Susannah Mechem Email & Phone Number

Remote

Managed a team of Business Consultants and Project Managers implementing enterprise CRM/AMS software for associations and non profits. Responsible for successful delivery of all Professional Services projects, including ensuring that projects are on time and on budget. Served as the Project Sponsor on all services projects, meeting with the client's executive leadership to ensure project success, and act as escalation point as needed.Responsible for ongoing learning initiatives for both staff and clients related to product features and functionality. This included developing and rolling out a monthly Lunch and Learn series to increase client adoption and engagement.Collaborated closely with Sales, Product Management and Product development teams to assure alignment on product direction, as well as the path for clients to adopt the SaaS version of the product.Transformed implementation methodology from a lengthy waterfall process to a more agile, sprint based model, which resulted in a 50% reduction in the time to implement the product.

Herndon, Va

Led and mentored consultants, and oversaw multiple project implementations to ensure quality deliverables by the team. Developed training curriculum for onboarding new consultants to train them on enterprise software, resulting in a 25% reduction in the onboarding time necessary for new consultants.

Herndon, Va

Worked with clients throughout the implementation of enterprise software. This included gathering and analyzing business requirements, documenting functional specifications, configuration, UAT and End User training, and go live support.Documented user requirements in a variety of formats, including user stories, use cases, and wireframes to capture and communicate system requirements.Analyzed legacy data, mapped data to new tables, trained clients on a data validation tool, and assisted clients in reviewing their converted data to identify issues.Gathered requirements and wrote functional specification documents for required system enhancements.Delivered training for the staff in classes as large as 20 students; developed custom training materials.

Vienna, Va

Delivered User Acceptance and End User Training for organizations implementing enterprise CRM software. Developed training materials for over 20 modules of enterprise-level software, and delivered training for staff in classes up to 15 students.

Fairfax, Virginia

As a software trainer I developed and delivered training on software used to remediate Y2K issues for clients. I also traveled onsite to client offices to consult on remediation best practices.

Charleston, South Carolina Area

Customer Support Specialist and Trainer for Blackbaud's Raiser's donor management and CRM software.