Susan Nolan Sphr, Shrm-Scp

Susan Nolan Sphr, Shrm-Scp Email and Phone Number

Executive Vice President / Strategy and Healthcare Leadership at Management Advisory Services, Inc. @
Susan Nolan Sphr, Shrm-Scp's Location
Atlanta, Georgia, United States, United States
Susan Nolan Sphr, Shrm-Scp's Contact Details

Susan Nolan Sphr, Shrm-Scp work email

Susan Nolan Sphr, Shrm-Scp personal email

n/a
About Susan Nolan Sphr, Shrm-Scp

PROFESSIONAL PROFILEAn accomplished leader and consultant with extensive operations, customer service and human resources experience. Successfully developed, implemented and managed strategies, processes and programs in multiple industries improving organizational effectiveness in achieving overall business results. Ability to create practical strategies and execute tactically effective business unit, corporate and global plans. Focusing now on utilizing cutting edge Integrative Healthcare initiatives to improve health, increase productivity, lower costs and strengthen employee engagement.KEY ATTRIBUTES• Ability to think both strategically and tactically; develop and implement effective plans from a business unit, corporate and global perspective • A combination of graciousness, courage and integrity to deal with tough problems effectively• Ability to effectively communicate with and consult with / coach executives, direct reports and others to help achieve organization goals and advise them on human resources management• Exceptional people skills, negotiation/conflict resolution skills, relating to people at all levels• Talent for adapting to change and leading change in an organization • Proven track record in working in and leading multifunctional teams • Extensive operations, customer service and human resources experience with a matrixed global corporation including responsibility for Talent Management for all 60,000 employees• Proactive development and maintenance of broad trend, business, healthcare and technical human resources knowledge, for example:o Graduate of Duke’s Fuqua Graduate School of Business globally focused Advanced Management Programo Graduate of widely acclaimed Duke Medicine Leadership Program in Integrative Healthcareo Earning SPHR and SHRM - SCP certifications CORE COMPETENCIESComplex Problem Solving Leading Change Effective Communications Executive CoachingMultifunctional Team LeadershipConflict Resolution

Susan Nolan Sphr, Shrm-Scp's Current Company Details
Management Advisory Services, Inc.

Management Advisory Services, Inc.

