Susanne Kelly personal email
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Over twenty years of experience working with Salesforce, PHP, MySQL, Javascripting, WordPress, Drupal and more. Well versed in Unix servers and operations. Continuously updating skills by keeping up with the latest technologies.Specialties: Salesforce, ITAR/EAR Security, Drupal, WordPress, PHP, MySQL, OSCommerce, various CRM programs, various blog programs, Smarty, Google Map API, Wireless Web Cam setup and remote viewing. Extensive experience in customer service and liaison work between customers and technical support teams.Currently working as a security guard - a bit of a sorbet or palate cleanser, if you will. I needed a bit of a break from the technical/customer support side of things and am ready to get back to what I love.
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BecuKent, Wa, Us -
Contact Center ConsultantBecu Aug 2023 - PresentTukwila, Wa, Us
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Armed Security GuardAllied Universal Nov 2021 - Jun 2023Irvine, Ca, Us -
Customer Service RepresentativeDarwin'S Natural Pet Products Feb 2021 - Jul 2021Tukwila, Washington, UsCustomer service agent - responsible for answering potential customer questions regarding the product and helping with setting up meal plans and subscriptions as well as ensuring current customers subscriptions and issues are quickly and efficiently dealt with. -
Customer Service AgentVeterans Advantage Aug 2019 - Mar 2020Customer service representative for members of Veterans Advantage as well as information person for those interested in services offered by Veterans Advantage.
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Technical Support AgentAdaptus, Llc Aug 2017 - Apr 2019Austin, Tx, UsLiaison between Adaptus customers and technical team. -
Customer Success AdvocateAdaptus, Llc Aug 2017 - Apr 2019Austin, Tx, UsLiaison between Adaptus customers and technical team.
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Freelance ProviderUpwork Jun 2005 - Aug 2017San Francisco, California, UsFreelance web developer working through Upwork (was oDesk). -
Quality AssuranceConduent Jan 2017 - Jul 2017Florham Park, New Jersey, UsResponsible for monitoring recorded calls and providing feedback as well as verbal coaching. -
Itar Security Support AgentVersata Feb 2014 - Jul 2016Austin, Tx, UsSupport agents are responsible for vetting all support tickets and file uploads as well as moderating teleconference calls with clients who have been deemed to potentially pass along ITAR/EAR governed data. Additionally, ITAR support agents must maintain all documentation regarding ITAR/EAR regulations as it pertains to the company and keep updated with all current ITAR/EAR regulations and policies -
Web Presence Production ManagerLocal Web Traffic Solutions Jun 2013 - Jan 2014Project management - team management - web development - server administration
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Client Project CoordinatorBig Think Web Creative Jul 2012 - Dec 2012* Oversaw communication on web design projects* Contacted support for client issues* Input content into website projects for clients* Held online webinars to help train clients on how to use their new website* Worked heavily with Wordpress
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Freelance WriterTechnorati Oct 2009 - Feb 2010San Francisco, Ca, UsFreelance writer for opinion pieces and articles at Technorati - http://technorati.com/people/sbullo/ -
Freelance WriterExaminer.Com Oct 2009 - Feb 2010Freelance writer with regard to social media in Seattle - http://www.examiner.com/x-27213-Seattle-Social-Media-Examiner
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Freelance WriterUptik Research Group Sep 2009 - Feb 2010Freelance writer for Uptik Research Group - specialize in web technology and social media.
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Technical AssistantBellevue School District Sep 2008 - Feb 2009Bellevue, Wa, UsSmartBoard configuration, setupAudio equipment testing and setupDesktop/Laptop assistance and repair -
Support Services CoordinatorDashonline Feb 2008 - Aug 2008Responsible for ensuring expedient customer ticket workflow. Managing several web developers and designers. Expanding customer support system as client base grows. Working closely with owner and developer/designers to create site packages.
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Php/Mysql Web DeveloperSelf Employed Jan 1994 - Jan 2005Independent freelance web developer - PHP, MySQL, Unix server administration
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Automatic Test Equipment Operator/MaintainerUs Army Jun 1988 - Dec 1991Arlington, Virginia, UsWorked on circuit boards from Apache helicopters, field radio repair
Susanne Kelly Skills
Susanne Kelly Education Details
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Green River Community CollegeElectronics
Frequently Asked Questions about Susanne Kelly
What company does Susanne Kelly work for?
Susanne Kelly works for Becu
What is Susanne Kelly's role at the current company?
Susanne Kelly's current role is Customer Service Representative.
What is Susanne Kelly's email address?
Susanne Kelly's email address is 1w****@****ail.com
What schools did Susanne Kelly attend?
Susanne Kelly attended Green River Community College.
What are some of Susanne Kelly's interests?
Susanne Kelly has interest in Star Trek (Old School), Social Networking, Electric Toy/robots.
What skills is Susanne Kelly known for?
Susanne Kelly has skills like Wordpress, Mysql, Javascript, Drupal, Blogging, Apache, Unix, Social Networking, Testing, Social Media, Crm, Program Management.
Who are Susanne Kelly's colleagues?
Susanne Kelly's colleagues are Angela Moore, Katheryn Bryar, Jim Wilder, Aaron Shockley, Trinh Nguyen, Rebecca Bradley, Yining Shao.
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