Susan Panelli Email & Phone Number

In this role, I provide leadership and mentoring to the Digital Engineering Team in support of building and maintaining our tech stack. Equally important, I work closely with the team to build upon their core strengths. These efforts preserve our status as an e-commerce/technology progressive team. • Provide cross-functional leadership working closely with our Marketing partners to implement Adobe’s Experience Manager and Marketing automation tools; • Redefined and continue to… Show more In this role, I provide leadership and mentoring to the Digital Engineering Team in support of building and maintaining our tech stack. Equally important, I work closely with the team to build upon their core strengths. These efforts preserve our status as an e-commerce/technology progressive team. • Provide cross-functional leadership working closely with our Marketing partners to implement Adobe’s Experience Manager and Marketing automation tools; • Redefined and continue to transform Cambria’s SDLC through the implementation of Scaled Agile (SAFe) methods; • Embrace a high level of working and strategic knowledge across all channels and how they integrate in order to facilitate change and/or enhancements within the Cambria tech stack; • Ability to identify, recommend, and implement new business processes and technologies to improve and streamline the organization; • Provide financial modeling and forecasting for on and offshore development teams with an eye on efficiency; • Utilize reporting tools to analyze trends, opportunities, and risks and present those performance reports and metrics to the executive leadership team; • Successfully led a team of 50+ individuals focused on a year-long company initiative in support of digital transformation; • Facilitate team and business training to minimize skill gaps and maximize team performance. Show less

Greater Minneapolis-St. Paul Area

Successful accredited trainer utilizing the Belbin Team Role Reports to help individuals and teams maximize their strengths. • Certified to develop and administer team-based training using the Belbin Team Roles Inventory.

Greater Minneapolis-St. Paul Area

Customer Success leader focused on client health, team development, process improvement and customer growth and retention. • Strategic partner focused on consulting with clients/partners in order to establish myself as a trusted a advisor to assist them in achieving their business objectives; • Developed and refined processes and procedures to support rapid growth and organizational scalability; • Defined Customer Health Index (CHI) to determine healthy and… Show more Customer Success leader focused on client health, team development, process improvement and customer growth and retention. • Strategic partner focused on consulting with clients/partners in order to establish myself as a trusted a advisor to assist them in achieving their business objectives; • Developed and refined processes and procedures to support rapid growth and organizational scalability; • Defined Customer Health Index (CHI) to determine healthy and at-risk customers; • Implemented renewal forecasting and tracking methodology providing insight into renewal health, attrition, customer risk and opportunities; • Drive Operational Change Management activities and deliverables across all project phases in alignment with and support of key milestones; • Manage communication and collaboration between business teams to drive for alignment at all levels from leadership to team members. Show less

Frenchs Forest, Australia

Provided executive leadership for Tabcorp’s Sky Racing Division - $36 million dollar live television operations. Led operations and strategic direction with full responsibility for bottom-line influences, including long-range planning, global telecommunications management, and broadcast network infrastructure. Provided cross-functional management; directed 6 key and critical managers and provided general oversight of over 200 employees. Directed all operations for installation and service… Show more Provided executive leadership for Tabcorp’s Sky Racing Division - $36 million dollar live television operations. Led operations and strategic direction with full responsibility for bottom-line influences, including long-range planning, global telecommunications management, and broadcast network infrastructure. Provided cross-functional management; directed 6 key and critical managers and provided general oversight of over 200 employees. Directed all operations for installation and service provisions for infrastructure systems including: LAN, WAN, Digital Video Network (dark fiber), satellite, voice and data networks. Redefined and transformed Sky Racing’s organizational structure, created a program management office, and performed monthly financial evaluation of Sky Racing’s Operations.Key Achievements: • Reduced operational expenses through strategic and efficient restructuring; • Significantly improved employee engagement through advancing the teams skillset through the implementation of cross-functional training programs; • Secured company profitability through implementation of backup and support systems; • Improved bottom line by thoughtful and pragmatic management of the departments $36 million dollar budget and Capital Expenditures exceeding $10 million per year; • Developed and hosted an International student internship program focused on live TV production, marketing, and fixed odds bookmaking to generate business insights into Tabcorp’s emerging millennial engagement strategy. Show less

Sydney, Australia

Ensured on-target delivery of all mobile product initiatives for this Entertainment Company serving the Australian market.Key member of the Sr. Management team responsible for the delivery of new products to FOXTEL’s 2.2 million subscribers. Provided cross-functional management through the merging of multiple diverse groups within the organization. Key Achievements: • Provided strategic management and direction to the Product Delivery team in order to streamline… Show more Ensured on-target delivery of all mobile product initiatives for this Entertainment Company serving the Australian market.Key member of the Sr. Management team responsible for the delivery of new products to FOXTEL’s 2.2 million subscribers. Provided cross-functional management through the merging of multiple diverse groups within the organization. Key Achievements: • Provided strategic management and direction to the Product Delivery team in order to streamline operations and reduce operating costs and overhead; • Embodied a Process Improvement Framework coupled with Operational Change to create a collaborative team supporting FOXTEL’s newest capabilities around IP Delivery and traditional Set Top Box deployments; • Delivered Australia’s first IP based product for streaming “TV” content available to over 2M subscribers; • Refactored failing programs and projects by utilizing proven project methodologies and using best practices for implementation of hardware and software systems. Show less

Greater Minneapolis-St. Paul Area

Directed the Operations team for this global leader in digital platform security and OTT content distribution.Directed and led end-to-end customer implementations worldwide. Increased sales and customer satisfaction in the Asia Pacific region by spearheading a vision and strategy for successful account management.Key Achievements: • Successfully defined and refined the vision and strategy for the Program Office for North America and Asia Pacific; • Earned… Show more Directed the Operations team for this global leader in digital platform security and OTT content distribution.Directed and led end-to-end customer implementations worldwide. Increased sales and customer satisfaction in the Asia Pacific region by spearheading a vision and strategy for successful account management.Key Achievements: • Successfully defined and refined the vision and strategy for the Program Office for North America and Asia Pacific; • Earned Top 1% Performance Award as a result of outstanding contributions; • Effectively led multiple international project teams to proven results across multiple lines of business, geographic borders, time zones, and cultures; • Provided leadership and oversight for the integration of the following successful programs: • Vancouver Olympics; Mobile application integration with various 3rd parties to support live streaming of the Olympic games in Australia; • Norwegian Broadcaster; Developed and integrated Video On Demand (VOD) solution with in-house tools; • US Broadcasters; Successfully integrated web-based Content Management Systems (CMS) for streaming content to mobile devices. Show less

Greater Minneapolis-St. Paul Area

Key Achievements: • Co-manage project budget of $21MM. • Successful procurement, implementation, and configuration of 2 new midrange systems (IBM iSeries). • Developed project conversion strategy to minimize customer risk and maximize system efficiencies.

Greater Minneapolis-St. Paul Area

Key Achievements: • Defined the vision and strategy for IBS’ Project Management Office. • Led the Sr. Manager Project Prioritization Review Committee to evaluate project prioritization, review project pipeline, and assign resources for 30+ staff. • Manage department budget of $1MM and Project “AU” budget of $2MM working closely with other Wells Fargo Lines of Business. • Successfully managed over 35 large-scale projects exceeding $10 million in revenue.

Greater Minneapolis-St. Paul Area

Led a team of Engineering resources focused on the daily management of the company’s LAN/WAN and supporting services across the U.S. Management of our Citrix server farms to include 60+ Intel boxes and 13 AS/400 iSeries systems. Accountable to executive management on the implementation of new technologies.

Education record

Education record