Susanna Irjala

Susanna Irjala Email and Phone Number

Development Manager at Enfo Oyj @
Susanna Irjala's Location
Espoo, Uusimaa, Finland, Finland
Susanna Irjala's Contact Details

Susanna Irjala work email

Susanna Irjala personal email

About Susanna Irjala

I enjoy working with IT tools, especially so that I can configure them and help my customers to fit the applications to their needs.Key areas I have been working with development role • Application development• Process development• Service Management• Leadership• Good organizing skills and team leading capabilities• Customer relationship, building trust between partiesBy nature I am initiative in my daily work, active in meetings, and adaptive according to the changing demands of different phases in projects. I am used to work independently, although I enjoy team work. Team work suits best to my character as I am an active member of team, and able to build a good working relationship with other members of the team.One of my key skills has been demonstrated in building a new application starting from my own idea and developing to a commonly used tool for tens of users. It is used as management system tool to support our internal business operations and daily operative work with customer portfolio.

Susanna Irjala's Current Company Details
Enfo Oy

Enfo Oy

Development Manager at Enfo Oyj
Susanna Irjala Work Experience Details
  • Enfo Oy
    Development Manager, Business Support
    Enfo Oy Oct 2024 - Present
  • Enfo
    Quality Manager
    Enfo Oct 2021 - Oct 2024
    Espoo, Kuopio, Tampere, Fi
    Quality mgmt system work relating especially to ISO 9001. Ensuring that quality is in focus in our daily work in all levels.I am also involved in developing internal systems and processes to support business management.
  • Enfo
    Cio
    Enfo Jan 2019 - Nov 2020
    Espoo, Kuopio, Tampere, Fi
    As CIO my primary responsibility is to manage and develop ICT services for Enfo's personnel together with CIO Office team and partners.
  • Enfo
    It Manager
    Enfo Feb 2018 - Dec 2018
    Espoo, Kuopio, Tampere, Fi
    IT Manager in CIO Office, responsible for providing Internal IT services in Finland at Enfo Group for Enfo Employees.
  • Enfo
    Head Of Digital Workplace
    Enfo Jun 2016 - Feb 2018
    Espoo, Kuopio, Tampere, Fi
    My responsibility area is the end user services Enfo Oyj is providing to its employees. It covers devices with related services and also processes relating to end users including Service desk and user support services.
  • Enfo
    Process Development Specialist
    Enfo May 2015 - May 2016
    Espoo, Kuopio, Tampere, Fi
    Process development team in Business Development unit, at Corporate Group level. My main process was the invoicing process to which we implemented new tool to cover automated capacity based invoicing.
  • Enfo
    Senior Specialist
    Enfo Oct 2014 - Apr 2015
    Espoo, Kuopio, Tampere, Fi
    Development duties in Tools, Processes, Security and Quality -team in Business Area (Managed Services/ITT). I mainly worked with our Service Now tool in development role.
  • Enfo
    Development Manager & Service Manager
    Enfo Sep 2011 - Sep 2014
    Espoo, Kuopio, Tampere, Fi
    My responsibilities included service manager duties of a specific Customer & internal development duties. Internal development concentrated on customer facing activities, like invoicing and reporting. Also internal/external processes and tools are close to my heart and I had epossibilities to work with them with other team members.
  • Ibm
    Business Operations Manager, So, Gts
    Ibm Apr 2009 - Aug 2011
    Armonk, New York, Ny, Us
  • Ibm
    Program Office Manager
    Ibm Jan 2009 - Mar 2009
    Armonk, New York, Ny, Us
    Contract Business Office role
  • Ibm
    Service Delivery Manager
    Ibm Aug 2006 - Dec 2008
    Armonk, New York, Ny, Us
  • Ibm
    Project Manager
    Ibm Aug 2005 - Jun 2006
    Armonk, New York, Ny, Us
  • Ibm Finland
    Support Delivery Manager
    Ibm Finland Aug 2004 - Jun 2005
    Armonk, New York, Ny, Us
    Application Management Services for spesific Customer
  • Ibm Finland
    Portfolio Mgr, Project Manager
    Ibm Finland Sep 2003 - Jul 2004
    Armonk, New York, Ny, Us
  • M-Real Kirkniemi
    It Manager
    M-Real Kirkniemi Jun 2002 - Aug 2003
  • Metsä-Serla Kirkniemi Mill
    Technical Customer Service Manager
    Metsä-Serla Kirkniemi Mill May 1992 - May 2002
    Espoo, Fi
  • Metsä-Serla Kirkniemi Mill
    Research Engineer
    Metsä-Serla Kirkniemi Mill Jan 1990 - May 1992
    Espoo, Fi
    Research engineer at R&D department, focusing in paper as printing platform.

Susanna Irjala Skills

It Service Management Service Delivery Service Management It Management It Outsourcing Itil Pmo Project Portfolio Management Outsourcing It Strategy Change Management Business Intelligence Team Leadership Crm Customer Satisfaction Incident Management Sla Project Delivery Process Management

Susanna Irjala Education Details

  • Teknillinen Korkeakoulu-Tekniska Högskolan
    Teknillinen Korkeakoulu-Tekniska Högskolan
    Paper Making

Frequently Asked Questions about Susanna Irjala

What company does Susanna Irjala work for?

Susanna Irjala works for Enfo Oy

What is Susanna Irjala's role at the current company?

Susanna Irjala's current role is Development Manager at Enfo Oyj.

What is Susanna Irjala's email address?

Susanna Irjala's email address is su****@****ail.com

What schools did Susanna Irjala attend?

Susanna Irjala attended Teknillinen Korkeakoulu-Tekniska Högskolan.

What skills is Susanna Irjala known for?

Susanna Irjala has skills like It Service Management, Service Delivery, Service Management, It Management, It Outsourcing, Itil, Pmo, Project Portfolio Management, Outsourcing, It Strategy, Change Management, Business Intelligence.

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