Susanne Devlin is a User Centred Design - Practice Lead at Department for Education. She possess expertise in customer experience, change management, project management, business analysis, business process improvement and 26 more skills. Colleagues describe her as "Susanne is the most talented Service Design Lead that I have had the privilege to work with. We recently worked on a Digital transformation project for a large telco in the UAE and Susanne was leading the strategy and design craft for this 6-month engagement. Susanne knowledge in Service Design is something remarkable, she has a fantastic work ethic and an ethos to ensure that project delivery teams and client teams are designing a wonderful innovative experiences together. Susanne is a leader that is really easy to get along with, she is hard working, loyal and committed to deliver projects in the right way, she has exceptional stakeholder management skills, and any team would be lucky to have her lead a project for them. I am super excited to see her journey transition from a Service Design Lead to a Design Director In the GCC. "