I assist in addressing the needs and concerns of customer via phone and e-mail. Responsibilities: •AirTran Liaison: support the merger between Southwest Airlines and AirTran Airways•Corporate Sales Representative: assist Corporate Relations Managers as they maintain relationships with our corporate customers•Bilingual Representative: address the needs of our Spanish-speaking customers•Mentor: train new representative on policies, verbiage, and systems•Hotline Representative: serve as a helpline for other Representatives within the department•International Liaison: support the launching of Southwest Airlines as an international carrier

I spent two months working in the Development Department at Accion Texas' San Antonio headquarters office. I had the opportunity to help in several different departments within the organization. Accomplishments:• Authored a letter of inquiry (LOI) which was accepted for a full grant proposal. Wrote and submitted the subsequent grant for $20,000• Entered business support center intake forms into Vistashare• Assisted with preparations, setup, and take down for a capital campaign kickoff event• Followed up with prospects after the capital campaign kickoff event• Worked with the Communications Department to take photos and here the stories of clients• Assembled capital campaign collateral materials• Checked a list of annual report donors for accuracy• Frequently utilized fundraising software, The Raiser’s Edge, to:-- Add completed and pending proposals to constituent records-- Add constituents as prospects for a capital campaign-- Add notes about meetings, prospect visits, and other actions to constituent records-- Update contact info on constituent records-- Use The Raiser’s Edge “batch” feature to import new constituents and new gifts

I supervise two boys, ages 4 and 6, while on their family vacation. It is my responsibility to provide for all of their needs, including meals, hygiene, recreation and play, bedtime, and any other duties as requested by the parents.

I gave presentations about Baylor Study Abroad to incoming students and worked behind a table to answer questions and provide informational material to students interested in studying abroad. Also, I called local businesses around Waco to ask for donations for gifts to present to students who participate in Baylor's Annual Study Abroad Photo Contest.

I engaged clients with special needs and disabilities in activities, including arts and crafts, bingo, dancing, exercises, reading, and various other things. Overall, I assisted in the care of over 100 clients in their daily life.