• Managed the Business Intelligence implementation team while identifying best practices and refining processes• Processed BI requirements and needs in partnership with relevant stakeholders • Oversaw the Data Visualization team located in North America• Led a company-wide Quality Assurance working group to introduce consistent quality processes and frameworks across the organization • Implemented a comprehensive engineering-wide bug-bash testing program to minimize the occurrence of issues in software releases

• Managed a team within a software organization that led quality assurance processes and tools used to meet business goals• Drove evaluation of Tableau as a reporting tool to create quality assurance metrics and reports for management• Served as global Subject Matter Expert for Tableau, training stakeholders within the modem validation organization• Collaborated with stakeholders across different units to gather requirements, identify risks, and manage dependencies for testing and reporting management tools• Implemented process improvements across teams delivering on critical projects with a focus on efficiency and quality

• Gathered requirements, analyzed user needs, and defined scope for reporting using industry-standard best practices• Developed Business Intelligence reports used by verification teams worldwide for in-depth analysis of testing results• Defined and implemented agile methodologies to facilitate deployment, utilization, and support of verification teams worldwide• Served as local Subject Matter Expert for HP Application Lifecycle Management and global Subject Matter Expert for QlikView • Trained and mentored teams on the usage of both tools to generate quality assurance metrics reports.• Authored and instituted processes for test planning and execution

• Evaluated, selected, and utilized the QlikView reporting tool to generate Quality Metrics reports for the management audience • Gathered stakeholder reporting requirements to translate and include those into reporting and test planning activities• Created and oversaw Business Intelligence reports aimed at establishing accountability metrics for engineering, ensuring the maintenance of high-quality engineering work • Subject Matter Expert for HP Quality Center and QlikView; trained and mentored local and global teams on both• Received the Divisional Recognition Award for completing scalable and reusable big data product validation reporting through the implementation of project-based reports that became a standard during the verification phase for every product that is released

• Supervised, and managed a team of engineers conducting field testing for Lumia products for North American customers• Oversaw product testing across all major US carriers such as AT&T, Sprint, Verizon, and T-Mobile • Improved work efficiencies by authoring and adapting processes for planning, executing, and communicating statuses• Provided training and mentorship on tools for test management and reporting to facilitate the generation of metric reports• Organized and evaluated defect and test management tool integrations• Participated in User Acceptance Testing (UAT) activities

• Oversaw projects from inception through to completion by defining scope, planning, executing, monitoring, amending, closing, and reviewing outcomes • Achieved a 25% cost reduction in the Nokia SW Update Mango – Tango project by assembling, training and leading a highly functional team of twenty students • Set up testing processes as well as created test plans and test cases related to SW update testing as part of a quality assurance initiative• Championed planning and management of a major Windows Phone Update globally to all Nokia Lumia customers• Successfully met all test schedules with high quality and positive feedback from the commercial market• Completed testing of 1100+ SW updates within three months that Nokia released via an Over the Air server• Translated operator test specifications into requirements and created test cases correspondingly• Consistently maintained requirements and test cases for multiple global network operators• Participated in user acceptance testing rounds for Nokia hardware and software products

• Established, developed, and led the rollout of a new test management system and oversaw global deployment of processes within the Customer Solutions and Delivery organization• Served as local concept owner for all test management systems• Managed and developed a team to perform centralized testing of Microsoft’s Zune Update tool to reduce cost and ensure efficient use of resources• Generated Evidence-Based Acceptance (EBA) Flash Reports for maintenance release approvals of Nokia products

• Applied research methods, principles, and models to execute experiments and activities, including UAT of mobile phones • Implemented and maintained global operator specifications within test management system• Served as the Global Quality Center Key User for field tests, customer pre-acceptance, interoperability, and other Customer Solutions & Delivery test activities• Defined, implemented, and generated generic test reports for leadership by collaborating with the Deutsche Telekom AG team • Assembled and led an Evidence Based Approval (EBA) Technical Project Team of 6 to reduce 4 operator specific reports into 1 unified report

Bachelorthesis:Department: Technical Design Authority IP NetworksTopic: “Identification of quality-improving measures, with the help of a tool for examination of the configuration of IP networks, within the environment of a telecommunication company”