Susannah Benjamin Email & Phone Number

Atlanta, Georgia, United States

• Planned, executed, and managed Digital Travel Credentials POC with Government of Aruba, collaborating with the innovation partner, vendors, and other stakeholders. Managed media, press reports and releases internationally.• Planned and managed Computer vision projects for our innovation partner Massport.• Planned, and managed Totalis (a total airport management) solution for GTAA. • Prepared and presented budget status, and request for further funding for innovation projects.•… Show more • Planned, executed, and managed Digital Travel Credentials POC with Government of Aruba, collaborating with the innovation partner, vendors, and other stakeholders. Managed media, press reports and releases internationally.• Planned and managed Computer vision projects for our innovation partner Massport.• Planned, and managed Totalis (a total airport management) solution for GTAA. • Prepared and presented budget status, and request for further funding for innovation projects.• Actively communicated with senior leadership and other stakeholders about progress of programs and projects.• Presented, participated, and represented SITA LAB in travel symposiums.• Organized team face-to-face and team building events.LOCATION LEADER FOR ATLANTA OFFICE • Responsible for 201+ employees.• Facilitate employee engagement, bringing together functional leaders on-site to address concerns and issues locally, and provide feedback to Executive team.• Serve as a conduit for communications, helping generate a SITA-wide understanding of our business strategy, priorities, and values through regular face-to-face communications with all employees across functional boundaries• Hosted townhall meetings, inspirational speeches, and envisioned and brought to fruition the Open Day (a staff engagement and company “spirit” day) for 300 participants.• Managed budgets. Show less

Greater Atlanta Area

Planned, executed and managed the transition of SITA Air Fare Insight customers to ATPCO cloud environment. Held cross-workstream meetings across the two organizations, worked with HR teams for successful onboarding of employees from SITA to ATPCO, conducted Governance Board meetings to update program progress to the leadership team of both organizations, created, maintained and monitored RAID logs and employee communication.Helped support and transition 13 airline customers from SITA to… Show more Planned, executed and managed the transition of SITA Air Fare Insight customers to ATPCO cloud environment. Held cross-workstream meetings across the two organizations, worked with HR teams for successful onboarding of employees from SITA to ATPCO, conducted Governance Board meetings to update program progress to the leadership team of both organizations, created, maintained and monitored RAID logs and employee communication.Helped support and transition 13 airline customers from SITA to ATPCO cloud environment in 4 months Show less

Coordinated all project inputs with several functional/technical directors, manager, project core teams over two organizations to formulate appropriate project tools, processes and methodologies.Provided accurate reporting on project status through its lifecycles, ensuring standardized quality and customer satisfaction.Provided strategic direction, leadership and project governance which supported two organizations, fourteen large airline customers around the world.Strategically… Show more Coordinated all project inputs with several functional/technical directors, manager, project core teams over two organizations to formulate appropriate project tools, processes and methodologies.Provided accurate reporting on project status through its lifecycles, ensuring standardized quality and customer satisfaction.Provided strategic direction, leadership and project governance which supported two organizations, fourteen large airline customers around the world.Strategically supervised project execution teams to ensure timely and cost-effective completion of project saving the company 500K in project costs. Show less

Atlanta, Ga-30339

• Provided project management and support for assigned projects.• Facilitated communication, address mid-level questions and concerns.• Assisted the team in adhering to PMO process.• Acted as both the Project Manager and Business Analyst contributing to design, test and implementation of enhanced Ticketing software.• Setup host airline electronic ticket database. • Perform programmer to-programmer testing, analyze and solve issues related to reservations… Show more • Provided project management and support for assigned projects.• Facilitated communication, address mid-level questions and concerns.• Assisted the team in adhering to PMO process.• Acted as both the Project Manager and Business Analyst contributing to design, test and implementation of enhanced Ticketing software.• Setup host airline electronic ticket database. • Perform programmer to-programmer testing, analyze and solve issues related to reservations, EDIFACT and e-ticket issuance, consumption, settlement authorization codes etc. to ensure successful implementation of interline electronic ticket links. • Liaise with multiple third-party vendors for testing and implementation.• Ticketing Subject Matter Expert to onboard new customer migration. Show less

· Standardizing company ­ wide user guides creating procedures, language usage, format and creating product knowledge newsletters. · Company nominated IATA tax, fare and Amadeus (GDS) expert.

Client: M/s. Lufthansa German Airlines

Special Achievement: Created, and managed offshore and onsite programmers for E-global church.com,­ a website for churches to provide services online to members.

Training in-charge for entire region comprising of 1500 travel agencies.Conducted refresher courses and Q&A sessions for a large travel agent audience (approximating between 75 and 150 participants).Set up and started Amadeus Branch office in Sri Lanka and secured clients in foreign markets. Successfully completed Amadeus' Train-the-trainer course and Lufthansa's Advanced Tariff course securing over 95% in the final exams.Awarded circle of excellence for increasing sales… Show more Training in-charge for entire region comprising of 1500 travel agencies.Conducted refresher courses and Q&A sessions for a large travel agent audience (approximating between 75 and 150 participants).Set up and started Amadeus Branch office in Sri Lanka and secured clients in foreign markets. Successfully completed Amadeus' Train-the-trainer course and Lufthansa's Advanced Tariff course securing over 95% in the final exams.Awarded circle of excellence for increasing sales turnover as a team. Show less

Bachelor’S Degree, Sociology, Distinction

Activities and Societies: Drama & Theater, Music & Arts, Debate Club, Creative writing

Post Graduate Diploma, Air Travel & Tourism, Distinction