Susann Jost Email and Phone Number
Susann Jost work email
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Susann Jost personal email
Crafting the ideal customer journey, dissecting revenue streams, and discovering new distribution channels - these are my realms of expertise. With a background in the (luxury) hotel industry, I've honed my skills in guest relations, reservations, and revenue management. Sharing my knowledge comes naturally to me. Through my journey in hospitality, I've cultivated the art of teamwork, extracting the best from each member, adapting swiftly to new circumstances, and handling high-maintenance clientele. I also have a passion for diving into numbers and analyzing data. Currently, I'm immersed in the world of hotel tech, where I combine my industry knowledge with technological innovations.
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Assistant Consultant Aplication SupportMyhotelshop Gmbh, A Rategain CompanyLeipzig, Sn, De
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Key-Account-ManagerMyhotelshop Gmbh, A Rategain Company May 2022 - PresentLeipzig, Sachsen, DeutschlandAs an Account Manager for our top clients, my responsibilities include developing strategies to continuously increase direct sales, creating and evaluating performance analyses, and continuously optimizing online marketing campaigns, hotel websites, and booking engines. Additionally, I provide support with Google Analytics and assist in the implementation of new tracking solutions.
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Revenue ConsultantDirs21 By Touronline Ag Jul 2021 - Apr 2022Leipzig, Saxony, GermanyAs a proactive and reactive customer support specialist for our systems, I handle optimizing our customers' performance through both tactical and strategic consulting. This includes the preparation and execution of webinars and seminars, as well as conflict resolution and troubleshooting when problems arise. -
Reservations & Revenue Manager At Légère HotelgroupFibona® Hotel Collection Aug 2019 - Jul 2021Leipzig, Sachsen, DeutschlandIn my role, I am responsible for implementing reservation standards and procedures, introducing and developing revenue operations both during and beyond the pre-opening phase. I collaborate closely with the Group Head of Revenue to design and evaluate pricing strategies. Additionally, I create promotional plans aimed at boosting room revenue during periods of high demand. Generating daily, weekly, and monthly reports for the General Manager and Headquarters is also part of my duties. Furthermore, I focus on optimizing and expanding distribution partnerships, while also challenging and influencing the hotel to enhance service levels and operational standards. -
Reservations SupervisorConservatorium Hotel Aug 2015 - Jul 2019Amsterdam Area, NetherlandsIn my four years at this distinguished 5-star hotel, I progressed from Reservations Agent to Supervisor. Co-leading the reservations team, I ensured smooth operations and supported the Director of Revenue with tasks like pricing and package creation. Maintaining high-quality standards was paramount, as was coaching and developing the team to excel in their roles. -
Front Office SupervisorThe College Hotel Mar 2014 - Jul 2015Amsterdam Area, NetherlandsAs the overseer of all Front Office operations during morning, evening, or night shifts, my responsibilities include leading and coaching students, providing them with instructions and feedback to foster their development. I ensure a positive learning environment for the students while also checking room and restaurant reservations for the following day. Additionally, I assist guests and handle complaints, ensuring their satisfaction. Furthermore, I am ready to step in as Duty Manager when needed.
Susann Jost Skills
Susann Jost Education Details
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Stenden University Of Applied ScienceGraduated -
Dr. P. Rahn & PartnerGraduated
Frequently Asked Questions about Susann Jost
What company does Susann Jost work for?
Susann Jost works for Myhotelshop Gmbh, A Rategain Company
What is Susann Jost's role at the current company?
Susann Jost's current role is Assistant Consultant Aplication Support.
What is Susann Jost's email address?
Susann Jost's email address is su****@****tel.com
What schools did Susann Jost attend?
Susann Jost attended Stenden University Of Applied Science, Dr. P. Rahn & Partner.
What skills is Susann Jost known for?
Susann Jost has skills like Fidelio, Opera, Microsoft Office, Excel, Powerpoint, Micros, Spss, Front Office, Sales Support, Organizing Meetings, Hotel Reservations, Revenue Management.
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