Susanna Pelli Email & Phone Number

Helsinki, Fi

Vantaa, Uusimaa, Finland

- SICK Sensor Intelligence is one of the world's leading producers sensors and sensor solutions for industrial automation applications- Working closely with HR Manager- Supporting over 40 employees in Finland- Carrying out Great Place to Work survey 2023 independently. Facilitating follow up workshop based on the results in January 2024- Supporting employees with any questions or concerns regarding annual leave, personal development, benefits etc.- Key user for working time management system Tuntivelho- Updating process documents such as Early Support Model- Employee lifecycle responsibilities: coordinating onboarding and holding exit meetings- Supporting management in recruitment

Helsinki Metropolitan Area

I was part of the international team launching new IWG brand Signature in Finland in spring 2021. I was involved in the project from few months prior to opening and had very hands on role in opening a new and prestigious office and event space. The role requires working under pressure, making quick decisions, being the eyes and ears of the design and management team in Berlin and London, who due to COVID travel restrictions were not able to come to site. Basically, wearing many hats as they say!Once the doors were open to clients, my role has been managing the team and facilities, ensuring we offer 5 star service to our customer and that our unique location is in top notch condition. As a Community Sales Manager, I also promote our location and actively take care of prospective customers and I have a good hunch when it comes to seeing opportunities to introduce our services. From HR point of view, I am involved with new employee recruitment, onboarding and training team members to become brand ambassadors of Signature, ensuring team's knowledge is up to date, always having time to have a casual chat with the team and being the first point of contact of any HR queries. Working with the team, onboarding and the whole employee experience is close to my heart and something that I thoroughly enjoy doing and feel that it is the key to employee's success.

Helsinki Area, Finland

London, United Kingdom

Working as an Office Manager in an international consulting company of 25 employees in Soho, London. As the only employee not being a consultant, my role was very versatile, everything from answering to the phone to travel arrangements and account reconciliations was under my responsibility.Key to success in this role was to ensure the management team and consultants were able to concentrate on their work and I ensured everything operational was dealt with in the background without them even noticing.To name a few tasks:- Account reconciliation - Preliminary payroll reports- Supporting external accountant and payroll- Shortlisting CV's, arranging interviews, preparing employment contracts- Welcoming new employees, office orientation- International travel arrangements- Personal Assistant to MD if needed- Keeping track of employee's annual leave and absences- Expense reports

Covent Garden, London, United Kingdom

Thanks to internal transfer, I got to achieve my goal and move from Leeds to London. Regus in Covent Garden needed an experienced manager's touch and together with the team we managed to improve customer satisfaction and the look and feel of the business centre. I used a lot of time getting to know the customers, arranging them social events to make them feel they had a community around them, and eventually it paid off. In the first couple of weeks I spent time every day at the reception, showing by example the importance of meeting and greeting customers and their visitors upon arrival and departure.

Leeds, United Kingdom

- Operational management: Overseeing the day-to-day operations of business centre with 200 workstations.- Leadership and team management: Managing a team of Customer Service Representatives, providing training and coaching regularly to maintain optimum service delivery to clients and enable a strong team to emerge. Additional responsibility for coaching all new starters in the area. - Customer relations: Account management and also maintaining relationships with external stakeholders including suppliers and contractors, creating a network of new suppliers as needed. - Project management: In charge of managing projects of varying complexity to maintain or upgrade services provided. - Area management: Supporting the Area Manager in her role and in her absence; demonstrating facilities and negotiating terms with potential new clients. - Finance: Nominated ‘Debt Champion’ for Leeds, collating and distributing a debt recovery report to colleagues on a fortnightly basis to maintain control of debts in the region and follow up on actions agreed. Stepping in to provide additional support in the recovery of debt if needed while maintaining the critical balance between achieving profits while retaining clients’ ongoing business.

Sheffield, United Kingdom

- Identifying outstanding problems and queries within the Sheffield centre and prioritising issues. - Implementing systems and processes to ensure the Sheffield operated efficiently to support the needs of business users now and on a long-term basis. - Meeting in person with all customers to re-build trust and relationships within the centre.

Leppävaara, Espoo

- Business development: On opening the new business centre in Alberga, developed the business to achieve 100% occupancy within only 10 months. - Leadership and team management: Managing a team of five CSR’s located onsite and offsite, ensuring the team operated efficiently and with excellent customer service at the forefront of their actions. Communicated regularly with the team and created a motivated and empowered team capable of delivering outstanding service as evident in feedback from customers. - Operational management: In charge of the day-to-day operational management of five business centres housing 300 workstations, making sure all facilities including IT were operating, premises were clean and customer queries and special requests adhered to. - IT: Nominated as the IT and Voice Champion for Finland, becoming the point of contact for all colleagues in Finland with any IT or telephone problems and in doing so, trouble-shooting IT issues to maintain continuous business efficiency. - Finance: Overseeing the efficient and timely collection of debts to maintain high levels of profitability. Checking debt reports and taking action as needed to recover debt in line with company procedures. - Customer relations: As first point of contact for clients’ queries, remaining up-to-date with daily operations was an integral element of the role to ensure a swift and accurate response could always be provided. Provided ongoing and comprehensive account management the success of which helped to retain clients’ business.

Helsinki, Bulevardi

- Operational duties: ongoing account management, handling busy reception switchboard, quality control, invoice handling, administrative work and meeting arrangements.- The Bulevardi Regus Centre was situated within an affluent area and accommodated an Embassy, and several global brands – this level of discerning clientele called for the upmost efficiency and professionalism.

Helsinki, Ruoholahti

Hotel front desk duties: customer service, handling bookings and inquiries, bartender at hotel lobby bar, Guest relations/Guest experience responsibilities, new employees introduction, night auditing,

Helsinki

Travel agency focused on tourists, located inside Helsinki Tourist Information. My duties were: customer service, bookings (hotel/airline/ferry/cruise/car rental/package tours), visa arrangements, tourist information, end of the day accounting,

Moderni Henkilöstöjohtaminen / Modern Hr Management, Human Resources Management

Toteutus työn ohessa 30op / Part-time studies 30credits

Master’S Degree, Hospitality Management, 4/5

Bachelor Of Hospitality Management, Destination Management And Mice (Meetings, Incentives, Conferences And Events)

Activities and Societies: International TutorBachelor's thesis: Corporate Social Responsibility in Tourism Industry (case study)

Erasmus Student Exchange, Tourism

Matriculation Examination

Linguistics

Academic student exchange