Susanne Owen Email & Phone Number

Seattle, Washington, United States

Administrative support for Director of Health Services, communications facilitation, medical records management, caregiver scheduling. Enhance systems and processes to streamline and improve coordinated care for residents and families of Assisted Living facility.

Florida, United States

United States

Implement and support Publishing Platform for Retail enterprise software and solutions. Deliver escalation services to a dedicated list of retailers on varied technology stacks.

Seattle, Wa

Manage customer relationships and implemented solutions, and assure success with Lexmark's Retail Sign/Label Publishing software and solutions. Manage diverse teams of Engineers worldwide, in a blended service delivery model which provides application administration for Hosted solutions, and Support services for SaaS and On-Premise install-base. Mentor personnel to enhance product knowledge and improve service levels. Provide summary customer feedback to R&D & Cloud Platform, Professional… Show more Manage customer relationships and implemented solutions, and assure success with Lexmark's Retail Sign/Label Publishing software and solutions. Manage diverse teams of Engineers worldwide, in a blended service delivery model which provides application administration for Hosted solutions, and Support services for SaaS and On-Premise install-base. Mentor personnel to enhance product knowledge and improve service levels. Provide summary customer feedback to R&D & Cloud Platform, Professional Services and Support departments. Show less

Seattle

Supported Global Retailers in the use of Sign and Label enterprise software, servicing IT professionals to maintain uptime requirements for enterprise class solutions, both on-premise and hosted by AccessVia. Capable in Account relationship servicing representing business leaders and product functionality. Ability to collaborate well with others in order to deliver the required services levels with a very small team. A capable hands-on technician, thorough and adept at training and documenting… Show more Supported Global Retailers in the use of Sign and Label enterprise software, servicing IT professionals to maintain uptime requirements for enterprise class solutions, both on-premise and hosted by AccessVia. Capable in Account relationship servicing representing business leaders and product functionality. Ability to collaborate well with others in order to deliver the required services levels with a very small team. A capable hands-on technician, thorough and adept at training and documenting for new hires and customers. Managed a small team delivering support services to major retailers, implemented and administered Microsoft CRM for Support. Created an online knowledge base to grow the Services team capabilities. Show less

Manage customer relationships and provide technical support to corporate clients who use SchemaLogic software in the enterprise. Install SchemaLogic software at client sites, and remotely diagnose problems on a variety of technology stacks including web services and Oracle or SQL Server databases. Responsible for overall customer satisfaction and product retention, with minimal impact to development resources who service Tier 3 escalations. Gather customer requirements for new features, and… Show more Manage customer relationships and provide technical support to corporate clients who use SchemaLogic software in the enterprise. Install SchemaLogic software at client sites, and remotely diagnose problems on a variety of technology stacks including web services and Oracle or SQL Server databases. Responsible for overall customer satisfaction and product retention, with minimal impact to development resources who service Tier 3 escalations. Gather customer requirements for new features, and liasion with Product Management on creation of use cases, functional specifications, design documents as necessary. Participate in QA testing cycles and release management. Maintain internal virtualized servers and defect tracking systems used by Support and QA. Develop and maintain Customer Support portal and online knowledge base content. (SharePoint, Salesforce.com, TestTrack). Show less

Managed customer and partner relationships, and global technical support team. Client proxy representing software requirements, and selling custom solutions needed for Oracle Applications operational reporting & data analysis. Launched Training division and 24x7 Support offering. Implemented and administered multiple CRM applications and modules for Sales, Service, and Customer Portal.

Greater Seattle Area

Other roles at this employer include:Lead Functional Analyst Oracle CRMInside Sales Manager Technical Education SalesOperations Manager, Education Division Oracle Consulting, Training, and Software companyRef https://www.linkedin.com/in/paul-song-513117