Susanna Pelli work email
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Susanna Pelli personal email
Passionate People & Culture Professional With a successful track record in business operations, I bring confidence, resourcefulness, and a people-oriented mindset to the table. Years of experience have seen me thrive in team environments, excel in onboarding new talent, and effectively manage operations at various levels. I firmly believe that taking care of the people behind the service or product is paramount to success. The key to happy customers lies in ensuring the happiness of employees. My goal is to contribute to overall employee experience, strategically linking people functions to organisational goals.My foundation in managing facilities, people, projects, and business operations has equipped me with a unique skill set. I am known for being a decisive person of action, adept at making sound decisions in critical situations. Personable and likeable, I proactively build connections to better understand the details of the business.In my spare time, I am a Mothers in Business volunteer. Most recently, for the second year running, I had the privilege of contributing as a Project Manager. My team and I, successfully organised local branch's autumn seminar in September 2024. This experience allowed me to further develop my project management skills.Balancing a busy professional life, I understand the importance of "me time." I find joy in singing as part of a choir (although my ability to read sheet music is limited). This not only allows me to relax but also reinforces the significance of teamwork and collaboration outside the professional context.
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Office ManagerNorlas OyHelsinki, Fi
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Human Resources CoordinatorSick Sensor Intelligence Jun 2023 - PresentVantaa, Uusimaa, Finland- SICK Sensor Intelligence is one of the world's leading producers sensors and sensor solutions for industrial automation applications- Working closely with HR Manager- Supporting over 40 employees in Finland- Carrying out Great Place to Work survey 2023 independently. Facilitating follow up workshop based on the results in January 2024- Supporting employees with any questions or concerns regarding annual leave, personal development, benefits etc.- Key user for working time management system Tuntivelho- Updating process documents such as Early Support Model- Employee lifecycle responsibilities: coordinating onboarding and holding exit meetings- Supporting management in recruitment -
Community Sales Manager At Signature ErottajaIwg Plc Feb 2021 - PresentHelsinki Metropolitan AreaI was part of the international team launching new IWG brand Signature in Finland in spring 2021. I was involved in the project from few months prior to opening and had very hands on role in opening a new and prestigious office and event space. The role requires working under pressure, making quick decisions, being the eyes and ears of the design and management team in Berlin and London, who due to COVID travel restrictions were not able to come to site. Basically, wearing many hats as they say!Once the doors were open to clients, my role has been managing the team and facilities, ensuring we offer 5 star service to our customer and that our unique location is in top notch condition. As a Community Sales Manager, I also promote our location and actively take care of prospective customers and I have a good hunch when it comes to seeing opportunities to introduce our services. From HR point of view, I am involved with new employee recruitment, onboarding and training team members to become brand ambassadors of Signature, ensuring team's knowledge is up to date, always having time to have a casual chat with the team and being the first point of contact of any HR queries. Working with the team, onboarding and the whole employee experience is close to my heart and something that I thoroughly enjoy doing and feel that it is the key to employee's success. -
Community ManagerIwg Plc May 2018 - Feb 2021Helsinki Area, Finland -
Office ManagerStrategic Analytics Jul 2017 - May 2018London, United KingdomWorking as an Office Manager in an international consulting company of 25 employees in Soho, London. As the only employee not being a consultant, my role was very versatile, everything from answering to the phone to travel arrangements and account reconciliations was under my responsibility.Key to success in this role was to ensure the management team and consultants were able to concentrate on their work and I ensured everything operational was dealt with in the background without them even noticing.To name a few tasks:- Account reconciliation - Preliminary payroll reports- Supporting external accountant and payroll- Shortlisting CV's, arranging interviews, preparing employment contracts- Welcoming new employees, office orientation- International travel arrangements- Personal Assistant to MD if needed- Keeping track of employee's annual leave and absences- Expense reports
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Community ManagerRegus Jan 2017 - Jul 2017Covent Garden, London, United KingdomThanks to internal transfer, I got to achieve my goal and move from Leeds to London. Regus in Covent Garden needed an experienced manager's touch and together with the team we managed to improve customer satisfaction and the look and feel of the business centre. I used a lot of time getting to know the customers, arranging them social events to make them feel they had a community around them, and eventually it paid off. In the first couple of weeks I spent time every day at the reception, showing by example the importance of meeting and greeting customers and their visitors upon arrival and departure. -
