Since founding the company in 2013 I have worked with clients to design and create custom fused glass drawer pulls, cabinet knobs, mirrors, picture frames, and wine stoppers.After understanding my customer's ideas and the overall project my top priority is to create pieces that they will love whether custom hardware for a remodeled kitchen, a set of handles to make over an old dresser, or a personalized mirror for a nursery.

• Managed all post-sale customer success/experience for high-end design company including managing product implementations, claims and customer resolution• Worked with all parties involved to resolve issues for customers to ensure superior impact on brand and to reduce churn• Overall point of contact for Neiman Marcus (NM) relationship, oversaw implementation and integration with DSCO software and managed ongoing relationship

• Consistently ranked #1 or #2 every month among eight-person sales staff• Generated sales of $300,000 in both 2017 & 2018• Excelled at identifying customer personalities and driving factors for purchasing• Improved overall customer trust and satisfaction for every project thereby increasing customer retention

• Executed design, editing, and formatting of articles and recipes on WordPress platform for new website• Continually reviewed content for accuracy prior to new site launch• Mastered WordPress platform for this contract position

• Planned and bought media for each client across all media platforms (television, radio, print, out-of-home)• Managed media budgets totaling over $750,000 annually• Oversaw key media deadlines, managed high profile campaign progress, analyzed metrics and reported results to clients• Sourced, vetted and acquired quotes from vendors for all agency print and production projects

• Managed 30 advertising accounts for Southern Food and Lifestyle monthly• Responsible for identifying and securing, local, regional, and national high-value accounts, including The Inn at Palmetto Bluff, Keswick Inn, Pollak Vineyards, Scales Cocktails, and Slather Brand Sauce• Negotiated and secured Premier Media Sponsor partnership with the Hilton Head Island Wine & Food Festival

• Managed Out-of-Home advertising budgets for all clients totaling more than $1.5M annually• Consistently secured added-value equaling 100-200% of the paid Out-of-Home media budgets• Supervised and trained media department assistant regarding Out-of-Home media processes• Researched, proposed, and implemented new and traditional media• Prepared comprehensive media summaries for clients detailing and substantiating campaign performance to illustrate ROI and increase client… Show more • Managed Out-of-Home advertising budgets for all clients totaling more than $1.5M annually• Consistently secured added-value equaling 100-200% of the paid Out-of-Home media budgets• Supervised and trained media department assistant regarding Out-of-Home media processes• Researched, proposed, and implemented new and traditional media• Prepared comprehensive media summaries for clients detailing and substantiating campaign performance to illustrate ROI and increase client retention Show less

• Issued RFPs and Insertion Orders to radio and television stations• Tracked and reconciled financials and entered invoices using Strata software