Susanne Pijatida Lee Email & Phone Number

San Diego, California, United States

San Diego, California, United States

• Managed the Business Intelligence implementation team while identifying best practices and refining processes
• Processed BI requirements and needs in partnership with relevant stakeholders
• Oversaw the Data Visualization team located in North America
• Led a company-wide Quality Assurance working group to introduce consistent quality processes and frameworks across the organization
• Implemented a comprehensive engineering-wide bug-bash testing program to minimize the occurrence of issues in software releases

San Diego, California, United States

• Managed a team within a software organization that led quality assurance processes and tools used to meet business goals
• Drove evaluation of Tableau as a reporting tool to create quality assurance metrics and reports for management
• Served as global Subject Matter Expert for Tableau, training stakeholders within the modem validation organization
• Collaborated with stakeholders across different units to gather requirements, identify risks, and manage dependencies for testing and reporting management tools
• Implemented process improvements across teams delivering on critical projects with a focus on efficiency and quality

San Diego, California, United States

• Gathered requirements, analyzed user needs, and defined scope for reporting using industry-standard best practices
• Developed Business Intelligence reports used by verification teams worldwide for in-depth analysis of testing results
• Defined and implemented agile methodologies to facilitate deployment, utilization, and support of verification teams worldwide
• Served as local Subject Matter Expert for HP Application Lifecycle Management and global Subject Matter Expert for QlikView
• Trained and mentored teams on the usage of both tools to generate quality assurance metrics reports.
• Authored and instituted processes for test planning and execution

• Evaluated, selected, and utilized the QlikView reporting tool to generate Quality Metrics reports for the management audience
• Gathered stakeholder reporting requirements to translate and include those into reporting and test planning activities
• Created and oversaw Business Intelligence reports aimed at establishing accountability metrics for engineering, ensuring the maintenance of high-quality engineering work
• Subject Matter Expert for HP Quality Center and QlikView; trained and mentored local and global teams on both
• Received the Divisional Recognition Award for completing scalable and reusable big data product validation reporting through the implementation of project-based reports that became a standard during the verification.

San Diego

• Supervised, and managed a team of engineers conducting field testing for Lumia products for North American customers
• Oversaw product testing across all major US carriers such as AT&T, Sprint, Verizon, and T-Mobile
• Improved work efficiencies by authoring and adapting processes for planning, executing, and communicating statuses
• Provided training and mentorship on tools for test management and reporting to facilitate the generation of metric reports
• Organized and evaluated defect and test management tool integrations
• Participated in User Acceptance Testing (UAT) activities

Ratingen, North Rhine-Westphalia, Germany

• Oversaw projects from inception through to completion by defining scope, planning, executing, monitoring, amending, closing, and reviewing outcomes
• Achieved a 25% cost reduction in the Nokia SW Update Mango – Tango project by assembling, training and leading a highly functional team of twenty students
• Set up testing processes as well as created test plans and test cases related to SW update testing as part of a quality assurance initiative
• Championed planning and management of a major Windows Phone Update globally to all Nokia Lumia customers
• Successfully met all test schedules with high quality and positive feedback from the commercial market
• Completed testing of 1100+ SW updates within three months that Nokia released via an Over the Air server

Bochum, North Rhine-Westphalia, Germany

• Established, developed, and led the rollout of a new test management system and oversaw global deployment of processes within the Customer Solutions and Delivery organization
• Served as local concept owner for all test management systems
• Managed and developed a team to perform centralized testing of Microsoft’s Zune Update tool to reduce cost and ensure efficient use of resources
• Generated Evidence-Based Acceptance (EBA) Flash Reports for maintenance release approvals of Nokia products

Bochum, North Rhine-Westphalia, Germany

• Applied research methods, principles, and models to execute experiments and activities, including UAT of mobile phones
• Implemented and maintained global operator specifications within test management system
• Served as the Global Quality Center Key User for field tests, customer pre-acceptance, interoperability, and other Customer Solutions & Delivery test activities
• Defined, implemented, and generated generic test reports for leadership by collaborating with the Deutsche Telekom AG team
• Assembled and led an Evidence Based Approval (EBA) Technical Project Team of 6 to reduce 4 operator specific reports into 1 unified report

Bachelorthesis:Department: Technical Design Authority IP NetworksTopic: “Identification of quality-improving measures, with the help of a tool for examination of the configuration of IP networks, within the environment of a telecommunication company”

Duesseldorf, Germany