Susanne Mauermann Email & Phone Number

Hamburg, HH, DE

Hamburg Area, Germany

B2B-Expertin für Vertrieb, Marketing und Business Development | Spezialisiert auf Transformation und Change Management | Coachin für individuelle und organisatorische Veränderungsprozesse

Hamburg, Germany

Hamburg, Germany

Program Management Office / Reorganisation Knowledge Management

Hamburg Und Umgebung, Deutschland

Market Knowledge (YouGov, Statista, Quantilope), Best Practice Clubs analog & digital, O365

Hamburg Area, Germany

Düsseldorf Area, Germany

• Responsible for marketing the digital German Vodafone inventory mobile and online inventory
• Development and control of mobile and online advertising business models within different marketing channels (Display, Direct Marketing,etc.) and of their strategic advancement in coordination with the Vodafone Group.
• Implementation and supervision of marketing partners and outsourcing service providers for advertising

Düsseldorf

• Implementation and supervision of marketing partners and outsourcing service providers for advertising and app development
• Responsibility for the development and marketing of Vodafone-branded apps portfolio
• Establishment and development of all relevant distribution and finance/controlling processes for product launch and maintenance in the life-cycle
• Implementation of the CRM Systems SalesForce.com for the decentralized key account distribution

Duesseldorf

• Overall distribution responsibility for efficient and effective processes in client and prospect management as well as their constant optimization for more than 400 sales representatives
• Conception and implementation of an outbound call center for small and mid-sized businesses “Telefarming”
• Management of interdisciplinary work groups on the department manager level regarding business process analysis and optimization
• Budget control and management of 50 Million Euro for the main department with SAP
• Coordination and expert leadership of centralized internal sales units for all eight branch offices in the fields of “Order Management” and “Sales Support”

• e-Commerce
• Restructuring of the European customer support of a worldwide operatingonline auction house; actual status analysis, development andimplementation of target processes in project management.
• Design and documentation of business processes and of the internal control system as well as the implementation of a self-assessment tool for the implementation of the Sarbanes-Oxley Regulations (SOX) in project.
• Diverse system and process audits inter alia for prepaid, postpaid and interconnection accounting, merchant provisioning, enterprise resource planning, and mobile payment for mobile telephone network operators, service.

• Diverse system and process analyses of rating, billing and customer care systems and processes in the telecommunications sector
• Quality assurance of the project regarding the euro conversion of the system topography for a mobile network provider
• Development and risk assessment of changeover scenarios as well as analysis and assessment of affected business processes for the prepaid and postpaid sector

Mba, Change Management, Mergers, Service Marketing

Diploma In Economies, Corporate Management & Organisation, Strategic Marketing, Controlling

Systemische Coaching Ausbildung, Coachingmethoden Nach Schulz Von Thun

Change Management Coach, Change Management

Executive Education, Sales & Marketing Excellence

Adult Education & Change Management

Certificate, Social Media