Susanna Maffeo Email & Phone Number

Member of the Educator product team, dedicated to empowering teachers, admins, and other adults in the school community to teach with and support their students on Zearn. Partnered with product leaders, designers, and engineers to define, prioritize, and deliver high quality digital experiences for educators.

Denver Metropolitan Area

In charge of building out partner success vertical while also supporting product development and product management to create delightful, impactful, and data-driven social-emotional learning (SEL) products and experiences. Key activities include: designing and executing onboarding journeys for a range of users; managing all customer success responsibilities; conducting customer interviews to understand pain points and inform product roadmap; collaborating across product, engineering, design, and marketing to prioritize and drive execution against roadmap; doing whatever it takes to build, deliver, and continuously improve a suite of mobile and web applications for students, educators, and administrators. Carousel is an early stage, edtech saas company on a mission to revolutionize access, delivery, and engagement of social-emotional learning and character development content to anyone, anywhere, anytime. Learn more at joincarousel.io

Greater New York City Area

Designed and executed strategic fundraising plan to meet and exceed $8 million annual budget. -Customer Success: Increased individual giving by 25% in just 3 years, doubled institutional giving from companies and foundations, reduced churn and increased monthly gifts.-Sales & Account Management: Managed portfolio of 200 high-touch and 1,500 low-touch donors, including LFC’s Board of Directors, current customers (foundations and major donors), prospective customers (major donor prospects), staff and community partners.-Marketing: Synthesized and translated caseload data and client stories into effective campaign content delivered via online marketing, social media, and traditional media placement, utilizing A/B testing and segmentation to drive conversion rates and increase revenue.

New York City

Moved quickly from entry-level Associate to Director-level role, helping to raise and manage over $70 million dollars in 6 years.

New York City

New York City

Education record

Product Management Certification

Learned essential concepts/tools behind the end-to-end PM process and applied best practices through a capstone project proposing.

Business Fundamentals & Tactics Certification

Acquired business development problem-solving skills in this 10-week MBA-style course.