Susan Ash

Susan Ash Email and Phone Number

Director, Strategic Programs Management - Platform and Heroku Enablement @ Salesforce
Atlanta, GA, US
Susan Ash's Location
Atlanta Metropolitan Area, United States, United States
About Susan Ash

PROFILE Seasoned, results-driven utility player with 27+ years experience delivering thought leadership, execution, and impact in fast-paced, ambiguous environments. Proven ability to create, champion, and implement strategic programming in diverse industries. Uniquely skilled in management up, across, and down in highly-matrixed structures. Known for practical influence, fearless purposefulness, and joy.SKILLS AND EXPERTISELeadership and Vision - Program Design / Management – Stakeholder Management - Learning Strategy – Content, Messaging, and Communications - Problem-Solving - Storytelling - Event Production

Susan Ash's Current Company Details
Salesforce

Salesforce

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Director, Strategic Programs Management - Platform and Heroku Enablement
Atlanta, GA, US
Website:
salesforce.com
Employees:
83776
Susan Ash Work Experience Details
  • Salesforce
    Director, Strategic Programs Management - Platform And Heroku Enablement
    Salesforce
    Atlanta, Ga, Us
  • Salesforce
    Director, Global Training & Program Success - Tableau
    Salesforce May 2024 - Present
    San Francisco, California, Us
    Recruited to high-visibility role to reimagine enablement while driving capacity and efficiency.- Aligned operations, global delivery, and program resources to optimize productivity - Brought enablement business into central operations tool, achieving executive visibility to priorities, capacity, risks, issues, and dependencies - Created and drove consistency in program operation, delivery, and impact measurement - Marquee deliverables: - Created a leader-first enablement strategy with $26m ACV impact potential - Streamlined onboarding experience, reducing seat time by 40% - Drove role-based product enablement strategy and execution including two global product certifications in first 90 days
  • Salesforce
    Director - Strategic Programs (Formerly Executive Programs)
    Salesforce Sep 2022 - May 2024
    San Francisco, California, Us
    Expanded Executive Programs’ charter/team to include strategy to complement former operationalization of executive leaders’ highest-priority global initiatives. - Led shift to strategic posture by coaching team through strategic POV development and defensible decision-making. - Marquee strategic programs included: - FY25 Global Kickoff: 3+ weeks of learning tailored to 22 individual OUs and 29k learners, including a simulation for 15k learners globally. FY25 Q1 Exceptional Performer Award. - Pivot to AI: achieved 2M AI customer conversations and delivered ongoing programming to build team’s acumen and confidence - influencing global pipeline by $12m - Predictive Enablement Engine: global launch of AI-driven app that delivers personalized learning at scale - impacting +40k leaders and learners globally - Predictable quarterly enablement: redesigned 2-2-2 learning model to simplify enablement expectations for +50k learners each quarter
  • Salesforce
    Director - Customer 360 Sales Methodology
    Salesforce Feb 2022 - Aug 2022
    San Francisco, California, Us
    Operationalized next-level maturity, adoption, and accountability to the sales methodology which directly impacted annual contract value. Supported +17k sales and solutions roles with strategic partnership to +10k Customer Success roles. - Drove accountability by delivering high-touch workshops that brought support and awareness to leaders in lowest-adopting OUs. - Delivered technology toolkits to help sellers leverage the right tools at the right time to achieve expected actions in the methodology. - Evolved and standardized the methodology through content management strategies, integration of processes, and partnerships with sales teams using creative approaches that might warrant global adoption.
  • Salesforce
    Director - Executive Programs
    Salesforce Aug 2020 - Feb 2022
    San Francisco, California, Us
    Operationalized executive leaders’ highest-priority strategic visions as individual contributor, then formed a team to scale the model. Leveraged people, process, and technology to accelerate execution and brought efficiencies and world-class experiences to learners and enablers. - Operationalized programming to achieve 1M (FY20) and 5M (FY21) customer contacts, directly influencing global pipeline. - Activated and led cross-functional workgroups to execute FY22 and FY23 Global Kickoffs consisting of 3+ weeks of learning priorities, including a simulation experienced by 25k learners globally. - Alignment resulted in 25% increased revenues YOY. - Established “2-2-2” operational model to deliver predictable quarterly enablement and reporting to +50k learners each quarter.
  • Salesforce
    Sr. Manager, Enablement Program Development
    Salesforce Jul 2018 - Aug 2020
    San Francisco, California, Us
    Designed and delivered learning to build industry expertise and confidence among 2,500 Healthcare and Life Sciences sellers. - Envisioned, championed, and built 17-course Foundations curriculum; result: record-breaking +2,000 completions and direct impact to industry pipeline. - Scaled the Salesforce Industry Learning Catalog by developing 72 courses with an average 4.41 CSAT in 18 months. - Collective program execution enabled +65k learners and directly influenced global pipeline.
  • North Highland
    Salesforce Training Lead (Consultant)
    North Highland Apr 2017 - Jul 2018
    Atlanta, Ga, Us
    Designed learning strategies and materials to support 400+ international consultants. - Aligned business objectives with program deliverables, authored and maintained all content (on-demand, standalone vILT, eLearning modules), facilitated all learning sessions. - Influenced implementation process and design, communication, and change management efforts to strengthen learners’ Salesforce experience and drive adoption.
  • Veritiv Corporation
    Senior Sales Training Manager
    Veritiv Corporation Feb 2016 - Apr 2017
    Atlanta, Georgia, Us
    Developed and executed strategic, high-impact learning solutions to serve 1,800 sellers across four business units. New role responsible to deliver engagement, process, and performance outcomes where leadership, strategy, content, and resources did not previously exist. - Delivered a long-term learning strategy that achieved sales, organizational, and cultural goals. Led all aspects including program strategy and design, budget, resources, strategic partnerships, implementation, and administration. Designed structure for new sales learning team and recruited talent. - Designed, developed, and delivered all sales training content including sales/sales leadership onboarding and strategic use of CRM tool (Salesforce). Launched first full-scale sales onboarding within 14 weeks of employment.
  • Land O'Lakes
    Senior Events Program Manager
    Land O'Lakes May 2013 - Feb 2016
    Arden Hills, Minnesota, Us
    Led the strategy, design, management, and execution of key internal and customer-facing events across corporate Land O’Lakes. Program range: 650-3,000 attendees. - Designed vision for highest-profile domestic and international strategic events. Direct oversight of $20M budget serving +7,000 attendees annually and supporting key audiences including executive leadership, customers, and strategic partners representing $3.5B in sales. Recruited into custom role by Land O’Lakes President and CEO. - Functioned as principal client contact delivering thought leadership and end-to-end project management services from concept development to execution.
  • Land O'Lakes
    Sales Training Manager
    Land O'Lakes Sep 2008 - May 2013
    Arden Hills, Minnesota, Us
    Directed national sales education and employee development programming. New role responsible to develop, deploy, and maintain training curricula for sales employees where no previous resources existed. - Designed learning strategies to support post-merger sales organization. Delivered curricula and experiential learning that drove adoption of new selling behaviors and unified culture. Directly contributed to doubled revenue ($4B - $8B). - Drove all content development, including strategy to align skills training with sales imperatives to maximize adoption. Launched creative mobile training strategy and authored first-ever New Employee Orientation.
  • Eclipsys Corporation (Now Allscripts)
    Sales Education Director
    Eclipsys Corporation (Now Allscripts) Jan 2003 - Jul 2008
    Chicago, Il, Us
    Led training for national Enterprise Sales organization. Responsible for quarterly national sales education programs, audience-specific training curricula, and employee development. - Managed instructor-led and distance learning workshops, including quarterly national sales education programs, sales orientation, and online seminars. Responsibilities included development of program objectives and agenda, content, and event execution including budget, facility, A/V, transportation, registration, creative, and on-site management.
  • Eclipsys Corporation (Now Allscripts)
    Educational Consultant
    Eclipsys Corporation (Now Allscripts) May 2000 - Jan 2003
    Chicago, Il, Us
    Managed client and internal training for Eclipsys Integration Solutions. Consistently earned highest company-wide instructor evaluation scores.
  • Suntrust Mortgage, Inc. (Now Truist)
    Training And Development Specialist
    Suntrust Mortgage, Inc. (Now Truist) Sep 1997 - May 2000
    • Co-authored and facilitated monthly five-day Loan Officer University training• Developed and facilitated all product training for the STI mortgage line of business• Managed internal training for SunTrust Mortgage, Inc.

