Susan Cranford Email and Phone Number

Responsible for territory growth with existing account base and new business development. Currently responsible for IN, IL, some parts of Mo and parts of KY.

Reported to the Regional VP of Sales. Responsible for Government sales, responding to RFQ’s (Request for Quote) reviewing and responding to bids. Sought out opportunities to be in front of bids and contracts, educating sales force in identifying opportunities in government, and in guiding and writing RFQ’s to Orion specs. Key Accomplishments include:• Raised the visibility of new product lines and services through increased exposure with trade shows, marketing materials and joint customer visits.• Assisted current reseller in growing sales through training (including how to look for government opportunities), promotions, and joint customer visits.• Executed internal and external communication plans for Government expansions.• Planned and promoted major events targeted at customers and associates.• Handled customer complaint process to focus on service recovery and improved customer satisfaction.• Executed and convinced senior management of the value and return on Government opportunities.• Provided detailed market analysis of Government environment.

One of the largest suppliers of MRO products in the world, it is a Fortune 500 Company that posted sales over $8 billion.Regional Program Manager Great Lakes (2010-2012)Reported to the Regional VP of Sales- Great Lakes Region. Responsible for overall business growth and best practices for janitorial and LEEDs environments. Specialization in public health settings to include: health care, distribution, office space, manufacturing and schools. Managed over 130 account managers, 13 District Sales Managers, 20 Major Account and Corporate Account Managers with an established sales goal of $33M. Key Accomplishments include:• Established and executed sales strategies, tactics and coordinated cross functional integration between sales force, customers, and vendors within the region. Administered sales plans and training to increase the Jan/San portfolio• Educated and trained Grainger sales force in Chemical Environments and LEEDs programs. • Planned and promoted trade shows and events targeting customers, vendors and Grainger teams.• Trained, developed and established best practices for resolving customer issues with a focus on service and inventory management, resulting in improved customer satisfaction.• Managed contracts for GPO’s, State and local government and corporate accounts ranging from $200k annually to over $30M. 2010-201Commercial Account Manager San Diego (2008-2010) Reported to: District Sales Manager Key Accomplishments include:• Increased sales from 60% to 100% in first year applying inventory managements systems and improved customer service. • Volunteered to be the JanSan/LEEDs team expert.Government Account Manager Las Vegas (2005-2008)Reported to: District Sales ManagerKey Accomplishments include:• First in country to install inventory systems in government environments which was previously viewed as a barrier. • Recipient of Corporate Awards: Customer First Award, Apex Award (for top line sales).

This was a part time job to keep up on my nursing.Reported to RN.Nursing duties to include daily medications, injections, assisting physician with residents’ assessments with their mental and physical activities. Key accomplishments included:• Directed the wellbeing of 90+ residents• Oversaw activities of 15 caregivers to insure care and treatment of residents.• Created care plans for residents and their families.• Assisted with Hospice care.

Branch Sales Manager-Konica Minolta 1999-2005Key Account Executive (2001-2003) Account Executive (1999-2001)Reported to Regional sales VPKonica Minolta Business Solutions U.S.A., Inc. is a leader in enterprise content management, technology optimization and cloud services. Started as Account Executive cold calling, driving business with current customers in business equipment. Promoted to Key Accounts driving sales in the corporate customers through cold calling and maintaining current customers. Promoted to Branch Manager, recruiting sales talent and motivating sales talent in a competitive team environment. Managing expenses and overseeing contracts.Key accomplishments included:• Directly managed a team of 7-10 account executives.• Consistently top 10% in country for sales, numerous awards and President Clubs, including “Super Achiever”.• Recruited, coached and motivated high performing sales team.

Flight Medic, OR Tech, ER and Immunzation NCOIC