Founder, owner, manager, recruiter, marketer, scheduler, financial analyst, buyer and regular barista at Lassi & Spice. Lassi & Spice is a modern Indian café featuring vegetarian, homestyle cooking, lassis, Seattle's best chai, filter coffee, espresso, sweets, pastries and many other delicious items both familiar and unexpected. Proudly opening our 2nd location in Wallingford, Seattle!

• Managed long-term strategic partnerships within Starbucks licensed stores and food service channels• Spearheaded channel strategy work, completing extensive business and customer analytics to develop focus areas and white space opportunities to deliver long term growth • Managed complex, cross-functional program implementation in the digital/loyalty, food/supply chain and merchandise/marketing spaces• Negotiated multi-million-dollar strategic contracts that enabled mutual growth and profitability while protecting and enhancing the Starbucks brand• Engaged leaders across all levels from C-Suite to functional managers, leveraging strategic selling skills to gain buy in for new products and programs, collaborate on corporate social responsibility initiatives and co-develop stores• Built strong partnership with field operations team, collaborating to drive sales, set strategic priorities, and build strong partnership with licensees’ field organizations

• Launched and managed Starbucks-branded K-Cups for the retail stores channel, a $20+MM business• Led product innovation and commercialization process to deliver 15 unique SKUs• Managed strategic business partnerships and innovation pipeline across multiple channels (eCommerce, CPG, Retail and Food Service)• Managed product launch into stable day-to-day business through engaging in customer research, financial analysis, forecasting and reporting, planning relevant promotions and communicating priorities to retail operations and marketing leaders

• Managed full Starbucks Card lifecycle for Company Stores, Licensed Stores and Web channels, including assortment planning, creative strategy, forecasting, production, store communication & reporting/analysis

• Drove debit rewards strategy revamp, identifying solution to replace high cost ($25M per year), low impact product with comprehensive, best-in-class program designed to improve customer engagement and increase debit card usage• Led 80-person project team as business owner: selected vendor, negotiated contract, supervised customer research, engaged IT for systems design, steered marketing, created customer communications and developed teller training • Following Chase acquisition, selected as key personnel to be retained as Transition Team Member, immediately forming productive working partnership with Ohio-based Chase Debit team• Led successful migration of thousands of Washington Mutual customers to Chase debit rewards programs. Ensured positive, seamless customer experience through comprehensive sales force training and careful systems integration

• Served as centralized strategic resource in Payments Strategy for Retail Bank’s most profitable division • Specialized in competitive analyses, market sizing, business case development, executive and board of directors’ communications, financial reporting and strategic planning • Implemented portfolio management system to track 30+ projects against technology release schedule and deliverables, while ensuring alignment with Retail Bank priorities and resource allocation