Susan Nolan Sphr, Shrm-Scp Email & Phone Number

Greater Atlanta Area

Consult with client organizations to increase effectiveness in developing and achieving overall and business unit goals. Partner with clients in developing goals, strategies and tactics which enable the success of business, healthcare and not-for-profit clients.• Provide project development, organization strategy, project development and marketing consulting to organizations - healthcare industry, businesses and not-for-profits.• Apply and utilize cutting edge Integrative Healthcare initiatives that improve health, increase productivity, lower costs and strengthen employee engagement.• Focus cutting edge Integrative Healthcare knowledge and expertise to help fill existing gaps in meeting the needs of individuals, healthcare providers and employers.• Utilize experience consulting with multiple professionals in a national, top-tier healthcare organization on project development, business strategy and marketing.

One Of The Top 10 Banks In The United States

• Member of Georgia President’s senior leadership team for achieving Georgia’s ambitious growth goals as a key part of the overall corporate strategy. • Consistently utilized to assist the bank’s rapid growth and play a key role in building the leadership team.• One of the top 300 executives among the bank's 22,000 employees.• Successfully developed and implemented business and human resources strategies that resulted in achieving top tier business unit goals.

One Of The Top 10 Banks In The United States

Provided oversight of the strategic development and management of Human Resources programs and services. Supported business unit goals/strategies. Ongoing direct interface with high-level executives including EVP heads of business units, their leadership teams and the CEO. Clients include Credit/Risk, Commercial, Marketing, Product, Legal, SunTrust Online (STOLI).• Strategic partner to all client groups inclusive of organizational design, business definition, modeling and retention. • Designed and implemented retention initiative resulted in a 20-point reduction in turnover (from 55% to 35%) in one year for the six STOLI call centers.• Liaised with business units and their senior executives to recommend enhancements or changes to improve business processes and reduce corporate risk and insure consistency and appropriate application of corporate HR policy.• Coordinated, facilitated and implemented a Talent Management initiative which resulted in succession planning and career pathing for all high potential employees and all direct reports to senior leadership.

One Of The Top Global Airlines

Aligned all corporate talent management programs, strategies and deliverables to business strategy. Partnered with business unit HR leaders and functional learning leaders on design and implementation. Provided oversight to corporate-wide assessments for 60,000 employees.• Led the talent management strategy and project direction for the alignment of succession planning, performance management and leadership development which resulted in an integrated system and executive feedback processes for promotion, retention and movement of management and leadership talent for the business.• Managed the implementation of an online, web-based performance management behavioral system that interfaced with Delta’s reward and recognition processes and tools.• Successfully resolved widely divergent views on project management by planning and implementing a series of negotiations and teambuilding which resulted in best practices across the organization.

• HR direction, leadership and support to 2 key corporate staff units.• Provided guidance to the EVP/Chief Marketing Officer, the VP/Customer Marketing, the SVP/NetworkManagement and their respective staffs on all compensation, staffing and termination actions.• Led a coordinated recruitment and staffing effort that realigned the Marketing function with 4 newlyhired leaders and 100 new hires over a 12 month period, saving the business over $5 million inexternal consulting costs. • Established pipeline for diversity candidates.

Provided HR direction, leadership and support for 4,000 employee business unit with its own P&L. • Consulted with the Senior Vice President of Air Logistics and his staff on all compensation, staffing and termination actions for the division.• Led the HR processes and practices for the business unit through a successful reorganization, with significant downsizing, while maintaining a union-free operation.• Developed and implemented a process which ensured retention and transfer of knowledge from departing experienced employees after the post-9/11 downsizing.• Led executive team in partnering with front line employees on 9/11 in successful emergency effort to remove all freight from 100,000+ square foot warehouse once the attack on the World Trade Center towers became known. Accomplished in under 1 hour.

Delivered communicationsand support for corporate initiatives in 30,000 employee field organization.• Delivered HR generalist support for Delta’s Southeast Region for recruitment, staffing, performancereviews and employee issues.• Maintained a union-free work environment, while implementing station rationalization plans.• Designed and implemented the early retirement option process for Airport Customer Service thatresulted in no involuntary separations as part of divisional restructuring.

Managed the communication process, including messages and media, for the successful roll out ofDelta’s Airport Customer Service technology upgrade that involved 70,000 employees across thecorporation and Delta’s customer base and which set the stage for airport customer kiosks.• Maintained the central point of coordination for all business unit inquiries, issues and problemresolution for the project.

Managed front line initiatives that led to the implementation of flexible work hours, changes in briefing times and training productivity. Yielded over $1 million in savings.

Managed an operating plan of over $2 million that delivered customer service training to over 50,000 employees; and led Delta into the top tier of major airlines on customer service measures.

Executive support to corporate Senior VicePresident.

Research support to the Director of EO for discrimination charges against company.

• Line manager with as many as 13 direct reports and responsibility for 3,000 people.• Implemented the reorganization of Atlanta base (3,000 employees).• Team leader on a merger and a subsequent acquisition (including an assignment in India)• Coordinated strategy and implementation for front line personnel meetings and trade shows.

Integrative Health Leadership Program

One-of-a-kind program developed at Duke in concert with alliance of nationally known experts in Integrative Healthcare. Purpose is.

Graduate, Advanced Management Program

Duke Corporate Education, the highest rated executive education organization in the world, designed and implemented the program..

B.S., Marketing

Activities and Societies: Intercollegiate Sports - Lettered Phi Mu Sorority