- Establish strategic partnerships with property management companies, negotiate favorable contracts, and build awareness opportunities - Customer-focused process advisement and adjustment to ensure a streamlined and seamless experience- Created and launched a user-friendly website to showcase services and enable clients to schedule appointments and make payments online- Project and process management consisting of a robust internal framework for managing inspection schedules, customer payments, and file management - Manage a strategic business plan and conducted a SWOT analysis to determine the business viability

- Design courses using the innovative DCE process to develop in Canvas LMS, Coursera, and/or FutureLearn- Frequently use excellent communication and project management skills to inform various stakeholders including a planning unit, an advanced media team, management, and SMEs.- Partner with subject matter experts to design courses and ensure learning outcomes align with assessments- Collaborate with the media team to write instructional video/podcast scripts and translate complex concepts into animations- Lead SOW and initial planning meetings to inform stakeholders, set the timeline, and determine milestones

- Co-founded a thriving online instructional design community, Pedagome, which stemmed from an independent study in graduate school

- Ensure rigor in master’s programs by partnering with STEM subject matter experts to write learning outcomes, align assessments, and develop online courses in the Canvas LMS - Design, develop, and facilitate instructor training on the backward design framework, Canvas LMS proficiency, and best practices in online learning - Develop learning experiences that maximize student-centered learning, accessibility, and inclusion through HTML editing and Cidilabs- Design content and program competencies to adhere to the Higher Learning Commission accreditation standards- Analyze qualitative and quantitative data from students’ surveys and evaluations to identify knowledge gaps and inform revisions and improvements- Collaborate with IT to vet, test, and integrate educational technology solutions that enhance the course design- Coordinate with the video production team to initiate instructional video scriptwriting and development

- Facilitated the Instructional Design and Planning course and taught adult learning theory, experiential learning, and cognitive load theory- Evaluated student performance through varied formative assessments and a summative final project, while providing timely, substantive feedback

- Revised the state’s Early Child Education certification by identifying learning gaps, storyboarding changes, and building modules in Articulate Storyline

- Partnered with medical subject matter experts to perform task analyses of workflows for electronic medical record software - Created software simulations, quizzes, and practicums in Adobe Captivate

- Oriented and trained 200+ new employees in product knowledge, service options, and the point-of-sale system and software