Community ManagerRegus Leeds City West Business Park Jun 2015 - Jan 2017Leeds, United Kingdom- Operational management: Overseeing the day-to-day operations of business centre with 200 workstations.- Leadership and team management: Managing a team of Customer Service Representatives, providing training and coaching regularly to maintain optimum service delivery to clients and enable a strong team to emerge. Additional responsibility for coaching all new starters in the area. - Customer relations: Account management and also maintaining relationships with external stakeholders including suppliers and contractors, creating a network of new suppliers as needed. - Project management: In charge of managing projects of varying complexity to maintain or upgrade services provided. - Area management: Supporting the Area Manager in her role and in her absence; demonstrating facilities and negotiating terms with potential new clients. - Finance: Nominated ‘Debt Champion’ for Leeds, collating and distributing a debt recovery report to colleagues on a fortnightly basis to maintain control of debts in the region and follow up on actions agreed. Stepping in to provide additional support in the recovery of debt if needed while maintaining the critical balance between achieving profits while retaining clients’ ongoing business. -
Community ManagerRegus Sheffield Ecclesall Road Feb 2015 - Jun 2015Sheffield, United Kingdom- Identifying outstanding problems and queries within the Sheffield centre and prioritising issues. - Implementing systems and processes to ensure the Sheffield operated efficiently to support the needs of business users now and on a long-term basis. - Meeting in person with all customers to re-build trust and relationships within the centre. -
Community ManagerRegus Alberga Apr 2014 - Jan 2015Leppävaara, Espoo- Business development: On opening the new business centre in Alberga, developed the business to achieve 100% occupancy within only 10 months. - Leadership and team management: Managing a team of five CSR’s located onsite and offsite, ensuring the team operated efficiently and with excellent customer service at the forefront of their actions. Communicated regularly with the team and created a motivated and empowered team capable of delivering outstanding service as evident in feedback from customers. - Operational management: In charge of the day-to-day operational management of five business centres housing 300 workstations, making sure all facilities including IT were operating, premises were clean and customer queries and special requests adhered to. - IT: Nominated as the IT and Voice Champion for Finland, becoming the point of contact for all colleagues in Finland with any IT or telephone problems and in doing so, trouble-shooting IT issues to maintain continuous business efficiency. - Finance: Overseeing the efficient and timely collection of debts to maintain high levels of profitability. Checking debt reports and taking action as needed to recover debt in line with company procedures. - Customer relations: As first point of contact for clients’ queries, remaining up-to-date with daily operations was an integral element of the role to ensure a swift and accurate response could always be provided. Provided ongoing and comprehensive account management the success of which helped to retain clients’ business. -
Customer Service RepresentativeRegus Bulevardi Feb 2012 - Mar 2014Helsinki, Bulevardi- Operational duties: ongoing account management, handling busy reception switchboard, quality control, invoice handling, administrative work and meeting arrangements.- The Bulevardi Regus Centre was situated within an affluent area and accommodated an Embassy, and several global brands – this level of discerning clientele called for the upmost efficiency and professionalism. -
Receptionist / Guest Experience ChampionHoliday Inn Helsinki West Ruoholahti Oct 2007 - Jan 2012Helsinki, RuoholahtiHotel front desk duties: customer service, handling bookings and inquiries, bartender at hotel lobby bar, Guest relations/Guest experience responsibilities, new employees introduction, night auditing,
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Travel AgentHelsinki Expert Jun 2006 - Feb 2008HelsinkiTravel agency focused on tourists, located inside Helsinki Tourist Information. My duties were: customer service, bookings (hotel/airline/ferry/cruise/car rental/package tours), visa arrangements, tourist information, end of the day accounting,
Susanna Pelli Skills
Susanna Pelli Education Details
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Laurea University Of Applied Sciences - Avoin Amk / Open UasHuman Resources Management -
Haaga-Helia Ammattikorkeakoulu / Haaga-Helia University Of Applied Sciences4/5 -
Haaga-Helia Ammattikorkeakoulu / Haaga-Helia University Of Applied SciencesDestination Management And Mice (Meetings, Incentives, Conferences And Events) -
Lumon Lukio / Lumo High SchoolMatriculation Examination -
Liceo Scientifico Di G. Fracastoro, Verona, ItalyLinguistics
Frequently Asked Questions about Susanna Pelli
What company does Susanna Pelli work for?
Susanna Pelli works for Norlas Oy
What is Susanna Pelli's role at the current company?
Susanna Pelli's current role is Office Manager.
What is Susanna Pelli's email address?
Susanna Pelli's email address is su****@****plc.com
What schools did Susanna Pelli attend?
Susanna Pelli attended Laurea University Of Applied Sciences - Avoin Amk / Open Uas, Haaga-Helia Ammattikorkeakoulu / Haaga-Helia University Of Applied Sciences, Haaga-Helia Ammattikorkeakoulu / Haaga-Helia University Of Applied Sciences, Università Degli Studi Di Perugia, Lumon Lukio / Lumo High School, Liceo Scientifico Di G. Fracastoro, Verona, Italy.
What skills is Susanna Pelli known for?
Susanna Pelli has skills like Customer Service, Hotels, Operations Management, English, B2b, People Oriented, Tourism Management, Spanish, Microsoft Office, Corporate Social Responsibility, Sustainability, Hospitality Industry.
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