A hands-on, results-oriented customer service and technology professional who brings rich experience to Employers and their Customers. Responds to customer escalations to address data or usability issues, including prompt break-fix support for mission-critical applications. Effective conducting business analysis in order to achieve needed improvements. Effectively collaborates through development systems and teams to triage and priorities, respecting many competing priorities. Experienced in SDLC, RDBMS, SQL, software install and implementation, delivering billable services, and providing technical support. Repeated collaboration with customer stakeholders to ensure change controls, necessary alerts and other critical business processes have been established. Proficiencies: Customer support, Oracle, SQL Server, data analysis and reporting, project management, software implementations, requirements gathering
Listed skills include Enterprise Software, Saas, Business Analysis, Microsoft Sql Server, and 30 others.