Susanne Winchell, Organizational Operations Leader Email & Phone Number

Purchase, NY, US

Woonsocket, RI, US

Indianapolis, Indiana, US

• Led team that implemented programs and best practices designed to enhance the health of the organization and create an environment where associates can thrive. Designed and developed culture and change initiatives and.
• Established change management strategy and support model that increased adoption of associate listening tool 300% across 6K technology associates.
• Designed and delivered interactive leadership development workshops focused on high performing team concepts, individual strengths, team dynamics and branding. Average satisfaction of 4.3/5.
• Introduced onboarding program improving first day experience of new IT associates. Used as model to scale to ~60K associates across enterprise. Achieved associated satisfaction rate of 95%.
• Led customized training and development for IT professionals, including customized academies and management of global research partners. Reduced $1.7M training budget by $196K.

Indianapolis, Indiana, US

• Developed and implemented programs, processes, best practices and tools to increase engagement, organizational performance, change adoption, and professional training and development.
• Managed pilot launch to 6K person IT organization of enterprise emotional intelligence real-time associate feedback tool (patent pending) used to gain insight into workplace health and engagement.
• Developed automated Balanced Scorecard used to track key health indicators for people, process, customer satisfaction and budget, increasing transparency and performance monitoring.
• Coached over 100 leaders and employees on high performing team concepts, individual strengths, team dynamics and branding. Average satisfaction 4.3/5.
• Partnered with learning organization to develop customized leadership training series to enhance oral and written communication, resulting in 12% increase in written and 103% increase in oral competency.

Indianapolis, Indiana, US

• Oversaw organizational operations including planning, budget management / forecasting, planning, executive reporting, communications, leadership and talent development and Agile process transformation.
• Introduced and developed first department Balanced Scorecard; adopted and scaled across teams.
• Implemented process changes and practices through strong partnership with finance, increasing forecasting accuracy 130% and reducing budget variance 87% on $13.5M budget.
• Co-led enterprise organizational health change initiative impacting 60K associates focused on culture transformation, increasing associate engagement scores 13-points in 16 months.
• Led change initiative that optimized Agile adoption through coaching, standards, best practices and reporting.

Indianapolis, Indiana, US

• Led global team of associates and vendors responsible for end-to-end delivery of enterprise provider web portals, including team coaching and development, budget, systems analysis, coding, testing and production support.
• Transformed delivery model from Waterfall to Agile, including coaching, process and tool adoption for business and IT teams, increasing quality and speed to market.
• Developed and managed strategy that improved application performance, stability, security and quality by decreasing outages 44%, reducing impact to business 72%, eliminating 1.5K aged security vulnerabilities, reducing.

Indianapolis, Indiana, US

• Managed global team responsible for end-to-end delivery of correspondence management, enterprise metrics, enterprise intranet and SharePoint applications, including budget, systems analysis, development, testing and.
• Oversaw troubled implementation of Correspondence Management platform, optimizing team, operating model, and automating intake and governance models within 3 months.
• Introduced first-time social and collaboration capabilities to enterprise intranet. Runner up for industry Ragan Employee Communication Award.
• Developed strategy to centralize and optimize reporting functions and resources across the organization to eliminate redundancy, simplify, standardize and increase self-service capabilities.

Hartford, Connecticut, US

• Supervised team responsible for strategy and planning, operations, risk, talent strategy, leadership development, budget management / forecasting, offshore relationships, division partnerships, all communications and.
• Implemented process changes that reduced cost center variance on $100M budget 97%; $2.9M annually.
• Developed customized diversity and sensitivity training to increase awareness and enhance team collaboration.
• Developed organization and vendor Balanced Scorecards, improving quality, performance and health.

Hartford, Connecticut, US

• Supported organization in driving all management operations and strategic planning, offshore vendor contracting, executive and organizational communications, and strategic initiatives and special projects.
• Partnered with senior executives to define, develop and implement first multi-year strategy and roadmap.
• Led cross-functional team to improve associate engagement results, including strategy and plan execution.
• Ran process improvement and change management initiatives for architecture, increasing efficiency.
• Managed development and implementation of estimation tool, increasing efficiency and estimation re-use.
• Led cross-organizational program to implement Centers of Excellence for critical skills.

Charlotte, NC, US

• Managed team responsible for automating line of business treasury services end-to-end implementation processes.
• Defined and executed strategy to automate data capture, automated tracking and processing of form data, resulting in 50-80% reduction in cycle time, 50% reduction in re-work, reduction in call volume and streamlined.
• Identified and implemented electronic form enhancements, resulting in 25% efficiency improvement and 18% quality improvement.
• Managed multimillion-dollar initiative to build a single technology platform for delivery of enterprise customer service and implementation functions; included organizational shifting, re-alignment of responsibilities.
• Determined and executed strategy for short and long-term initiatives to e-enable line of business processes.
• Performed contract negotiations, management/coordination of outside vendors.

Charlotte, NC, US

* Managed highly complex and technical implementations involving all Cash Management products for large commercial customers involving cross-functional teams comprised of sales, operations, IT and client.* Mentored, coached and trained newly hired implementation managers.* Streamlined department workflow, resulting in 20% increased capacity.* Achieved.

Charlotte, NC, US

• Streamlined Corporate Security workflow, resulting in 17k hours in annual efficiency. Designed customized automation approach to all Corporate Security functions.
• Opened 2 new Lockbox sites (Santa Ana, CA and Atlanta, GA); planned, trained, coordinated vendors, opened operations.
• Analyzed large corporate client Accounts Receivable systems (i.e. Bloomberg) to automate cash application function through intraday image application. Quality relationship manager for all large corporate and commercial.