit Union

  Sep 2012 - Present - Plymouth, Michigan, United States

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  Eastern Michigan University

  Elementary Education And Teaching