Susan Noles Email & Phone Number

Mendota, IL, US

Plano, Illinois, United States

Plano IL

• Developed and managed distribution networks through out the world.
• Setup and managed worldwide distribution network including distributors, buying groups, multi-store and independent dealer networks.
• Oversaw competitive analysis, sales program development, and marketing to insure consistent branding strategies to expand worldwide presence.
• Established and successfully managed independent sales representative teams.
• Extensive experience managing multiple brands and channels of distribution concurrently.
• Successfully created and managed internal teams to oversee forecasting, merchandising, marketing, distribution and customer service.

• Played an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Responsible for the development and achievement of sales through the direct sales channel.
• Focused growing and developing existing clients, together with generating new business.
• Wrote business plans for all current and opportunity tender business.
• Was the key interface between the customer and all relevant divisions.

• Responsible for creating and sustaining new sales, contracting, establishing and keep a good working rapport with resellers, various departments and dealing with channel programs.
• Communicated well with Clients about products and offered services
• Remained updated with companies competitions, their products and problems Attended trade shows, seminars, product launchings and other events related to industry
• Worked with promotions to increase sales through events and other activities, as well as expand relationships of existing customers.

Plano IL

• Coordinated sales team by managing schedules, filing important documents and communicating relevant information
• Ensured the adequacy of sales-related equipment or material
• Responded to complaints from customers and gave after-sales support when requested
• Stored and sorted financial and non-financial data in electronic form and present reports
• Handled the processing of all orders with accuracy and timeliness
• Informed clients of unforeseen delays or problems

Awarded Scheduled 78 and schedule 84 for GSA Advantage

• Defined and communicated customer service standards
• Oversaw the achievement and maintenance of agreed customer service levels and standards
• Ensured the necessary resources and tools were available for quality customer service delivery
• Reviewed customer complaints
• Tracked customer complaint resolution
• Handled complex and escalated customer service issues

 Responded to incoming calls, emails and other message from customers and gave them the right answers and directions Gave accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals Carefully identified problems that might arise from operations with the use of ethical procedures and.