Executive Vice President / Strategy and Healthcare Leadership at Management Advisory Services, Inc.
Susan Nolan Sphr, Shrm-Scp Work Experience Details
  • Management Advisory Services, Inc.
    Executive Vice President / Strategy And Healthcare Leadership
    Management Advisory Services, Inc. Jul 2016 - Present
    Greater Atlanta Area
    Consult with client organizations to increase effectiveness in developing and achieving overall and business unit goals. Partner with clients in developing goals, strategies and tactics which enable the success of business, healthcare and not-for-profit clients.• Provide project development, organization strategy, project development and marketing consulting to organizations - healthcare industry, businesses and not-for-profits.• Apply and utilize cutting edge Integrative Healthcare initiatives that improve health, increase productivity, lower costs and strengthen employee engagement.• Focus cutting edge Integrative Healthcare knowledge and expertise to help fill existing gaps in meeting the needs of individuals, healthcare providers and employers.• Utilize experience consulting with multiple professionals in a national, top-tier healthcare organization on project development, business strategy and marketing.
  • Fifth Third Bank
    Corporate Senior Vice President / Human Resources Hr Director For Georgia
    Fifth Third Bank Jul 2011 - Jul 2016
    One Of The Top 10 Banks In The United States
    • Member of Georgia President’s senior leadership team for achieving Georgia’s ambitious growth goals as a key part of the overall corporate strategy. • Consistently utilized to assist the bank’s rapid growth and play a key role in building the leadership team.• One of the top 300 executives among the bank's 22,000 employees.• Successfully developed and implemented business and human resources strategies that resulted in achieving top tier business unit goals.
    View
  • Suntrust Bank
    First Vp / Human Resources
    Suntrust Bank Jan 2005 - Jul 2011
    One Of The Top 10 Banks In The United States
    Provided oversight of the strategic development and management of Human Resources programs and services. Supported business unit goals/strategies. Ongoing direct interface with high-level executives including EVP heads of business units, their leadership teams and the CEO. Clients include Credit/Risk, Commercial, Marketing, Product, Legal, SunTrust Online (STOLI).• Strategic partner to all client groups inclusive of organizational design, business definition, modeling and retention. • Designed and implemented retention initiative resulted in a 20-point reduction in turnover (from 55% to 35%) in one year for the six STOLI call centers.• Liaised with business units and their senior executives to recommend enhancements or changes to improve business processes and reduce corporate risk and insure consistency and appropriate application of corporate HR policy.• Coordinated, facilitated and implemented a Talent Management initiative which resulted in succession planning and career pathing for all high potential employees and all direct reports to senior leadership.
    View
  • Delta Air Lines
    Corporate Manager - Global Talent Management
    Delta Air Lines Dec 2003 - Jan 2005
    One Of The Top Global Airlines
    Aligned all corporate talent management programs, strategies and deliverables to business strategy. Partnered with business unit HR leaders and functional learning leaders on design and implementation. Provided oversight to corporate-wide assessments for 60,000 employees.• Led the talent management strategy and project direction for the alignment of succession planning, performance management and leadership development which resulted in an integrated system and executive feedback processes for promotion, retention and movement of management and leadership talent for the business.• Managed the implementation of an online, web-based performance management behavioral system that interfaced with Delta’s reward and recognition processes and tools.• Successfully resolved widely divergent views on project management by planning and implementing a series of negotiations and teambuilding which resulted in best practices across the organization.
    View
  • Delta Air Lines
    Division Hr Manager, Marketing/Network Management
    Delta Air Lines Jun 2002 - Nov 2003
    • HR direction, leadership and support to 2 key corporate staff units.• Provided guidance to the EVP/Chief Marketing Officer, the VP/Customer Marketing, the SVP/NetworkManagement and their respective staffs on all compensation, staffing and termination actions.• Led a coordinated recruitment and staffing effort that realigned the Marketing function with 4 newlyhired leaders and 100 new hires over a 12 month period, saving the business over $5 million inexternal consulting costs. • Established pipeline for diversity candidates.
    View
  • Delta Air Lines
    Division Hr Manager, Air Logistics
    Delta Air Lines Apr 2001 - May 2002
    Provided HR direction, leadership and support for 4,000 employee business unit with its own P&L. • Consulted with the Senior Vice President of Air Logistics and his staff on all compensation, staffing and termination actions for the division.• Led the HR processes and practices for the business unit through a successful reorganization, with significant downsizing, while maintaining a union-free operation.• Developed and implemented a process which ensured retention and transfer of knowledge from departing experienced employees after the post-9/11 downsizing.• Led executive team in partnering with front line employees on 9/11 in successful emergency effort to remove all freight from 100,000+ square foot warehouse once the attack on the World Trade Center towers became known. Accomplished in under 1 hour.
    View
  • Delta Air Lines
    Hr Manager, Airport Customer Service
    Delta Air Lines Aug 1999 - Mar 2001
    Delivered communicationsand support for corporate initiatives in 30,000 employee field organization.• Delivered HR generalist support for Delta’s Southeast Region for recruitment, staffing, performancereviews and employee issues.• Maintained a union-free work environment, while implementing station rationalization plans.• Designed and implemented the early retirement option process for Airport Customer Service thatresulted in no involuntary separations as part of divisional restructuring.
    View
  • Delta Air Lines
    Manager, Communication, Corporate Worldwide Airport Technology Upgrade
    Delta Air Lines Jan 1999 - Jul 1999
    Managed the communication process, including messages and media, for the successful roll out ofDelta’s Airport Customer Service technology upgrade that involved 70,000 employees across thecorporation and Delta’s customer base and which set the stage for airport customer kiosks.• Maintained the central point of coordination for all business unit inquiries, issues and problemresolution for the project.
    View
  • Delta Air Lines
    Manager, Development Programs
    Delta Air Lines Mar 1998 - Dec 1998
    Managed front line initiatives that led to the implementation of flexible work hours, changes in briefing times and training productivity. Yielded over $1 million in savings.
    View
  • Delta Air Lines
    Coordinator, Corporate Customer Service Training Program
    Delta Air Lines Jan 1996 - Feb 1998
    Managed an operating plan of over $2 million that delivered customer service training to over 50,000 employees; and led Delta into the top tier of major airlines on customer service measures.
    View
  • Delta Air Lines
    Executive Assistant, Corporate Headquarters
    Delta Air Lines Dec 1994 - Dec 1995
    Executive support to corporate Senior VicePresident.
    View
  • Delta Air Lines
    Corporate Equal Opportunity, Human Resources
    Delta Air Lines Sep 1994 - Dec 1994
    Research support to the Director of EO for discrimination charges against company.
    View
  • Delta Air Lines
    Operational Leadership Roles,
    Delta Air Lines May 1978 - Aug 1994
    • Line manager with as many as 13 direct reports and responsibility for 3,000 people.• Implemented the reorganization of Atlanta base (3,000 employees).• Team leader on a merger and a subsequent acquisition (including an assignment in India)• Coordinated strategy and implementation for front line personnel meetings and trade shows.
    View
  • Federated Department Stores
    Executive Trainee / Assistant Buyer
    Federated Department Stores Jun 1977 - May 1978
    View

