Susanne Sharpe Email & Phone Number

Stockholm, Se

Stockholm, Stockholm County, Sweden

• Planning and execution of events (of all sizes up to 600 people) • Responsible for internal communications• Coordination of live studio broadcasts to all employees• Project leader for the implementation of the employeer advocacy tool, Haiilo (former Smarp)• Publisher of content to Haiilo (former Smarp)• Project leader for employer branding communication• Producer and editor of newsletters (internal and external) using eMarketeer, EpiMail and Lime Newsletter• Publisher and admin of web site/blog platform using EpiServer, Hubspot and Wordpress CMS• Publisher and admin of intranet using EpiServer and Sharepoint• Driving blog campaigns and other content in social media channels for lead generation • Coordination of marketing campaigns • Production of banners, print ads, brochures and other marketing materials (InDesign and Photoshop) • Liase with partners, distributors and suppliers • Coordinating the production of the Office IT-Partner magazine 'PARTNER' • Coordinating the entry of company acquisitions into Office IT-Partner/Nordlo Group• Responsible for the claim process of marketing funds from partners such as HP, HPE, Microsoft, Dell, Lenovo • Supporting 40+ local Office IT-Partner/Nordlo offices throughout Sweden and Norway in general daily matters• General admin work

Stockholm

• Branding & Marketing: Managing and planning external branding/marketing activities such as online marketing, print ads, search engine opt activities etc. • Events & Activities: Planning and executing trade shows and customer events such as PR-activities, product trainings/launches, product seminars, breakfast seminars etc. • Channel Marketing: Produce and execute e-blasts, newsletters and other communications to the channel. • Marketing collaterals: Responsible for creation and localization of marketing collaterals such as product catalogues, printed newsletters, promotional materials, product folders etc. • PR work: Co-ordination of press releases and test/review units to the media.• Partner Program: Developing and driving local Partner Program in the Nordics.• Web & Partner Portals: Responsible for managing and updating any local content on the public web sites and Partner Portals across the Nordic region. • Social Media: Administration of social media to gather traction and awareness on thought leadership, promotions, products news, events, trainings, etc. • Distribution Partners: Liaise and co-operate with distributors in the Nordic region to plan and execute channel marketing plans/activities to drive and increase business. • Business Development: Developing, implementing and managing marketing plans to increase sales and profitability in the Nordic region. • Marketing Plan & Budget: Create and monitor budget- and marketing plans on a quarterly basis. • Track sales: Track and monitor sales of specific products and product areas on a weekly basis.• Team work: Collaborate with internal sales and product marketing teams to understand the company’s growth strategy and create outbound marketing plans and programs, to support the growth of the company in the Nordic region.The last two years in the CBU division (Commercial Business Unit) working specifically and mainly with B2B products towards the B2B market.

Sweden

• Events & Activities: Planning and co-ordination of trade shows, events, PR-activities, product trainings, product seminars, breakfast seminars etc. • Marketing collaterals: Localization and roll-out/distribution of marketing collaterals. • Web & Partner Site: Administration of web- and partner site. • Partner Program: Administration of Partner Program. • Distribution Partners: Collaborated with distributors of 3Com to drive the 3Com business in the channel. • DMR: Involved in marketing activities via DMRs.• Channel marketing: Responsible for writing and localizing content for e-blasts with product news, promotions, etc.• Branding & Marketing: Co-ordinated branding/marketing activities such as online marketing, print ads, etc.

Stockholm/Sydney

• Web: Responsible for launching hotelBANK's new web site which involved writing content, localizing and uploading content into 5 different languages in the CMS-system. • Communications: Responsible for any internal & external communications to customers and partners, such as newsletters etc.• Marketing collaterals: Responsible for the creation of any marketing/sales collateral.• Events/trade shows: Co-ordination and planning of events and trade shows.• Customer Contracts: Supporting the sales team with the administration of customer contracts and agreements.

Sydney, Australia

• Managing staff: Managed in total 7 people of the call center and customer service department for Australia and New Zealdand. • Call center: Responsible for developing and improving the routines of the hotel reservations call center, and for increasing the productivity/conversation rate, and that all staff up-held a service-minded attitude towards the customers (travel agencies from New Zealand and Australia). • Customer service: Making sure all customer service cases were dealt with in a timely and satisfactory fashion, and that all staff up-held a professional and service-minded attitude towards the customers.• Reporting: Responsible for the reporting of call conversion rates and customer service cases to the management team on a weekly and monthly basis. • Hiring of staff: Responsible for hiring of any new staff to the call center and customer service department.• Training of staff: Responsible for training all newly hired call center and customers service staff.• Appraisals: Responsible for performing annual appraisals and evaluations of all staff.

Sweden

Stockholm

Stockholm

Stockholm

Journalism, Writing Course (100 Course Hours)

Economics