Susan Noles Email & Phone Number

Mendota, Il, Us

Plano, Illinois, United States

Plano Il

Developed and managed distribution networks through out the world.• Setup and managed worldwide distribution network including distributors, buying groups, multi-store and independent dealer networks.• Oversaw competitive analysis, sales program development, and marketing to insure consistent branding strategies to expand worldwide presence.• Established and successfully managed independent sales representative teams.• Extensive experience managing multiple brands and channels of distribution concurrently.• Successfully created and managed internal teams to oversee forecasting, merchandising, marketing, distribution and customer service.

• Played an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.• Responsible for the development and achievement of sales through the direct sales channel.• Focused growing and developing existing clients, together with generating new business.• Wrote business plans for all current and opportunity tender business.• Was the key interface between the customer and all relevant divisions.

• Responsible for creating and sustaining new sales, contracting, establishing and keep a good working rapport with resellers, various departments and dealing with channel programs.• Communicated well with Clients about products and offered services• Remained updated with companies competitions, their products and problems Attended trade shows, seminars, product launchings and other events related to industry• Worked with promotions to increase sales through events and other activities, as well as expand relationships of existing customers.

Plano Il

• Coordinated sales team by managing schedules, filing important documents and communicating relevant information• Ensured the adequacy of sales-related equipment or material• Responded to complaints from customers and gave after-sales support when requested• Stored and sorted financial and non-financial data in electronic form and present reports• Handled the processing of all orders with accuracy and timeliness• Informed clients of unforeseen delays or problems• Monitored the team’s progress, identified shortcomings and proposed improvements• Assisted in the preparation and organizing of promotional material or events

Awarded Scheduled 78 and schedule 84 for GSA Advantage

• Defined and communicated customer service standards• Oversaw the achievement and maintenance of agreed customer service levels and standards• Ensured the necessary resources and tools were available for quality customer service delivery• Reviewed customer complaints• Tracked customer complaint resolution• Handled complex and escalated customer service issues• Monitored accuracy of reporting and data base information• Identified and implemented strategies to improve quality of service, productivity and profitability• Liaised with company management to support and implement growth strategies• Co-ordinated and managed customer service projects and initiatives• Ensured budget requirements were met

 Responded to incoming calls, emails and other message from customers and gave them the right answers and directions Gave accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals Carefully identified problems that might arise from operations with the use of ethical procedures and professional judgment Use expertise to build strong healthy relationships with clients, and create an open and accessible communication rout for free flow of information Liaise with other trainers/training departments. Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.