Susan Otterson, Mba Email & Phone Number

Phoenix, AZ, US

Livermore, California, United States

· Create custom Driver's Handbooks for new bus fleets.· Compare engineering drawings and specifications to ensure accuracy.· Create illustrations using engineering drawings and photos.· Identify areas for process improvement, and implement effective change.

Livermore, CA

· Created parts manuals for new custom bus fleets.· Researched parts-related information and drawings.· Created new modular pages from engineering drawings and BOMs.· Converted CAD files into illustrations.· Consolidated modular content into a 1,000+ page custom parts manual.

San Ramon, CA

· Edited internal gas operations guidance documents for grammar and style.· Performed pre-publication quality review for the technical writing team.· Managed projects through review and publication process.· Created and contributed to technical writer wiki site.

Dublin, CA

As an onsite contractor at Carl Zeiss Meditec, I performed the following:· Created software user manuals, installation instructions, and product labeling. · Managed UI and labeling localization. · Tested software functionality and localization as part of screen capture.

San Francisco Bay Area

· Produced software/hardware user manuals, packaging, and conference materials.· Created technical illustrations for publications. · Created icons and provided design guidance for UI design. · Developed print-on-demand process for manuals and marketing materials.

Dublin, CA

· Managed a team responsible for creation of user manuals and labeling.· Performed screen capture, image editing, and technical illustration. · Managed localization of manuals for the international market.· Developed project schedules, and worked with print and localization providers. · Initiated Content Management project.

San Francisco Bay Area

Onsite contractor for biotech companies. Graphic design, photography, technical writing, illustration, localization management, labeling project management, packaging design. Developed labeling and manuals for 510(k) submissions, worked with print and localization vendors, assisted with clinical trials. Clients included: LifeScan, Covidien, TRIA Beauty.

Pleasanton, CA

Managed the Technical Publications team of technical writers, graphic designers, and localization project coordinators (18 total reports). Managed localization of customer-facing materials into 22 languages. Managed three rebranding projects, updating all labeling due to mergers and acquisitions. Improved usability and consistency with corporate style.

Pleasanton, CA

I was promoted to this position to build a graphics team to support all product releases with labeling, packaging, and localization deliverables. Worked with print vendors to improve quality and cost of printed materials by developing accurate printing specifications. Developed standardized templates for product labeling and packaging. Completed rebranding.

Pleasanton, CA

This position was created to bring all labeling and graphics support into the Technical Publications group (previously handled by another group). Supported R&D projects by producing FDA and CE compliant product labeling. Initiated a cost-reduction project by replacing use of litho film with a pdf workflow.

Oakland, California, United States

Responsible for design and production of Open Enrollment benefits publications for systemwide employee and retiree benefits.

Mba

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