Susan Payne is a Sr. Manager, Product Operations at Capital One. She possess expertise in email marketing, online marketing, digital marketing, strategic communications, digital strategy and 42 more skills. Colleagues describe her as "Susan and I worked together on an employee benefits website, which was composed of many disparate systems all tied together, underneath the hood. Her ability to hold the entire, connected web of systems and their inter-dependencies amazed me. She could zoom out to 40,000 feet and see how one change might affect 4 other processes, and then zoom down to the granularity of a UX button design review. She was our walking Wikipedia, and was always more than happy to add to our actual Wiki… Show more" and "Susan's ability to solve complex problems is her superpower."