Susan Ash Skills

Strategic Planning Project Management Strategy Cross Functional Team Leadership Leadership Training Management Sales Strategic Leadership Event Management Program Management Learning Management Business Planning Sales Management Event Marketing Strategy Business Development Leadership Development Strategy Execution Marketing Communications Salesforce.com Team Building T&d Healthcare Team Leadership Integrated Marketing Retail Organizational Development Coaching Change Management Finance Marketing Talent Management

Susan Ash Education Details

  • Samford University
    Samford University
    General

Frequently Asked Questions about Susan Ash

What company does Susan Ash work for?

Susan Ash works for Salesforce

What is Susan Ash's role at the current company?

Susan Ash's current role is Director, Strategic Programs Management - Platform and Heroku Enablement.

What is Susan Ash's email address?

Susan Ash's email address is sl****@****kes.com

What is Susan Ash's direct phone number?

Susan Ash's direct phone number is +177039*****

What schools did Susan Ash attend?

Susan Ash attended Samford University.

What skills is Susan Ash known for?

Susan Ash has skills like Strategic Planning, Project Management, Strategy, Cross Functional Team Leadership, Leadership, Training, Management, Sales, Strategic Leadership, Event Management, Program Management, Learning Management.

Who are Susan Ash's colleagues?

Susan Ash's colleagues are Bill Davidison, Fatma Ramadhani, Dongming Bi, Mae Bolton, Akhilesh Chunduri, Martha Luna, Mayur Rohra.

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