Susanna Hack Email & Phone Number

 Designed and implemented a process to manage changes to the engineering designs Development of the process to be used across the 3 companies and 3 subcontractor companies Manage incoming changes from multiple sources for 137 TfL Stations Liaise with relevant departments within TfL to secure the necessary assurances for each change in scope Ensure documentation updates are completed in a timely manner and distributed to the installation teams Client interface for the Design Change process Expand the process to accommodate non-technical changes Identify issues and opportunities for efficiency and optimise the process to suit Supporting the programme manager in managing client expectations and ensuring deadlines are met Line Management for 2 team members Reporting on required statistics Monitoring and creating solutions for the Change impact across every stage of the project lifecycle

London, England Metropolitan Area

• Co designed and developed a new information governance approved patient record system• Leading on the data migration of live patients over to the new system across 15 PCNs• Leading on the UAT testing, stress testing and implementation of the new system• Co-writing the Standard Operating Procedure for the digital system & reviewing the service Standard Operating Procedure• Writing and delivering training for 60+ clinical and administrative staff members• Designing and completing Quality Assurance audits.• Working with the program manager to ensure the new system captures reporting requirements from NHS England • Developing the system for further, more complex Mental Health pathways• Engaging with Operational staff to gather feedback• Making recommendations on policy and procedure to Clinical Leads/Directors• Leading on handover to business as usual o training the training team, the application support team, and the service desk to receive and deal with training requests, incoming queries, and new user set upso Identifying, training, and monitoring 5 Super Users for the new system

• Writing a reporting specification document and process for internal auditing and building this with Digital Information Services• Writing and implementing a process for system enhancements• Overhaul of the existing on/off boarding processes• Collaborating with the Associate Director for Primary and Community Transformation on creating a working agreement contract between the administrators’ employers (GP Federations) and the SABP Trust• Initiating conversations with the Clinical Directors of the GP Federations regarding the remuneration of the administrator costs alongside the Associate Director• Leading on and investigating a pilot test for a new way for staff to access patient records to keep within Information Governance and allow access to external staff

Leatherhead, England, United Kingdom

Working with digital and O365 on a tactical solution for patient management - ensuring IG & GDPR are adhered too. Working with the clinical safety team. Working closely with the developer to create said tactical solution using MS Teams Powerapps with a modular development approach. Writing the SOP and guidance for staff. Writing and delivering training for the new system. Overseeing the migration of live patients to the new system. Managing the playback sessions, stress testing, and UAT testing. Change and adoption management.Working on Phase 2 – Reporting requirements for the service and for NHS England.Once the tactical solution is in place and running smoothly I will move on to the procurement, development and implementation of the EPR system.

Banstead

• In this pilot service I was a key player in writing, testing out and implementing processes and procedures, improving existing processes, and documenting and detailing the structure of our service which was then used as a baseline for expansion• Investigation into, implementing and training 25+ staff members on a solution for an IG problematic workaround• Gathering and supplying data for the steering group meetings • Participating in Multi-Disciplinary Team meetings to problem solve and discuss improvements for the service• Optimization of the patient diary for 15+ Primary Care Networks to reduce data entry errors and to improve data collation and quality• Initiated and led on work with GPs to analyse the Serious Mental Illness register within the primary care network• General administration duties – patient booking, records management, diary management for 3 clinicians

Rosehill

• Assessing patient records and prioritising to ensure the Government Guidelines for waiting times were met• Presenting complex cases to service managers and performance leads in weekly meeting• Coding patients that had treatment, but no code was applied at the time to ‘Stop the Clock’

Senior Recruitment OfficerMedical Staffing June - Present

North London

• Responsible for purchasing and lease agreements (office & workshop machinery), reconciliation of credit cards, gathering salary information for payroll, researching, and implementing roll out of new pension plan.• Responsible for enforcing the use of Personal Protective Equipment, Control of Substances Hazardous to Health (COSHH) assessments• Coordinating a redundancy process, disciplinary and dismissal procedures with the advice of an external HR company, lateness and absence monitoring and conducting ‘return to work interviews’• Identifying the need for policies & procedures and writing and implementing them

London, Reino Unido

Madrid Y Alrededores, España

• Translation of insurance policies• General secretarial duties

Madrid Y Alrededores, España

• Responsible for 80k p/a worth of international travel arrangements• Acted as first point of contact for 10+ multinational C-Suite visitors• Property development research

London, Reino Unido

Answering, forwarding and screening calls on a 6 line switchboardMeeting and greeting clients Booking meetings and conference roomsSorting and distributing post and arranging couriersOrdering stationaryResearching new suppliersTravel and hotel arrangements