Susano Nuño Email & Phone Number

New York City Metropolitan Area

Brooklyn, New York, United States

Beverly Hills Ca, United States

•Service customers by utilizing proper discovery including but not limited to appointment set up, in house measuring, fabric choice, fittings and follow up.•Support sales team by leading product knowledge meetings and helping with outreach strategies•Deliver outstanding after-sale service by building and sustaining exceptional communication with customers regarding the status of their orders/alterations.•Initiate return business by reaching out to clients regarding new merchandise, special events and Made to Measure trunk shows.•Manage daily operations including supervising Tailor Shop, managing transfers and processing new collections.

Century City

•Responsible for leading a team of 18 sales professionals and exceeding sales plan with a 13.5% increase to LY and 5.1% increase to PL while becoming the #1 ranking Men’s business.•Directed sales and service, recruiting and training talent to exceed benchmark goals and elevate service scores, client sales and account metrics.•Analyzed market and business trends to influence product assortment.•Used relationship building skills with team, customers and vendor as a catalyst for success.

Beverly Center

•Communicated daily sales and business recaps with team members to ensure clear direction. •Maintained an excellent sales environment and coached sales associates to better assess their wants and needs. •Upheld store visuals in between floor sets ensuring that merchandizing was kept to company standards. •Composed weekly sales reports summarizing business trends, areas of opportunity and store trends.

Sherman Oaks / Beverly Center

•On boarding and training new associates in product knowledge, and company sales strategies which ultimately lead to gold-selling performances.•Responsible for submitting company reconciliation forms on a daily basis in addition to composing monthly store progress reports to corporate offices.•Act as the primary liaison between sales associate team and general manager.•Established as the top performing store in the LA market.

Beverly Center

•Successfully managed and developed a team of 15+ sales associates and 3 assistant managers; ranked as one of the top-grossing sales teams in the California.•Upheld company standards by maintaining store visuals and keeping an appealing storefront in addition to ensuring the care and organization of all garments and accessories.•Responsible for composing weekly schedules and relaying business reports to regional and district managers.•Worked with management team to ensure that their individual collections were performing according to company sales plans and helped asses areas of opportunity to help them achieve their goals.

•Developed a highly dependable management team with an eagerness to grow and succeed.•Successfully managed team of sales associates to become the top performing store in Los Angeles while earning store of the month 4 consecutive times.•Responsible for all paperwork including creating associate schedules, weekly and monthly financial reports, shrink reports and conducting weekly inventory. •Had weekly conference calls with buyers to ensure that we had correct product assortment and sizing according to business needs and market trends.

Bachelor'S Degree, Business Administration And Management, General

Ged, General Studies

General Studies