Susan Park, Mba Email & Phone Number

Owns and operates 2 franchise businesses in Wilmington, NC and Virginia Beach, VA.

Santa Clara, California

Campbell, California

Nelson Staffing has a proven track record of helping companies succeed by pairing them with exceptional talent. The Nelson Staffing team will partner with your organization to thoroughly understand your business needs and collaboratively develop customized solutions. From on-site programs to rapid high-volume recruitment to finding just the right candidate with a specialty skillset, our expert recruiters and account managers have the networks and experience to find exactly the right people for you.Nelson Staffing collaborates with our colleagues at Nelson Technology and Nelson & Associates to provide comprehensive workforce solutions in a wide variety of industries and specialties. Contact us today to help with all your staffing needs.We get business. We get careers. We get work.

Mountain View, Ca

* Manage multi-functional project teams. Driving programs and projects, in efforts to increase productivity, maintain and achieve defined project objectives while delivering customer satisfaction. * Drive project improvement activities using various statistical techniques: incorporate lean manufacturing tools, Six Sigma techniques, design processes to achieve financial goals and targets.* Developed an outward facing web, self- service portal for providers: elimination of data entry for staff, reduction of exposure of documents with PHI, additional platforms and outlet for communications, increase the ease of reimbursement payments, and etc.* Implement resource planning, workforce management, call distribution and scheduling, issue tracking, quality assurance via KPI, FCRR, CSAT, NPS, and etc., for the call center. Possess superior business acumen and technical knowledge within area of responsibility.* Risks and issue management: anticipates, acts quickly and decisively to mitigate risks and to solve the issues. Proactively seeks information, support, and expertise within the organization when appropriate.* Set the standards for both corporate billing and provider payment operational performance. Improve quality results by - evaluating and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.* Develops and drive comprehensive business plan recommendations, based on analysis, emerging trends, and experience. Initiated and taken part of multiple upgrades and migration of various data management systems and other sources. (E.g. Microsoft Dynamics, SharePoint, QuickBooks, Microsoft Office, EPSi, and etc.)* Manage key functional areas with third party logistics. Building and maintaining strong relationship management skills, including partnering and consulting.

• Lead cross-functional project team in the development of program plan for Siebel CRM (Quote to order process) including a new pricing approval process for the sales force and Pricing Analytics Software.• Responsible for developing standardized pricing practices across Total Endoscopy (Sales, marketing, Customer Service, Corporate HCS, and Distributors.• Create strategies and train cross divisional personnel on standard pricing and margin optimization.• Understand historical trends, current market dynamics and competition in order to develop and maintain pricing guidelines with targets and floors.• Responsible for developing and reporting key operating metrics to help track progress against the end stated goals relating to Pricing Strategies.• Strong initiatives in conducting compliance audits on pricing processes.• Set floor pricing for all products based on individual margin and price waterfall.• Created and managed strategies behind Government business, GPO, IDN, and local rep contracts.• Customer Segmentation in efforts to extend correct price points for all customers.• Created and communicated monthly reporting for senior management (Profitability, exposure trends, contract pricing management, margins, discount rates and profitability by region and sales rep., profitability at various price points, and etc.

• Created and implemented business and system processes for Accounts Receivables, Cash Applications, Customer Master Management Group, Service Contracts Group, and Financial Services (Financing and Leasing).• Responsible for a team that managed monthly Receivables of $90M+ and 4000-6000 active customer accounts while delivering monthly cash of $45-60M (DSO of 35-42 days) for 3 consecutive years.• Developed and maintained Credit Intelligence for all customers and potential customers.• Managed relations and conducted negotiations with both customers and vendors (e.g. CEO & CFO at hospitals and medical buying groups, D&B, Oracle, Sunguard, third party consultants, etc)• Effectively communicating objectives to team members, stakeholders and senior management.

• Designed and managed promotional collateral for all divisions (Arthroscopy, ENT, Spine, Trauma, etc)• Coordinate and manage ongoing branding initiative projects.• Designed and created a new patent and trademark of the ArthroCart™ • Develop project plan and managed project milestones• Managed sales territory alignment process for accuracy in sales commissions and sales reporting.• Managed contract pricing for customers and purchasing groups.• Generated monthly pricing expiration reports of customer and contracted pricing.• Maintained pricing process for new and existing products creating price structures and price increases.• Consignment program liaison processing monthly billings for contract distributors, interacting with other departments to resolve discrepancies with inventory and shipments.• Managed a systems tracking sales reps’ trunk stock inventory.• Managed department’s SOX testing and auditing for 100% compliance, QAD testing when new modules are implemented to verify data flow accuracy, and Sales Ops process enhancements and improvements to streamline field support.• Managed and attended trade shows

Reduced DSO from 100+ days to 40 days.

Education record

Mba, Mba

Santa Clara University/University of Phoenix

Ba, Business Administration

Ba, Pre-Law/Crimnal Justice