Working in a IDM implementation as a project manager. My daily contribution is to control the project’s progress, to ensure the project remains in budget and on time. This includes ie. organizing and planning schedules, communicating with stakeholders as well as internally with the project team. Participating and assisting with creating definitions and work estimates and offers. As a scrum master my responsibilities are planning the sprints and organizing tasks to tickets by exploiting agile framework. Organizing the schedules for meetings and following up the progress during the sprint. As test manager my responsibilities are creating test plans, plan and write test cases, documenting the test reports and make sure created tests are passed correctly executing the test strategy. As a quality manager my responsibility is to ensure there is excellence in visual outlook of the product and implementations are fit for purpose.I have also my hands on creating wireframes for new product functionalities in the current IDM system implementation which included a specific UI layout.Maintaining L2 level support, investigating request tickets on Jira for Incident and Tasks. Assigning tickets to respective team members. Troubleshoot and resolving as and when issues arise.

Managing customer success and service support by helping customer and solving requests. Have been responsible for ensuring customer happiness due churn avoidance, customer retention and customer success by onboarding of new customers, account management and communication both internally and externally. Developed and implemented several processes throughout projects accordance of key metrics in customer success, support and risk management. Focusing now on data analysis, key metrics and producing reports to achieve goals and to ensure customer happiness.

Helped business partners in customer support requests, information about card payment processing, transactions, technical issues, and contract supplements accordance of the industry compliances. Implemented the feedback process by contacting customer, collaborated with authorities, developed partner service processes to improve the partner service satisfaction.

Helped merchants, business owners and partners in payment industry customer support requests, information about card payment processing, transactions, and technical issues accordance of the industry compliances to improve customer happiness and business growth. Collaborated with authorities, developed processes for risk management and customer service.

Handled invoicing and accounting tasks i.e. reconciliations, salaries, accrual, depreciation, financial statement, and tax reporting. Developed invoicing process efficiency, reported aged receivables, participated in projects such as system migration.

Handled invoicing and accounting tasks i.e. reconciliations, salaries, accrual, depreciation, financial statement, and tax reporting. Developed invoicing process efficiency, reported aged receivables, participated in projects such as system migration.

Developed and handled invoicing and monthly financial tasks including financial statement and tax reporting in flight food industry. Collaborate with financial team and company management (including European) to achieve monthly targets.

Helped customers using SaaS accounting software. Onboarded and managed the customer accounts and ensured customer happiness, retention, and business growth (50% within 2 years) while created content (i.e. website, articles, YouTube, and social media). Managed projects such as market research and termination of the business

Handled transactions and reconciliation in account receivable, controlled the debt collection collaborated with the debt collector agency and created cash flow report. Entered invoices via scanning system to the cycling process and created the payment files according to the accounts payable process and took care of the accounting of the invoices.

Worked as shift scheduler, created the shift plan for employees and filled the opening shifts by daily basis.

Worked in hypermarkets in several departments including cashier. Responsible for ordering products, did inventories and delivered the best possible customer experience by taking care of the grocery store. Sales qualification (2004).