Susanne Dolan Email & Phone Number

Westwood, Ma, Us

Westwood, Ma

Established and maintained tracking database on discipline and contract disputes, involving 150 submitted grievances and arbitrations. Interacted with management on suspension, reprimand and grievance fact-finding. Reported measurement results and created talking points for the executive team. Served as an internal auditor of union labor invoicing and employee discipline.

Massachusetts Area

Performed daily customer-facing activities, including reporting, communication, and collaboration. Created framework for governance analysis, troubleshooting, and reporting of customer delivery and regulatory performance to exceed client needs. Sought innovative solutions to unexpected issues. Supplied data and analysis of measurement reporting for hardware and software service-level agreements (24/7/365) for business areas of HR/finance/supply chain/CIS/CRM suite, credit, and energy supply based on mixture of technologies.

Westwood, Ma

Oversaw capital assets, planning, and accountability of over $2,000,000+ G&A projects and budgets, monitoring project status, anticipating and addressing operational concerns, as well as generating and explaining exception reports to management and clients. Coordinated multitude of priorities, managing several major office projects that resulted in minimal impact on employee productivity and downtime. Planned design, layout, and use of space for various facilities. Realized significant cost savings of $50,000-$500,000 on various projects. Coordinated regional rollout of global customer satisfaction initiative to include development of process, communication and training among multiple offices.