Susannah Logan Email & Phone Number

Englewood, Colorado

Denver, Colorado

• Communicated proactively to establish patient relationships, promoting health education and driving engagement with more than 160 potential patients weekly; maintained a comprehensive patient schedule.
• Oversaw training and development of teammates regarding proper outreach strategies, documentation processes, and best practices for engaging with patients.
• Earned selection by management to train a group on operating a new CRM system, leading the group of 15 cross-functional employees in utilizing the system optimally across each job function.
• Collected and analyzed reports on a variety of business functions, leveraging those data-driven insights to form best practices, job aids, and policies for other patient liaisons.

Littleton, Colorado

• Facilitated multiple administrative tasks and responsibilities for the clinic, including ensuring proper documentation was in place during patient check in and out, collecting copays, and managed clinic schedule to.
• Collected and reviewed data concerning clinic key performance indicators, tracking data to identify areas of needed improvement across operational and marketing/outreach procedures.
• Trained and mentored new hires throughout tenure, working cross-functionally to establish an understanding of standard operating procedures, best practices, and customer service standards to ensure a comfortable.

Mckee Medical Center

• Provided support for a variety of key functions for the program including event planning, community outreach initiatives, and created promotional or educational pieces for our members
• Collaborated with leadership in coordinating and managing a community health fair, recruiting local dance groups and fitness class instructors to put on performances and teach interactive classes for more than 1K.

Fort Collins, Colorado Area

• Taught basics of swimming to small groups of children separated by level of ability, ages ranged from 3 to 12 years old
• Planned and facilitated classes, and tracked each child’s progress during the sessions