Susannah Colley Email & Phone Number

Beverley, England, United Kingdom

- Assisting Senior Business Change Manager with digital implementation and change management of children's social care practice and processes (currently working with the AzeusCare system)- Project management and support on larger projects from initial scoping of requirements through to process implementation and short term post go live assistance- Stakeholder identification and communication- Project requirements gathering and documentation- Production of specification documents to communicate project requirements to development team- Software testing of newly implemented changes and processes. Additional testing of system upgrades- Project implementation support- Identifying process improvements and process mapping- Managing projects using the principles and knowledge of Lean Six Sigma- Use of Kanban project plan tools

Hull, E Riding Of Yorkshire, United Kingdom

Develop, manage and implement new and improved processes across various accounts within Sonoco Trident.

Kingston Upon Hull

Responsible for managing packaging artwork projects from customer briefing stage, through to creation, approval and release of artwork to external printers, whilst working to often high pressure deadlines.• Leading new design Global artwork projects, as single point of contact for the customer.• Organised training sessions for colleagues, in order to improve the artwork briefing process. This has lead to marked improvement in the quality of instructions to the art workers, which has in turn lead to more efficient artwork creation.• Communication with clients via telephone and email as well as face to face meetings, throughout the artwork process to improve their customer service experience, and keep them fully updated.• Planning project timelines, and implementation of new designs with a team of colleagues, involving all necessary parties in regular meetings.• Building successful, strong, and productive customer relationships with Global clients.

Responsible for managing packaging artwork projects to tight deadlines.• Writing new processes to help the team and the company as a whole.• Dealing with third party suppliers and printers on a daily basis, to ensure deadlines are met.• Flexibility with types of artwork projects, adapting to the customer’s requirements.• Prioritisation of tasks to meet set targets and timelines.

Hull, United Kingdom/Cincinnati Usa

Hull, United Kingdom

Checking packaging artworks using Adobe Acrobat on screen against customer briefs, to ensure everything is correct, codes, text and images, and other elements. • Copy checking multiple languages against a word document provided• Range checking to ensure brand management• Communication of issues with colleagues

Ba (Hons), Sports Studies And Physical Education

Education record