Susan Nolan Sphr, Shrm-Scp Skills

Talent Management Performance Management Succession Planning Leadership Strategy Human Resources Management Team Building Business Strategy Executive Coaching Recruiting Mergers And Acquisitions Change Management Cross Functional Team Leadership Coaching Risk Management Team Leadership Organizational Development Employee Engagement Organizational Design Training Strategic Planning Marketing Project Management Executive Management Onboarding Talent Acquisition Risk Assessment Leadership Development Entrepreneurship Personnel Management Program Management Deferred Compensation Business Planning Operations Management Employee Relations Matrix Management Team Management Banking Retail Banking Commercial Banking Integrative Thinking Financial Services

Susan Nolan Sphr, Shrm-Scp Education Details

Frequently Asked Questions about Susan Nolan Sphr, Shrm-Scp

What company does Susan Nolan Sphr, Shrm-Scp work for?

Susan Nolan Sphr, Shrm-Scp works for Management Advisory Services, Inc.

What is Susan Nolan Sphr, Shrm-Scp's role at the current company?

Susan Nolan Sphr, Shrm-Scp's current role is Executive Vice President / Strategy and Healthcare Leadership at Management Advisory Services, Inc..

What is Susan Nolan Sphr, Shrm-Scp's email address?

Susan Nolan Sphr, Shrm-Scp's email address is su****@****inc.net

What schools did Susan Nolan Sphr, Shrm-Scp attend?

Susan Nolan Sphr, Shrm-Scp attended Duke University Medicine, Duke University - The Fuqua School Of Business, University Of North Georgia.

What are some of Susan Nolan Sphr, Shrm-Scp's interests?

Susan Nolan Sphr, Shrm-Scp has interest in Established In 1938, Women And Children, Temporary Shelter, Recovery Programming, Through Christ.

What skills is Susan Nolan Sphr, Shrm-Scp known for?

Susan Nolan Sphr, Shrm-Scp has skills like Talent Management, Performance Management, Succession Planning, Leadership, Strategy, Human Resources, Management, Team Building, Business Strategy, Executive Coaching, Recruiting, Mergers And Acquisitions.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.